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Startup Problem after updates from norton security


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#16
kimyuval

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windows could not start because the following file is missing or corrupt. <windows root>system32/hal.dll.
please the reinstall a copy of the above file
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#17
peterm

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was this a clean install of xp or an upgrade
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#18
kimyuval

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nither- it was a norton security update
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#19
peterm

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I mean the operating system when it was 1st installed.
A damaged hal means a reinstall of xp but depending on how it was installed
as an upgrade or a fresh install depends on the next step

Make of computer?

Edited by peterm, 27 August 2005 - 03:32 PM.

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#20
kimyuval

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it was the operating system when it was 1st installed- it is a leptop that i got with XP home
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#21
peterm

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Make and model of the laptop Please
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#22
kimyuval

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compaq presario 2500
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#23
peterm

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ok did they give you a recovery cd?
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#24
kimyuval

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yes
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#25
kimyuval

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which way i should use it- load it from the F8 manu?
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#26
peterm

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Wait Please> I am reading on a way to fix it 1st, most recovery disc will loose your infomation.
Do you have a windows xp disc
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#27
peterm

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do you have a windows xp disc?
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#28
kimyuval

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there are 4 discs:
"oprating system cd" xp
"application recovery cd"
"documationtation library"
"driver recovery cd"
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#29
kimyuval

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what do you say?
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#30
kimyuval

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windows manual advise to fix the problem for the operating system cd. thanks for everything, but i need an answer, what to do?
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