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Problem with sound

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When I start up PC and it eventually gets going, it decides to come up with an error message concerning Win32 services. I get more info and I get this:


This seems to always be involved. When I try to play an MP3 using WMP all the tracks get a red apostraphy. It then says that their may be a problem with my sound card or something else may be using it. But there is nothing wrong with my sound card.

When I go to shut down the pc it plays the shut down jungle, just to further annoy me.

Please can you help, I have also had a history of viruses and spyware destroyed by your help.
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Retired Tech

Retired Tech

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Click start then run, type %TEMP% then press enter, delete all the files it will allow

Click start then search, include hidden and system files then type prefetch and press enter. Open the folder, press edit then select all, right click any file then press delete, confirm delete

Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue bar, reboot when the bar goes

Check the soundcard manufacturers site for updated drivers
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