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Internet Explorer cannot open the search page


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#1
NicholsonITS

NicholsonITS

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A friend asked me to look at his computer when he found that IE would not find any web pages and no program could find it's server to update.
Norton 2002 had found Bloodhound.w32.EP but could not remove it. I ran AVGFree and a virus was healed, but it was not the same one found by NAV. I then ran Norton again and it did not find any virus's either! :tazz:
It is possible to ping an URL and the IP address is found and packets returned with no problem.
I ran Microsoft anti-spyware beta and it found just one incident of spyware and removed it. I also went into safe-mode and ran About:Buster, SmitRem; SpSeHjfix and no evident problems were found!
I then installed SP2 - probably quite the wrong thing to do I suspect :) and this had absolutly no effect on the problem.
IE looks as if it is about to find the website asked for, then it pops-up with "Internet Explorer could not open the search page". It is also not possible check for e-mail either.
Please can you help me? I have attached the current log file of HJT.
As the computer is a few miles away, I cannot respond immediately to any suggestions, but I'll do what I can. Many thanks in anticipation!

My apologies - I posted this to the wrong forum - please redirect - thanks


Logfile of HijackThis v1.99.1
Scan saved at 14:21:00, on 25/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

F1 - win.ini: run=fntldr.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ShowShifter TVTV EPG Daemon] "C:\Program Files\Home Media Networks Limited\ShowShifter\TVTVD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{742313A1-FC3B-4A0B-AFF9-A3CCD1DC2602}: NameServer = 158.152.1.43 158.152.1.58
O19 - User stylesheet: C:\WINDOWS\Web\tips.ini
O19 - User stylesheet: C:\WINDOWS\hh.htt (HKLM)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Edited by NicholsonITS, 25 August 2005 - 12:38 PM.

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#2
Guest_thatman_*

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Hi NicholsonITS

Please read through the instructions before you start (you may want to print this out).

Please set your system to show all files; please see here if you're unsure how to do this.

Please download and install AD-Aware se.
Click Here on how setup and use it - please make sure you update it first. Don't run yet.

Download Pocket Killbox and unzip it; save it to your Desktop. We may need it later.

Download Ewido Trojan’s and malware remover http://www.ewido.net/en/download/
This setup contains the free as well as the plus-version of the ewido security suite. After the installation, a free 14-day test version containing all the extensions of the plus-version will be activated. At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time.
Ewido will auto-udate. Don't run yet

Reboot into Safe Mode: please see here if you are not sure how to do this.

Run Ewido full scan. Save the scan.log and post the log.

Clear out the files in the Prefetch folder. Go to start> run> type into the box Prefetch and delete all the files in that folder.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an check in the boxes, only next to these following items:
F1 - win.ini: run=fntldr.exe
O19 - User stylesheet: C:\WINDOWS\Web\tips.ini
O19 - User stylesheet: C:\WINDOWS\hh.htt (HKLM)

Click on Fix Checked when finished and exit HijackThis.

Run Ad-aware se let it remove all it finds

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure all are checked and then press *ok* to remove:

Run killbox and click the radio button that says Delete a file on reboot. For each of the files you could not delete, paste them one at a time into the full path of file to delete box and click the red circle with a white cross in it.
The program will ask you if you want to reboot; say No each time until the last one has been pasted in whereupon you should answer (Yes.)
C:\WINDOWS\Web\tips.ini
C:\WINDOWS\hh.htt
Let the system reboot as normal.

Please download, install and run this disk cleanup utility called Cleanup version 4.0!: http://downloads.ste...p/CleanUp40.exe
It will get rid of any malware which may be hiding in your temp folders ( a common hiding place). You will also regain a massive amount of disk space. Here is a tutorial which describes its usage: http://www.bleepingc...tutorial93.html
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.When the scan has finnished click the close button
When prompted the system will log off to let it clean out the remaining files. when the log screen shows log back on and continue the fix.

Please run the following free, online virus scans.
http://enterprises.p...l_companies.htm
Please post the log From Panda virus scan. We will need them to remove previous infections that have left files on your system.

Run HijackThis and post the new log.

Kc :tazz:
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#3
NicholsonITS

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Many thanks for your prompt reply - I'll follow your instructions and forward the logs as soon as I can

NicholsonITS :tazz:
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#4
Guest_thatman_*

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Thats ok

post when you are ready

Kc :tazz:
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#5
NicholsonITS

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Hi thatman
After carefully following all your excellent advice - sadly there is no change to the situation. e.g "Internet Explorer cannot open the search page". Ping still works, but essentially there is no other internet access. Consequently it was not possible to run the Panda Virus Scan.
Initially it seemed as if it may have been just IE that had been hijacked, but e-mail (outlook express :tazz: ) and program updates do not function either. Having said that, Windows update appears to function as it announced that there were updates to be installed! :)
If you have any further suggestions it would be very greatly appreciated. The HJT log file is the latest situation. As they have no Internet access currently, I removed some of the utilities for the time being as the machine was beginning to run quite slowly!!
Kind regards
NicholsonITS :)


---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 12:16:14, 26/08/2005
+ Report-Checksum: 45C21C51

+ Scan result:

No infected objects found.


::Report End



Logfile of HijackThis v1.99.1
Scan saved at 13:32:25, on 26/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\hp\bin\cloaker.exe
c:\hp\bin\commands.exe
c:\windows\system32\cmd.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Hijackthis\HijackThis.exe
c:\hp\bin\Sleep.exe

F1 - win.ini: run=fntldr.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ShowShifter TVTV EPG Daemon] "C:\Program Files\Home Media Networks Limited\ShowShifter\TVTVD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{742313A1-FC3B-4A0B-AFF9-A3CCD1DC2602}: NameServer = 158.152.1.43 158.152.1.58
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#6
Guest_thatman_*

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Hi NicholsonITS

Cleaning the sun java cache.
http://www.uwplatt.e...java-cache.html

Download the Hoster from here:
http://www.funkytoad...load/hoster.zip
Unzip the file and press "Restore Original Hosts" and press "OK". Exit Program.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
http://housecall.tre.../start_corp.asp
Please post the logs From Panda virus scan and HJT.logWe will need them to remove previous infections that have left files on your system.

Kc :tazz:
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#7
NicholsonITS

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Thatman - hi

Many thanks for your continued support. I may not be able to carry out your suggestions until sometime next week - w/e 09/02/2005 (02/09/2005 for the UK :) ) - but will post the logs and progress as soon as I get the opportunity.

Oooops! I just noticed that I failed to delete
F1 - win.ini: run=fntldr.exe
Stupid of me :)

NicholsonITS :tazz:

Edited by NicholsonITS, 26 August 2005 - 04:32 PM.

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#8
Guest_thatman_*

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Hi NicholsonITS

Ok will be here I will go through the topic again just to make sure I have not missed a step also.

Kc :tazz:
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#9
NicholsonITS

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Thatman - hi
Have been unable to get back to this issue this week, but should have a further update next Tuesday.
Kind regards
NicholsonITS
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#10
Guest_thatman_*

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Hi NicholsonITS

Please run the following online spyware scan , this needs to be done with internet explorer.
Save the spyware log when done, you will then see a option to run a Panda virus scan click on the virus scan when that to has completed post both logs.
Along with a new HijackThis log.

http://www.pandasoft..._principal.htm#

Thank You

Kc :tazz:
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#11
NicholsonITS

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Thatman - Hi
:) Sadly the measures you suggested did not resolve the problem and the internet remained resolutely inaccesible except to the great Ping. As a consequence - and as the familly concerned were fading away through surf starvation, it was decided to do a profound recovery from the HP recovery partition.
:tazz: I am extremely grateful to you for your efforts to try and resolve the issue and am curiously dissappointed to have given up before finding the root cause.
Kind regards
NicholsonITS
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