[rizpahmedia]

windows is blaming filespy5.sys for crashing as it is "attempting to write to read-only memory"...

how would i proceed? the computer lets me log on, but crashes before the desktop can finish booting up! Thanks for any help!

Edited by rizpahmedia, 29 August 2005 - 03:35 PM.

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Boot the PC and keep tapping F8 until you get options to select

Last known good configuration

Safe mode with command propmpt

Safe mode

See if you can get on with any of those

[Retired Tech]

Boot the PC and keep tapping F8 until you get options to select

Last known good configuration

Safe mode with command propmpt

Safe mode

See if you can get on with any of those

[rizpahmedia]

i did try that, safe mode won't even boot up!

[Retired Tech]

If you can get safe mode with command prompt try here

http://support.micro...kb;en-us;304449

[rizpahmedia]

is there a way i can find the file in my computer through dos without going through windows, since it won't stay on long enough for me to kill it? tx in advance for any feedback...

[rizpahmedia]

it will not log on in safe mode either!

[Retired Tech]

Try here

http://www.geekstogo...ws_XP-t138.html

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

[rizpahmedia]

yes i was delighted to see that thread! I spent time following the instructions but no cigar! After all of that, it's still shutting down before i can do anything...

[Murray S.]

Howdy:

Are you by chance running Bullguard av on your system??

Murray

[rizpahmedia]

yes!!! what does that mean??? actually it was finding viruses hidden in my temporary files before windows crashed ... are you saying that bullguard is the culprit???

Edited by rizpahmedia, 30 August 2005 - 02:19 PM.

[Murray S.]

Yep.. That file belongs to Bullguard!!

Murray

[rizpahmedia]

so what does that mean for me? what can i do? the computer won't stay on long enough in windows for me to do anything... can i do something in dos?

i am off today so thanks for leaving a reply when you can...

[rizpahmedia]

p.s. i am on the chat with bullguard and all they can say is that they are aware of the issue! keep you posted...

[rizpahmedia]

Irina's reply:
Irina: We have fixed the 5.1 update by replacing the filespy5,sys file with a version that does not cause the reboot loop.
Irina: Here is what you have to do:

Irina: First, you should enter Windows in Safe Mode in order to uninstall BullGuard 5.1 properly: keep pressing the F8 key before the Windows logo appears. This should take you to the start-up sequence - just choose Safe Mode and uninstall BullGuard.

Irina: If you are unable to access the Safe Mode, please try restoring your computer to a previous date using System Restore.

Irina: After you have reinstalled v5.02, an upgrade to v5.1 will be available again. This upgrade should normally take care of the problem.

[Retired Tech]

Try here

http://support.micro...kb;en-us;307545