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Windows Explorer Has Encountered Problem..


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#1
Van

Van

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Hi folks..
I am new to your forum. Hello to all.(grin) I have been having lots of problems lately with all kinds of spyware and viruses..which I thought I had corrected over the past few days. I had been getting this error msg window over the past few weeks..but a few days ago it got really bad. I removed viruses and spyware using AdAware and about a half dozen virus scanners.

Here is the error msg window I keep getting..but it seems ONLY when I try to access "control panel".

Windows Explorer has encountered a problem and will be closed


When I click on the details(I think) it shows this.."ModName ntdll.ll" and the last few times this happened I also immediately got a 2nd window msg saying:

Application error. The instruction at "0x7c911e58" referenced memory at "0x006c006f"

Then it's click ok to terminate program. So back to desktop. Anyone have any ideas what might be happening to cause this? Oh..I have also noticed that I have the NewDot.dot(I think thats how it's writen) spyware. Cannot seem to get rid of it. I once thought I had..and that was months ago; evidently I didn't or it's back. I will be searching on ways to get rid of Newdot but if anyone has advice..I'm listening.(grin) Thank you and have a good one.

Van
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#2
admin

admin

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Hi Van, and welcome to Geeks to Go! biggrin.gif

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide. Also see this post.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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