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Aurora Pop-Ups [RESOLVED]


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#1
otrain

otrain

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I followed all the recommended steps to remove malware. I am still getting the Aurora virus/popups. . PLEASE help, it is very frustrating. Here are the logs:

Logfile of HijackThis v1.99.1
Scan saved at 5:02:27 AM, on 8/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\dqwskez.EXE
C:\WINDOWS\system32\raioar.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\stvjrub.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Lily\Local Settings\Temporary Internet Files\Content.IE5\C96R4HQB\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...://my.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll (file missing)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PicShow Class - {4487598C-2EC7-43A2-870E-6D8D720FDD9F} - C:\WINDOWS\system32\pkshpleg.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dqwskez] C:\WINDOWS\dqwskez.EXE
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [fzqmvm] C:\WINDOWS\system32\raioar.exe r
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe
O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\Lily\Local Settings\Temporary Internet Files\Content.IE5\EGP97N77\CWShredder[1].exe (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Windows Overlay Components - Unknown owner - C:\WINDOWS\stvjrub.exe





And this is the Ewido security report:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 4:11:44 AM, 8/27/2005
+ Report-Checksum: AA718555

+ Scan result:

HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors\ZepMon -> Spyware.BetterInternet : Cleaned with backup
[1988] C:\WINDOWS\system32\DrPMon.dll -> Adware.BetterInternet : Error during cleaning
[444] VM_016C0000 -> Adware.BetterInternet : Error during cleaning
[1260] C:\WINDOWS\dsr.dll -> Spyware.Hijacker.Generic : Error during cleaning
[396] C:\WINDOWS\system32\dmsydbj.exe -> Trojan.Agent.cp : Cleaned with backup
C:\Documents and Settings\Amparo\My Documents\My Pictures\besitos.exe -> Spyware.Shopper.c : Cleaned with backup
C:\Documents and Settings\Lily\Cookies\lily@abetterinternet[1].txt -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Program Files\Ebates_MoeMoneyMaker\EbatesMoeMoneyMaker1.exe -> Spyware.WebRebates : Cleaned with backup
C:\Program Files\QuickSearch\QuickSearchBar1_27.dll -> Spyware.Quick : Cleaned with backup
C:\Program Files\ShopperReports -> Spyware.HotBar : Cleaned with backup
C:\Program Files\ShopperReports\Bin -> Spyware.HotBar : Cleaned with backup
C:\Program Files\ShopperReports\Bin\1.0.5.0 -> Spyware.HotBar : Cleaned with backup
C:\RECYCLER\NPROTECT\00077495.TXT -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\RECYCLER\NPROTECT\00077502.TXT -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\RECYCLER\NPROTECT\00077503.TXT -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\RECYCLER\NPROTECT\00077523.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00077524.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00077535.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00077536.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00078238.TXT -> Spyware.Cookie.Clickagents : Cleaned with backup
C:\RECYCLER\NPROTECT\00078239.TXT -> Spyware.Cookie.Clickagents : Cleaned with backup
C:\RECYCLER\NPROTECT\00078240.TXT -> Spyware.Cookie.Clickagents : Cleaned with backup
C:\RECYCLER\NPROTECT\00078243.TXT -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\RECYCLER\NPROTECT\00078245.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00078246.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00078252.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00078253.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00078256.TXT -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\RECYCLER\NPROTECT\00078263.TXT -> Spyware.Cookie.Bluestreak : Cleaned with backup
C:\RECYCLER\NPROTECT\00078269.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00078270.TXT -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\NPROTECT\00078303.TXT -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\NPROTECT\00078304.TXT -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\NPROTECT\00078305.TXT -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\NPROTECT\00078306.TXT -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\NPROTECT\00078369.TXT -> Spyware.Cookie.Clickagents : Cleaned with backup
C:\RECYCLER\NPROTECT\00078370.TXT -> Spyware.Cookie.Clickagents : Cleaned with backup
C:\RECYCLER\NPROTECT\00078371.TXT -> Spyware.Cookie.Clickagents : Cleaned with backup
C:\RECYCLER\NPROTECT\00078374.TXT -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\RECYCLER\NPROTECT\00078451.TXT -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\NPROTECT\00078452.TXT -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\NPROTECT\00078453.TXT -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\NPROTECT\00078454.TXT -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\RECYCLER\NPROTECT\00078455.TXT -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\RECYCLER\NPROTECT\00078456.TXT -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\RECYCLER\NPROTECT\00078457.TXT -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\RECYCLER\NPROTECT\00078458.TXT -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\RECYCLER\NPROTECT\00078471.TXT -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\RECYCLER\NPROTECT\00078472.TXT -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\RECYCLER\NPROTECT\00078473.TXT -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\RECYCLER\NPROTECT\00078474.TXT -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\WINDOWS\dinst.exe -> TrojanDownloader.Intexp.d : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.PornWare.PopCap.b : Cleaned with backup
C:\WINDOWS\dsr.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\WINDOWS\Nail.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINDOWS\NDNuninstall5_64.exe -> Spyware.NewDotNet : Cleaned with backup
C:\WINDOWS\NDNuninstall6_30.exe -> Spyware.NewDotNet : Cleaned with backup
C:\WINDOWS\rivqfje.exe -> TrojanDropper.Agent.tb : Cleaned with backup
C:\WINDOWS\svcproc.exe -> Trojan.Stervis.d : Cleaned with backup
C:\WINDOWS\system32\__delete_on_reboot__DrPMon.dll -> Trojan.Agent.db : Cleaned with backup
C:\WINDOWS\__delete_on_reboot__dsr.dll -> Spyware.Hijacker.Generic : Cleaned with backup


::Report End

Thanks!!!
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#2
Rawe

Rawe

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Hello and welcome!

Download the latest version of Ad-Aware from HERE (if you already have Ad-Aware installed, make sure that it is the latest version 1.0.6 and always go online and update it before you run it).

If it's NOT the version 1.0.6, can you then uninstall your current version/delete folder: C:\Program Files\Lavasoft & empty recycle bin. Finally install the latest version.

Download Lavasoft's VX2 Cleaner plug-in HERE
  • Install the VX2 Cleaner
  • Start Ad-Aware SE
  • Go to "Plug-ins"
  • Select the VX2 Cleaner plug-in and click "Run Tool" (Before running the VX2 Cleaner, make sure other anti-virus or anti-spyware applications are closed.)
  • Click "OK" when asked if you want to execute this tool.
  • If your computer isn't infected, click "Close".
If your computer is infected;
  • Select "Clean"
  • Reboot your system.
  • Scan your computer with Ad-Aware:

    Set up the Configurations as follows:
    • Click the Gear wheel at the top of the Ad-Aware window
    • Click General > Safety & Settings: Check (Green) all three.
    • Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
    3. Click on "Proceed"
    4. Click on "Scan Now"
    5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
    6. Select "Search for low-risk threats"
    7. Run the scanner using the Full Scan (Perform full system scan) mode.
    8. When the scan has completed, select Next.
    9. In the Scanning Results window, select the "Scan Summary" tab.
    10. Check the box next to every "target family" for removal.
    11. Click "Next", Click "OK".

  • Reboot your computer again
  • Run a second scan (With VX2 cleaner and Ad-aware also) to make sure the files have been removed from your computer
After this, post a fresh HiJackThis log.

- Rawe :tazz:
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#3
otrain

otrain

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i am working on these steps.. for the 2nd scan do i follow the same settings for scan?
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#4
Rawe

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If you put the settings in the first scan, it will save them. Just run a Full System Scan in the second scan and it will come up fine.. :tazz:
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#5
otrain

otrain

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OK, So I ran the second scan, and it came up clean, HOWEVER, I am still getting popups!? Here is the LOG:


Logfile of HijackThis v1.99.1
Scan saved at 6:19:20 AM, on 8/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\stvjrub.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\dqwskez.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Documents and Settings\Lily\Local Settings\Temporary Internet Files\Content.IE5\C96R4HQB\HijackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...://my.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...://my.yahoo.com
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll (file missing)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PicShow Class - {4487598C-2EC7-43A2-870E-6D8D720FDD9F} - C:\WINDOWS\system32\pkshpleg.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dqwskez] C:\WINDOWS\dqwskez.EXE
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe
O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\Lily\Local Settings\Temporary Internet Files\Content.IE5\EGP97N77\CWShredder[1].exe (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Windows Overlay Components - Unknown owner - C:\WINDOWS\stvjrub.exe
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#6
Rawe

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Oh, good. It fixed nail for us..

Let's do the rest of the fix now..

Please print these instructions out, or write them down, as you can't read them during the fix.

Please download Ewido Security Suite it is a free version of the program.
  • Install Ewido Security Suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch Ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run Ewido for the first time, you will get a warning "Database could not be found!" Click OK. We will fix this in a moment.
  • You will need to update Ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display "Update successful")
  • Exit Ewido. DO NOT run a scan yet.
If you are having problems with the updater, you can use this link to manually update Ewido.
ewido manual updates

Download CleanUp
Install the program, dont run it yet, we will later.

Download dsrfix.zip
Save it to your desktop.
  • Unzip dsrfix.zip and extract it to your desktop.
  • This will create a new folder on your desktop named dsrfix.
  • Do Not open that folder yet.
Please download APT and unzip the contents to a new folder on your desktop.
  • Open the folder you just created and click on apt.exe and search in the window for dqwskez.EXE.
  • Open your C:\Windows\system32 folder and search for C:\WINDOWS\dqwskez.EXE.
    Don't delete it yet, just leave the system32 folder open so you can see the bad file.
  • In APT again, Select dqwskez.EXE and Click Kill3
  • Then immediately delete C:\WINDOWS\dqwskez.EXE from your system32 folder.
Close APT.

Please download this file: the Nailfix Utility
Save it to your desktop.
DO NOT run it yet.

Now do this;

Click Start => Run => and type in;

services.msc

Click "OK".

In the services window find service; Windows Overlay Components

Right-click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then "Ok". Exit the Services utility.
  • Open HiJackThis
  • Click on the configure button on the bottom right
  • Click on the tab "Misc Tools"
  • Click on "delete an NT service"
  • Copy and paste this in: Windows Overlay Components
  • Click "ok", then reboot
Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Now open Ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • Clean anything it finds.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Close Ewido.

Now scan with HJT and place a checkmark next to each of the following items:
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...://my.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...://my.yahoo.com
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll (file missing)
O2 - BHO: PicShow Class - {4487598C-2EC7-43A2-870E-6D8D720FDD9F} - C:\WINDOWS\system32\pkshpleg.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [dqwskez] C:\WINDOWS\dqwskez.EXE
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\Lily\Local Settings\Temporary Internet Files\Content.IE5\EGP97N77\CWShredder[1].exe (file missing)
O23 - Service: Windows Overlay Components - Unknown owner - C:\WINDOWS\stvjrub.exe


Close all open windows except for HJT, then click the Fix Checked button. Close HJT.

Now open the folder dsrfix on your desktop.
  • Double-Click on dsrfix.bat
  • A window will pop up briefly then close, this is normal.
Enable show hidden files and folders:

Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files - option.

Now using Windows Explorer locate the following files and delete if present;

C:\WINDOWS\dsr.dll
C:\WINDOWS\system32\pkshpleg.dll
C:\WINDOWS\dqwskez.EXE
C:\WINDOWS\system32\pshwr.exe
C:\WINDOWS\stvjrub.exe


Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp
  • Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
  • When CleanUp starts go to the Options button (right side of CleanUp screen)
  • Move the arrow down to "Custom CleanUp!"
  • Now place a checkmark next to the following (Make sure nothing else is checked!):
    • Delete Cookies
      This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
    • Empty Recycle Bins
    • Delete Prefetch files
    • Cleanup! All Users
  • Click OK
  • Then click on the CleanUp button. This will take a short while, let it do its thing.
  • When asked to reboot system select No
  • Close CleanUp
Finally, restart your computer back into Normal Mode and please post a new HJT log, as well as the ewido report log from the Ewido scan by using Add Reply

- Rawe :tazz:

Edited by Rawe, 27 August 2005 - 04:42 AM.

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#7
otrain

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Here are the new logz

Logfile of HijackThis v1.99.1
Scan saved at 6:50:40 PM, on 8/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Lily\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\Lily\Local Settings\Temporary Internet Files\Content.IE5\EGP97N77\CWShredder[1].exe (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe



and ewido:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 6:27:05 PM, 8/27/2005
+ Report-Checksum: E676C33F

+ Scan result:

:mozilla.10:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.11:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.12:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.13:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.14:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.15:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.16:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.73:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
:mozilla.74:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
:mozilla.75:C:\Documents and Settings\Lily\Application Data\Mozilla\Firefox\Profiles\default.063\cookies.txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\Lily\Cookies\lily@abetterinternet[2].txt -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Documents and Settings\Lily\Cookies\lily@server.iad.liveperson[2].txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\WINDOWS\Nail.exe.tcf -> Adware.BetterInternet : Cleaned with backup
C:\WINDOWS\ppatokshviw.exe -> Adware.BetterInternet : Cleaned with backup


::Report End

Edited by otrain, 27 August 2005 - 04:51 PM.

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#8
otrain

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Please see update in previous post -
any help woul dbe GREATLY appreciated
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#9
Rawe

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Sorry, I wasn't at home.. Anyways.

Run a new scan with HiJackThis and check the following object for removal:

O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\Lily\Local Settings\Temporary Internet Files\Content.IE5\EGP97N77\CWShredder[1].exe (file missing)

Click FIX CHECKED and reboot. Then post a fresh log.

- Rawe :tazz:
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#10
otrain

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I believe the issue is RESOLVED. You guys are awesome, thanks!!!!!
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#11
Rawe

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You're welcome!! :)

**Re-hide hidden files option you modified earlier**

Let's clear out your restore points now.

Disable System Restore;

1. Click Start > Programs > Accessories > Windows Explorer
2. Right-click My Computer, and then click Properties.
3. Click the System Restore tab.
4. Check the "Turn off System Restore"
5. Click Apply. An message shows up.
6. Click "Yes" to do this.
7. Confirm with "Ok".


Reboot.

Enable System Restore;

1. Click Start.
2. Right-click My Computer, and then click Properties.
3. Click the System Restore tab.
4. Uncheck the "Turn off System Restore" check box.
5. Click Apply, and then click "OK".


System Restore will now be active again. :) Be sure to set a new restore point, and if you need additional help with that, here's a link; http://filext.com/in...thread.php?t=27

Here's some tips for future to prevent spyware;

Detect and Remove Programs:
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
Prevention Programs:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed. (My favourite)
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
Other necessary Programs:
  • AntiVirus Program <= An AntiVirus program is a must! Whether it is a free version like AVG or Anti-Vir, or a shareware version like Norton or Kaspersky, this is a must have.
  • Firewall <= A firewall is definatley a must have. Two good free versions are Sygate and ZoneLabs.
  • More Secure Browser <= Internet Explorer is not the most secure and best browser. There are safer and better alternatives available. I recommend Firefox.
And also see TonyKlein's good advice;
So how did I get infected in the first place? (My favourite)

You SHOULD

Visit;
http://www.windowsupdate.com and install ALL the available critical updates.

- Rawe :tazz:

If you want to learn how to help people with malware problems like I helped you, feel free to take a look at this thread; http://www.geekstogo...here-t4817.html
  • 0

#12
ScHwErV

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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