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DRWATSON freezes the start-up [RESOLVED]


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#1
keycoachjohn

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Hi, am trying to rid this computer of malware. Mostly there, but one glitch remains. Have followed your "read first files". Am using Norton anti-virus, web-root spyware, Ad-aware SE Plus, Spybot, HJT. Have completed the following scans: adaware, ewido , spybot, hijackthis. Windows is SP2.

Thanks for the guidance, my HJT log follows:

Logfile of HijackThis v1.99.1
Scan saved at 11:36:48 AM, on 8/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\D-Link AirPlus\AirPlus.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\CASIO\Photo Loader\Plauto.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\DOCUME~1\MEGZ~1.MEG\LOCALS~1\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: D-Link AirPlus.lnk = ?
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV03.EXE
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1122345406622
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1122347579546
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

BRgds
JE
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#2
Justin

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Hello, welcome to the GeekstoGo Forums!

My name is Justin, and I will be helping you clean up your system. Lets get started!

I do not see anything blatantly obvious in your log, so lets run an online scan that will tell us if there are any infected files.

Please download Panda ActiveScan

Make sure you run this scan in Internet Explorer.

Accept default settings, and scan your computer.

Then save the log and post it in your next reply.
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#3
keycoachjohn

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Thanks Justin, this is the third run of Panda Scan. Here's the log:

Possible Virus. No disinfected C:\Program Files\TrojanHunter 4.2\Tools\Process Viewer\ProcessViewer.exe
Adware:Adware/SAHAgent No disinfected C:\WINDOWS\INF\bi6.inf
Adware:Adware/SAHAgent No disinfected C:\WINDOWS\INF\biL.inf
Spyware:spyware/whazit No disinfected C:\WINDOWS\SYSTEM32\kyf.dat

BRgds,
John
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#4
Justin

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John,

That doesnt look like anything too bad, lets fix it! Then play around on your computer for a bit, and let me know if you are still having any problems.

1) Please download the Killbox.
Unzip it to the desktop but do NOT run it yet.

2) Then please reboot into Safe Mode by restarting your computer and pressing F8 as your computer is booting up. Then select the Safe Mode option.

3) Once in Safe Mode, please run Killbox.

4) Select "Delete on Reboot".

5) Open the text file with these instructions in it, and copy the file names below to the clipboard by highlighting them and pressing Control-C:
C:\WINDOWS\INF\bi6.inf
C:\WINDOWS\INF\biL.inf
C:\WINDOWS\SYSTEM32\kyf.dat
6) Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

7) Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, click here to download and run missingfilesetup.exe. Then try TheKillbox again..

Let the system reboot.
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#5
keycoachjohn

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Justin, thanks but no success. At boot, the CPU still climbs up to 100%, I watched SVChost in Task Manager consume 90%+. I've followed the "read first" file for malware and completed each item at least twice now...that's why at first glance things appeared clean. Anyhow...look forward to your next suggestion.

Thx, John
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#6
Justin

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Hello!

Lets run this scan:

Please Download the MWAV Scanner from Here

Unzip it to its predetermined Directory (C:\Kaspersky)

Locate "kavupd.exe" in the New Folder and Double Click to Update!

If you it says the signatures are more than 30 days old, keep trying!
Keep trying until you get the actual signatures!

When you see "Updates downloaded Successfully"

Please Press Enter to Continue!

It should open automatically>Leave the "Default Settings ticked" and add a "tick" "Drives">this will light up "All Drives">Click "Scan Clean" to begin!

This Scan will take Several Hours or more to Complete,Depending on the Hard Drive Size!

Please be sure it is Completed before proceeding!

Once the Scan has finished,All entries Identified as Infected will displayed in the lower pane!

Highlight everything that is inside the lower pane and press Ctrl+C at the same time to Copy!

Open a Blank Notepad Page and Paste the results (Ctrl+V) to it!

Post those results back here!
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#7
keycoachjohn

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Here goes.

File C:\Program Files\Norton AntiVirus\Quarantine\001F7942.dll tagged as not-a-virus:AdWare.VirtualBouncer.d. No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\001F7942.exe tagged as not-a-virus:AdWare.VirtualBouncer.d. No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\0022233E.0 infected by "Trojan-Dropper.Win32.Delf.z" Virus. Action Taken: File Deleted.
File C:\Program Files\Norton AntiVirus\Quarantine\0022233E.dll tagged as not-a-virus:AdWare.Ipend. No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\0022233E.gif tagged as not-a-virus:AdWare.Ipend. No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\0022233E.Vir infected by "Trojan-Dropper.Win32.Delf.z" Virus. Action Taken: File Deleted.


JE
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#8
Justin

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Hello!

Could you please post a new HiJackThis log for me to look at?

Thanks!
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#9
keycoachjohn

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HJT log file:

Logfile of HijackThis v1.99.1
Scan saved at 9:07:06 AM, on 9/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\D-Link AirPlus\AirPlus.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\CASIO\Photo Loader\Plauto.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: D-Link AirPlus.lnk = ?
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV03.EXE
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1122345406622
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1122347579546
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#10
Justin

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Hello!

We are going to try a few things to try and get rid of the DrWatson errors.

First, I need you to make a new administrator account on your computer. Then log into that account and see if you still get the DrWatson error messages.

If you do not get the messages then we will transfer all of your files from you old account to the new one, and everything will work perfectly.

If you Do get the error message, then we will try the next step.
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#11
keycoachjohn

keycoachjohn

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Sorry, no joy. I had actually aleady tried that technique, but since you suggested, I created another admin. Still, same DR.Watson error message. This time also a explorer error too. Perplexing.

Awaiting the next steps.
JE
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#12
Justin

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Hello!

Try opening add/remove programs and then remove all 3rd party codecs that are listed under Add/Remove Programs.
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#13
keycoachjohn

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Justin, I looked but found zero items listed as CODEC or 3'rd Party CODEC. Is there a more specific search criteria?

JE
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#14
Justin

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Hello!

Sorry for the wait,

Open HijackThis.
Click Open Misc Tools Section
Click Open Uninstall Manager
Click Save List - Save it anywhere.

A notepad will pop-up after it's saved, please copy everything in that Notepad and paste it here.
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#15
keycoachjohn

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thx for sticking with me on this...as requested

AccessDirect
Ad-Aware SE Plus
AOL Instant Messenger
Broadcom Advanced Control Suite
ccCommon
DAO
Dell Digital Jukebox Driver
Dell Picture Studio - Dell Image Expert
Dell ResourceCD
Dell Solution Center
Dell Support 5.0.0 (766)
D-Link AirPlus
DVDSentry
EarthLink Setup Files
ewido security suite
HijackThis 1.99.1
hp instant support
HP Memories Disc
HP Photo and Imaging 2.0 - All-in-One
HP Photo and Imaging 2.0 - All-in-One Drivers
HP Photo and Imaging 2.0 - hp psc 1200 series
hp psc 1200 series
hp psc 1200 series
Intel® Extreme Graphics Driver
InterActual Player
Internet Explorer Q903235
Internet Worm Protection
InterVideo WinDVD
iPod for Windows 2005-03-23
iPod Updater 2004-08-06
iTunes
Java 2 Runtime Environment, SE v1.4.2_03
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Microsoft .NET Framework 1.1
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2003
Microsoft Money 2003
Microsoft Money 2003 System Pack
Microsoft Office 97, Professional Edition
Microsoft Picture It! Photo 7.0
Microsoft Streets and Trips 2002
Microsoft Word 2002
Microsoft Works 2003 Setup Launcher
Microsoft Works 7.0
Microsoft Works Suite Add-in for Microsoft Word
Modem Helper
MUSICMATCH® Jukebox
Norton AntiVirus 2005
Norton AntiVirus 2005 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton WMI Update
Norton WMI Update
Paint Shop Pro 7
Panda ActiveScan
PCTEL 2304WT V.92 MDC Modem Drivers
Photo Loader 2.1E
Photohands 1.0E
QuickSet
QuickTime
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB901214)
Shockwave
SPBBC
Spy Sweeper
Spybot - Search & Destroy 1.3
Symantec
Symantec Script Blocking Installer
SymNet
TrojanHunter 4.2
Tune Transfer for iPod
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
USB CASIO Digital Camera Device Driver
Viewpoint Media Player
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
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