[Brinie]

I downloaded and ran cleanup for the first time tonight. WHen I t was done, I received messages that file required for windows to operate correctly had been replaced with unknown files. When my computer restarted, I had lost my taskbar and most of my toolbars for IE. I tried a system restore from the safe mode command prompt (since I can't access my start menu), and it siad it could not restore. I'm not sure if cleanup was the problem or some virus. Does anyone have any advice, other than reformatting? I would appreciate any help I can get.

Sincerely,

Sabrina

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press ctrl+alt+delete then click file and then "New Task (Run..)" then type explorer.exe

You can also just re-install the toolbars for IE..

For information on viruses go to the malware section

[mpy]

press ctrl+alt+delete then click file and then "New Task (Run..)" then type explorer.exe

You can also just re-install the toolbars for IE..

For information on viruses go to the malware section

[Johanna]

Try your System Restore again, maybe to an earlier date. SR points are cumulative, so the further back you go, the better your chances of getting a clean point. Haul out your XP disk, if that doesn't work, and try an SFC.

Start > Run > cmd
sfc /scannow
note the space while typing, insert cd.

sfc - system file checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

If you want to see what was replaced, right click My Computer > manage, expand event viewer > system.

System File Checker (sfc)
Scans and verifies the versions of all protected system files after you restart your computer.

Johanna

[Brinie]

Thanks for your help. Unfortunately I ended up having to do a fix using the os disc. Has anyone heard of this happening before after someone has ran Cleanup?

[Retired Tech]

It happens

You might want to turn system restore off, reboot, turn system restore on, create a restore point

System restore points can retain malware / spyware and re-instate them if you use one which is infected