[Trevuren]

Report already sent to Experts Forum for assisstance.


Trevuren

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OK KnuxFive, our top people are on this. I have another case now just like yours so it isn't an isolated problem. They need you to do two things:

1. Submit file:

• Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible also.
  
• Navigate to this file in windows explorer C:\WINDOWS\repair\imgmsvc.dl
  
• right click on it and choose compress and email
  
• Please email that file to : [email protected]
  
• In the subject, put the name of the file

2. Also, please do the following:

• Go to Start>>Run and type cmd
• Enter the following at the command line:
  
  dir %windir%\system32\drivers\etc\*.*>c:\etcdir.txt
  
  
• Them to post the results of c:\etcdir.txt into this thread

Regards,

Trevuren

[Trevuren]

OK KnuxFive, our top people are on this. I have another case now just like yours so it isn't an isolated problem. They need you to do two things:

1. Submit file:

• Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible also.
  
• Navigate to this file in windows explorer C:\WINDOWS\repair\imgmsvc.dl
  
• right click on it and choose compress and email
  
• Please email that file to : [email protected]
  
• In the subject, put the name of the file

2. Also, please do the following:

• Go to Start>>Run and type cmd
• Enter the following at the command line:
  
  dir %windir%\system32\drivers\etc\*.*>c:\etcdir.txt
  
  
• Them to post the results of c:\etcdir.txt into this thread

Regards,

Trevuren

[KnuxFive]

I do not have "Compress and E-Mail" as an option. Can I zip it up and just mail it that way?

[Trevuren]

Sure I'll let him know it is coming.


Thanks,

Trevuren

[KnuxFive]

I've sent the file, but was unable to use ETCDIR via the command prompt. I did search for it and find it in the C:\ folder, but the file itself had no text.

[Trevuren]

1. Go Start>>Run and type cmd in the box and press Enter

2. type cd.. and press ENTER as many times as necessary to get to the C:\>

3. Type dir %windir%\system32\drivers\etc\*.*>c:\etcdir.txt and press Enter (Note) There is a space between dir and %windir%

4. Using Windows Explorer, go to C:\ and find the c:\etcdir.txt file

5. Copy and paste the text in your next reply.

6. If done like above, there will be a file to copy/paste.


Trevuren

[KnuxFive]

Volume in drive C has no label.
Volume Serial Number is 0412-E42C

Directory of C:\WINDOWS\system32\drivers\etc

11/30/2003 09:36 PM <DIR> .
11/30/2003 09:36 PM <DIR> ..
08/30/2005 08:00 PM 713 hosts
08/29/2002 08:00 AM 3,683 lmhosts.sam
08/29/2002 08:00 AM 407 networks
08/29/2002 08:00 AM 799 protocol
08/29/2002 08:00 AM 7,116 services
5 File(s) 12,718 bytes
2 Dir(s) 17,489,465,344 bytes free

[Trevuren]

Excellent KnuxFive.

I'll be getting back to you. For your information, that bad file is starting to appear in other registry entries. So our people are working hard on it.


Trevuren

[Trevuren]

KnuxFive, please send me a fresh HJT log. We have a new fix out. (Clap/clap/clap)


Trevuren

[KnuxFive]

Logfile of HijackThis v1.99.1
Scan saved at 10:41:22 PM, on 9/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\toshiba\ivp\ism\pinger.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\WildTangent\Apps\CDA\GameDrvr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Belkin\Belkin 802.11g Wireless Card Configuration Utility\utility.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\WallpaperToy\Wallpapertoy.Exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Hijack This!\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshiba.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\repair\imgmsvc.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [CPLBTS88] C:\PROGRA~1\EzButton\CPLBTS88.EXE
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] C:\toshiba\ivp\ism\pinger.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [PopUpKiller] C:\Program Files\PopUp Killer\popupkiller.EXE
O4 - HKLM\..\Run: [sureshotpopupkiller] "C:\Program Files\Stop-the-Pop-Up\stopthepop.exe" -minimized
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WildTangent CDA] "C:\Program Files\WildTangent\Apps\CDA\GameDrvr.exe" /startup "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0500.dll"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - Startup: Trillian.lnk = ?
O4 - Startup: Wallpaper Changer.lnk = C:\Program Files\WallpaperToy\Wallpapertoy.Exe
O4 - Global Startup: Belkin 802.11g Wireless Card Utility.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Google Search - res://c:\windows\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\windows\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\windows\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\windows\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\windows\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: Yahoo! Go - http://download.game...nts/y/gt2_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt0_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/potc_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.googl...gleActivate.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697514} (NsvPlayX Control) - http://www.nullsoft....ayx_vp3_mp3.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by2fd.bay2.ho...ex/HMAtchmt.ocx
O20 - Winlogon Notify: imgmsvc - C:\WINDOWS\repair\imgmsvc.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Trevuren]

Your case started the ball rolling. Thanks for the cooperation


Please print these instructions out for use in Safe Mode.

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• Please type the following file path (make sure to enter it exactly as below!):
  
  
  • C:\WINDOWS\repair\imgmsvc.dll
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
• The fix will run then HijackThis will open.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:
  
  O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\repair\imgmsvc.dll
  O20 - Winlogon Notify: imgmsvc - C:\WINDOWS\repair\imgmsvc.dll
  
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
• Once your machine reboots please post a new HijackThis log as well as the vundofix.txt file from the vundofix folder into this topic.

Regards,

Trevuren

[KnuxFive]

Once I open VundoFix, I don't have a chance to type in c:\Windows\repair\imgmsvc.dll

[Trevuren]

What happens? Is has worked on over 6 of the others so far.

What do you mean when you say you don't get a chance to type in anything


Trevuren

[KnuxFive]

When I load up KillVundo, the first option is "Press Any Key To Continue". What follows is something regarding a failed download, and then (I believe) it begins to scan, saying it will take a while, and then goes straight to Hijack This.

[Trevuren]

Do you try to continue with the HijackThis part of this just for the heck of it. Give it a try please

Trevuren