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DRWATSON freezes the start-up [RESOLVED]


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#16
Justin

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Hello!

Plaease click on the start menu
Click on Search
Search for this file:
user.dmp

When you find it, please zip the file.

Once you have a zipped version of user.dmp, please email it to submit@atribune.org, also include a link the this topic.

Atribune will look at the file and let us know whats going on. :tazz:
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#17
keycoachjohn

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Could not find the user.dmp file.

Is there a script I can run to create one?

JE
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#18
Justin

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Hello!

The user.dmp should not be hidden, but try searching for hidden files and folders as well. If you cannot find it even after searchign for hidden files and folders ill talk to atri and see whats up.

User.dmp is a DrWatson log. So it will show up why you are getting the error.
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#19
keycoachjohn

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Managed to locate it based on your tips. Actually zipped two files that were in the folder for user.dmp.

JE
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#20
keycoachjohn

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Managed to locate it based on your tips. Actually zipped two files that were in the folder for user.dmp.

JE

Attached Files

  • Attached File  user.zip   7.02KB   30 downloads

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#21
Justin

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Hello!

Please navigate to C:\Windows\Minidump

Let me know if this folder exists and if you have any .dmp files in it.
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#22
keycoachjohn

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Attached are the two files (zipped) enclosed in folders as you described.

JE

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#23
Justin

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Hello!

Atribune is looking at your dmp files. He was wondering if you ever had McAffe installed on your system?
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#24
keycoachjohn

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Yes, a couple different varients.

JE
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#25
Justin

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Hello!

Try uninstalling SP2


Open Add/Remove Programs
Look for Windows XP SP 2
Remove it.

Let me know if the issue still occurs after you uninstall SP2. :tazz:
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#26
keycoachjohn

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Unfortunately Justin, the system still climbs through 100% CPU after removing SP2. This is a major drag. No more Dr.Watson though...still get the screen refreshing..

JE
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#27
Justin

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So it seems that SP 2 was causing the DrWatson Errors.

Can you explain the screen refreshing problem to me?
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#28
keycoachjohn

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Thanks...
either iexplorer or a svchost appear to climb high enough to cause CPU to reflect 100%. This sometimes causes the screen to 'refresh' and regenerate. Not always, just 50%. Right now, watching task manager (while running Panda) I can see the two files roll right up either aggregate to 90-100%. When the screen does refresh what ever was open get's wiped.

APpreciate you sticking with me...it's been a battle with this OS.

JE
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#29
Atribune

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Can you post the reulst of that panda scan you were doing.

Also please Download pv.zip.

http://www.atribune....ownloads/pv.zip
Please unzip it to the desktop. It will not work if you run it from inside the zip.

After unzipped go to the desktop. Open the pv folder. Open at least one instance of internet explorer.Double click on the runme.bat

A dos window will open. Please select option 2 for internet explorer dll's by typing 2 and then pressing enter. When it is finished Log.txt will open please paste the full contents of log.txt here.
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#30
keycoachjohn

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Ok, did it. The panda scan had zero findings and no log...won't be able to attach.

The dos based log follows:


Module information for 'iexplore.exe'
MODULE BASE SIZE PATH
iexplore.exe 400000 102400 C:\Program Files\Internet Explorer\iexplore.exe 6.00.2800.1106 (xpsp1.020828-1920) Internet Explorer
ntdll.dll 77f50000 684032 C:\WINDOWS\System32\ntdll.dll 5.1.2600.1217 (xpsp2.030429-2131) NT Layer DLL
kernel32.dll 77e60000 942080 C:\WINDOWS\system32\kernel32.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows NT BASE API Client DLL
msvcrt.dll 77c10000 339968 C:\WINDOWS\system32\msvcrt.dll 7.0.2600.1106 (xpsp1.020828-1920) Windows NT CRT DLL
USER32.dll 77d40000 577536 C:\WINDOWS\system32\USER32.dll 5.1.2600.1634 (xpsp2.050301-1526) Windows XP USER API Client DLL
GDI32.dll 7e090000 266240 C:\WINDOWS\system32\GDI32.dll 5.1.2600.1346 (xpsp2.040109-1800) GDI Client DLL
ADVAPI32.dll 77dd0000 577536 C:\WINDOWS\system32\ADVAPI32.dll 5.1.2600.1106 (xpsp1.020828-1920) Advanced Windows 32 Base API
RPCRT4.dll 78000000 552960 C:\WINDOWS\system32\RPCRT4.dll 5.1.2600.1361 (xpsp2.040109-1800) Remote Procedure Call Runtime
SHLWAPI.dll 70a70000 417792 C:\WINDOWS\system32\SHLWAPI.dll 6.00.2800.1612 (xpsp2.041207-1145) Shell Light-weight Utility Library
SHDOCVW.dll 71700000 1351680 C:\WINDOWS\System32\SHDOCVW.dll 6.00.2800.1658 (xpsp2.050427-1138) Shell Doc Object and Control Library
comctl32.dll 71950000 937984 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.1643_x-ww_7c3a9bc6\comctl32.dll 6.0 (xpsp2.050311-1242) User Experience Controls Library
THSec.dll 61000000 114688 C:\Program Files\TrojanHunter 4.2\THSec.dll
oleaut32.dll 77120000 569344 C:\WINDOWS\system32\oleaut32.dll 3.50.5016.0 Microsoft OLE 3.50 for Windows NT™ and Windows 95™ Operating Systems
OLE32.DLL 4fec0000 1269760 C:\WINDOWS\system32\OLE32.DLL 5.1.2600.1619 (xpsp2.041130-1838) Microsoft OLE for Windows
SHELL32.dll 7cd00000 8364032 C:\WINDOWS\system32\SHELL32.dll 6.00.2800.1643 (xpsp2.050311-1242) Windows Shell Common Dll
comctl32.dll 77340000 569344 C:\WINDOWS\system32\comctl32.dll 5.82 (xpsp1.020828-1920) Common Controls Library
BROWSEUI.dll 71500000 1032192 C:\WINDOWS\System32\BROWSEUI.dll 6.00.2800.1622 (xpsp2.050218-1437) Shell Browser UI Library
browselc.dll 72430000 73728 C:\WINDOWS\System32\browselc.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Browser UI Library
appHelp.dll 75f40000 126976 C:\WINDOWS\system32\appHelp.dll 5.1.2600.1106 (xpsp1.020828-1920) Application Compatibility Client Library
CLBCATQ.DLL 7c890000 528384 C:\WINDOWS\System32\CLBCATQ.DLL 2001.12.4414.53
COMRes.dll 77050000 806912 C:\WINDOWS\System32\COMRes.dll 2001.12.4414.42
VERSION.dll 77c00000 28672 C:\WINDOWS\system32\VERSION.dll 5.1.2600.0 (xpclient.010817-1148) Version Checking and File Installation Libraries
UxTheme.dll 5ad70000 212992 C:\WINDOWS\System32\UxTheme.dll 6.00.2800.1106 (xpsp1.020828-1920) Microsoft UxTheme Library
WININET.dll 63000000 610304 C:\WINDOWS\system32\WININET.dll 6.00.2800.1505 Internet Extensions for Win32
CRYPT32.dll 762c0000 557056 C:\WINDOWS\system32\CRYPT32.dll 5.131.2600.1152 (xpsp2.021217-1051) Crypto API32
MSASN1.dll 762a0000 65536 C:\WINDOWS\system32\MSASN1.dll 5.1.2600.1362 (xpsp2.040109-1800) ASN.1 Runtime APIs
Secur32.dll 76f90000 65536 C:\WINDOWS\System32\Secur32.dll 5.1.2600.1106 (xpsp1.020828-1920) Security Support Provider Interface
cscui.dll 76620000 319488 C:\WINDOWS\System32\cscui.dll 5.1.2600.1106 (xpsp1.020828-1920) Client Side Caching UI
CSCDLL.dll 76600000 114688 C:\WINDOWS\System32\CSCDLL.dll 5.1.2600.1599 (xpsp2.040919-1003) Offline Network Agent
SETUPAPI.dll 76670000 946176 C:\WINDOWS\System32\SETUPAPI.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows Setup API
shdoclc.dll 76170000 557056 C:\WINDOWS\System32\shdoclc.dll 6.00.2600.0000 (xpclient.010817-1148) Shell Doc Object and Control Library
SDHelper.dll 1020000 765952 C:\Program Files\Spybot - Search & Destroy\SDHelper.dll 1, 3, 0, 12 Bad download blocker
olepro32.dll 5edd0000 106496 C:\WINDOWS\System32\olepro32.dll 5.0.5014 Microsoft ® OLE Property Support DLL
NavShExt.dll 10000000 217088 C:\Program Files\Norton AntiVirus\NavShExt.dll 11.0.9.16 Norton AntiVirusNAVShellExt Module
ATL71.DLL 7c120000 102400 C:\WINDOWS\System32\ATL71.DLL 7.10.3077.0 ATL Module for Windows (Unicode)
MSVCP71.dll 7c3a0000 503808 C:\WINDOWS\System32\MSVCP71.dll 7.10.3077.0 Microsoft® C++ Runtime Library
MSVCR71.dll 7c340000 352256 C:\WINDOWS\System32\MSVCR71.dll 7.10.3052.4 Microsoft® C Runtime Library
WSOCK32.dll 71ad0000 32768 C:\WINDOWS\System32\WSOCK32.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 32-Bit DLL
WS2_32.dll 71ab0000 86016 C:\WINDOWS\System32\WS2_32.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 2.0 32-Bit DLL
WS2HELP.dll 71aa0000 32768 C:\WINDOWS\System32\WS2HELP.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 2.0 Helper for Windows NT
ccL30.dll 6af30000 249856 C:\Program Files\Common Files\Symantec Shared\ccL30.dll 103.0.5.2 Symantec Library
urlmon.dll 1a400000 512000 C:\WINDOWS\system32\urlmon.dll 6.00.2800.1485 OLE32 Extensions for Win32
mlang.dll 74770000 585728 C:\WINDOWS\System32\mlang.dll 6.00.2600.0000 (xpclient.010817-1148) Multi Language Support DLL
mswsock.dll 71a50000 241664 C:\WINDOWS\system32\mswsock.dll 5.1.2600.0 (xpclient.010817-1148) Microsoft Windows Sockets 2.0 Service Provider
wshtcpip.dll 71a90000 32768 C:\WINDOWS\System32\wshtcpip.dll 5.1.2600.0 (xpclient.010817-1148) Windows Sockets Helper DLL
RASAPI32.DLL 76ee0000 225280 C:\WINDOWS\System32\RASAPI32.DLL 5.1.2600.1106 (xpsp1.020828-1920) Remote Access API
rasman.dll 76e90000 69632 C:\WINDOWS\System32\rasman.dll 5.1.2600.1106 (xpsp1.020828-1920) Remote Access Connection Manager
NETAPI32.dll 71c20000 319488 C:\WINDOWS\System32\NETAPI32.dll 5.1.2600.1562 (xpsp2_gdr.040517-1325) Net Win32 API DLL
TAPI32.dll 76eb0000 176128 C:\WINDOWS\System32\TAPI32.dll 5.1.2600.1106 (xpsp1.020828-1920) Microsoft® Windows™ Telephony API Client DLL
rtutils.dll 76e80000 53248 C:\WINDOWS\System32\rtutils.dll 5.1.2600.0 (xpclient.010817-1148) Routing Utilities
WINMM.dll 76b40000 180224 C:\WINDOWS\System32\WINMM.dll 5.1.2600.1106 (xpsp1.020828-1920) MCI API DLL
msi.dll 1790000 2908160 C:\WINDOWS\System32\msi.dll 3.1.4000.2435 Windows Installer
SXS.DLL 75e90000 708608 C:\WINDOWS\System32\SXS.DLL 5.1.2600.1579 (xpsp2.040720-1705) Fusion 2.5
USERENV.dll 75a70000 675840 C:\WINDOWS\system32\USERENV.dll 5.1.2600.1106 (xpsp1.020828-1920) Userenv
DNSAPI.dll 76f20000 151552 C:\WINDOWS\System32\DNSAPI.dll 5.1.2600.1106 (xpsp1.020828-1920) DNS Client API DLL
winrnr.dll 76fb0000 28672 C:\WINDOWS\System32\winrnr.dll 5.1.2600.0 (xpclient.010817-1148) LDAP RnR Provider DLL
WLDAP32.dll 76f60000 180224 C:\WINDOWS\system32\WLDAP32.dll 5.1.2600.1106 (xpsp1.020828-1920) Win32 LDAP API DLL
rasadhlp.dll 76fc0000 20480 C:\WINDOWS\System32\rasadhlp.dll 5.1.2600.0 (xpclient.010817-1148) Remote Access AutoDial Helper
mshtml.dll 63580000 2744320 C:\WINDOWS\System32\mshtml.dll 6.00.2800.1505 Microsoft ® HTML Viewer
msimtf.dll 746f0000 155648 C:\WINDOWS\System32\msimtf.dll 5.1.2600.1106 (xpsp1.020828-1920) Active IMM Server DLL
MSCTF.dll 74720000 278528 C:\WINDOWS\System32\MSCTF.dll 5.1.2600.1106 (xpsp1.020828-1920) MSCTF Server DLL
IMM32.DLL 76390000 114688 C:\WINDOWS\System32\IMM32.DLL 5.1.2600.1106 (xpsp1.020828-1920) Windows XP IMM32 API Client DLL
scrauth.dll 2080000 81920 C:\Program Files\Common Files\Symantec Shared\Script Blocking\scrauth.dll 11.0.9.16 Norton AntiVirus ScripBlocking Authorization DLL
ScrBlock.dll 20a0000 77824 C:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrBlock.dll 11.0.9.16 Norton AntiVirus ScripBlocking DLL
ccVrTrst.dll 6b180000 73728 C:\Program Files\Common Files\Symantec Shared\ccVrTrst.dll 103.0.5.2 Symantec Trust Validation Engine
WinTrust.dll 76c30000 176128 C:\WINDOWS\System32\WinTrust.dll 5.131.2600.0 (xpclient.010817-1148) Microsoft Trust Verification APIs
IMAGEHLP.dll 76c90000 139264 C:\WINDOWS\system32\IMAGEHLP.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows NT Image Helper
rsaenh.dll ffd0000 143360 C:\WINDOWS\System32\rsaenh.dll 5.1.2600.1029 (xpsp1.020426-1800) Microsoft Base Cryptographic Provider
jscript.dll 6b700000 589824 c:\windows\system32\jscript.dll 5.6.0.8513 Microsoft ® JScript
iepeers.dll 2910000 245760 C:\WINDOWS\System32\iepeers.dll 6.00.2800.1496 Internet Explorer Peer Objects
WINSPOOL.DRV 73000000 143360 C:\WINDOWS\System32\WINSPOOL.DRV 5.1.2600.1106 (xpsp1.020828-1920) Windows Spooler Driver
MSLS31.DLL 746c0000 159744 C:\WINDOWS\System32\MSLS31.DLL 3.10.349.0 Microsoft Line Services library file
mshtmled.dll 74cb0000 454656 C:\WINDOWS\System32\mshtmled.dll 6.00.2800.1106 (xpsp1.020828-1920) Microsoft ® HTML Editing Component
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