# Close all open programs.
# Click the following link to begin the download for SymNRT.exe:SymNRT.exe
Save the file to the Windows desktop.
# When the download is finished, on the Windows desktop, double-click SymNRT.exe, and then follow the on-screen instructions. Restart the computer if prompted.
* If you see the error "SymNRT: Invalid signature. This file is not signed." when running SymNRT, go to the document Error: "SymNRT: Invalid signature. This file is not signed so it won't run.
* If you see the error "Symantec removal tool has encountered an error and needs to close," try running the tool a second time. If that does not work, see Error: "Symantec removal tool has encountered an error and needs to close"
# On your desktop, right-click SymNRT.exe, and then click Delete. Click Yes to confirm the deletion.
# Answer Yes or No to this question: Have you ever had any of these programs installed (even if you later uninstalled or upgraded them):
Norton AntiVirus 2003 or earlier
Norton Internet Security 2003 or earlier
Norton Personal Firewall 2003 or earlier
Norton SystemWorks 2003 or earlier
# Do one of the following:
* If you answered Yes--you did at one time have one or more of these programs installed, then go on to Section 3.
* If you answered No--you never had any Norton program that was version 2003 or earlier, your are done.