[way2tall]

Okay here is the problem I have Windows 2000 SP4 Pentium 4 with 523.760 KB Ram. I am having problems installing the drivers to both CD Rom and DVD Rom. When I boot up my computer the DO show up in the bios and I am able to auto run a bootable CD. But when computer is done booting I go into "my computer" and both drives are not there. I go into Device Manager and they are listed but not installed. I go into the properties and from there I tried to update the drivers and I also tried uninstalling the drivers. Both had me reboot the computer so the new setting can take place. After I reboot the computer it the same thing.

Things I've tried:

HiJackThis
Adaware
PC Bug Doctor
Windows CleanUp
Pc Rescue
Error Doctor
SypBot
MsConFig - unchecking start up programs
Norton Virus scan
XoftSpy.

But it seems I cant find the fix..

__________________________________________________________________

HiJackThis Log

Logfile of HijackThis v1.97.7
Scan saved at 1:14:19 PM, on 08/29/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\gearsec.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SOPHOS\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\windows\system32\dllcache\win32\winlogon.exe
c:\windows\system32\dllcache\win32\winlogon.exe
c:\windows\system32\dllcache\win32\services.exe
c:\windows\system32\dllcache\win32\csrss.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINNT\System32\snmp.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\Explorer.EXE
C:\Documents and Settings\jgreenland\Desktop\New Folder (2)\New Folder\New Folder (3)\HijackThis.exe

O9 - Extra button: AIM (HKLM)
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EB8F36A9-8F34-4B1F-A972-FEFBE40007B5}: NameServer = 209.183.192.68,209.183.205.35,10.0.1.166,10.0.1.140


Please Help
Thank You

Edited by way2tall, 29 August 2005 - 11:16 AM.

[Advertisements]

I'm also talking to this user in chat.

Hi,

Might want to check this link out.

CD-ROM drive or DVD-ROM drive appears to be missing

I know, it's not exact to what happened to you, but I once used this fix before, and it fixed the same exact problem, and I didn't reinstall XP. So this fix might work for you as well. Try it out. If you are missing one of the settings in the registry, don't worry about it. Just skip that key. Go to the next. Make sure you follow the directions. Also, I know you're running Windows 2000, but XP and 2000 are similar, so this is worth a shot.

Also, just a note: you may want to recheck the things you unchecked in MSConfig. I also happened to write an article/tutorial on MSConfig here.

MSConfig Tutorial by BestTechie

Last thing is XoftSpy is considered spyware, so you may want to download and run the latest version of HJT which 1.99.1. You can download that from here: http://www.besttechi.../HijackThis.exe - Then post the log in the Malware Removal forum for further help.

Good luck!

B

[Besttechie]

I'm also talking to this user in chat.

Hi,

Might want to check this link out.

CD-ROM drive or DVD-ROM drive appears to be missing

I know, it's not exact to what happened to you, but I once used this fix before, and it fixed the same exact problem, and I didn't reinstall XP. So this fix might work for you as well. Try it out. If you are missing one of the settings in the registry, don't worry about it. Just skip that key. Go to the next. Make sure you follow the directions. Also, I know you're running Windows 2000, but XP and 2000 are similar, so this is worth a shot.

Also, just a note: you may want to recheck the things you unchecked in MSConfig. I also happened to write an article/tutorial on MSConfig here.

MSConfig Tutorial by BestTechie

Last thing is XoftSpy is considered spyware, so you may want to download and run the latest version of HJT which 1.99.1. You can download that from here: http://www.besttechi.../HijackThis.exe - Then post the log in the Malware Removal forum for further help.

Good luck!

B

[way2tall]

Okay I done as asked and I am still in the same loop.. After backing up the reg folder "{4d36e965-e325-11ce-bfc1-08002be10318}" to my desktop I removed it from the reg I rebooted the computer and the drivers are still listed in the device Manager with question marks. I uninstalled them as asked and rebooted the computer. "new hardware found" I follow install and again asked to reboot my computer afterwards. And again nothing in "My Computer" but in the device manager both are there with question makes...

I also reinstalled HiJackThis and here is the new Log:

Logfile of HijackThis v1.99.1
Scan saved at 2:21:14 PM, on 08/29/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\gearsec.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SOPHOS\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\windows\system32\dllcache\win32\winlogon.exe
c:\windows\system32\dllcache\win32\winlogon.exe
c:\windows\system32\dllcache\win32\services.exe
c:\windows\system32\dllcache\win32\csrss.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINNT\System32\snmp.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\jgreenland\Desktop\HijackThis.exe

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EB8F36A9-8F34-4B1F-A972-FEFBE40007B5}: NameServer = 209.183.192.68,209.183.205.35,10.0.1.166,10.0.1.140
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GEARSecurity_BackUp - GEAR Software - C:\WINNT\system32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe (file missing)
O23 - Service: NTLOAD - Unknown owner - c:\windows\system32\dllcache\win32\winlogon.exe
O23 - Service: NTSVCMGR - Unknown owner - c:\windows\system32\dllcache\win32\winlogon.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[Besttechie]

Working with user in chat now.

B

[Besttechie]

Ok, lets try this:

Download:
http://tools.roxio.c...Z_Installed.exe

- Double click the file and follow the instruction
- Click “Yes” to restart your computer
- Open “My Computer”
- Windows should now see your devices

Hope that works.

B

[way2tall]

After running the DriverFixEZ_install program All is back Thank You sooooo much You are GREAT.. Thanks again....

[Besttechie]

You're very welcome!! You do have some spyware/adware on your machine and I recommend you post your HijackThis logfile in the malware removal forum for further help.

Have a great day!

B

Edited by Besttechie, 29 August 2005 - 01:29 PM.