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Desktop has Disappeared [CLOSED]


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#1
dconrad9

dconrad9

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I have run all of the spyware/virus/updates as mandated. My desktop is completly gone. The wallpaper shows up but thereis no start button, no icons, no anything. The only way to get to an application is through the task manager. I have started up in safe mode, and the desktop is there. I have included the hijack this logfile. Thanks for your help.

Dutch

Logfile of HijackThis v1.99.1
Scan saved at 5:26:31 PM, on 8/29/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Dutch Conrad\Local Settings\Temporary Internet Files\Content.IE5\GHI12LMN\HijackThis[1].exe
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a457e75c5a9739cc361e8142d870bb7f\update\update.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1}_ - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINDOWS\System32\KDP3d84.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\repair\comip.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\SZIEBHO.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ZBoard] C:\Program Files\Ideazon\Zboard Software\Driver\Zboard.exe
O4 - HKLM\..\Run: [ZboardTray] C:\Program Files\Ideazon\Zboard Software\Driver\ZboardTray.exe /autolaunch
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [QBCD Autorun] H:\autorun.exe restart QB_SEQUENCE first
O4 - HKLM\..\Run: [BDMCon] C:\Program Files\BullGuard\\bdmcon.exe
O4 - HKLM\..\Run: [BGNewsAgent] C:\Program Files\BullGuard\\bgnewsag.exe
O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater] regsvr32 /s C:\WINDOWS\System32\kdpupd.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [vyxqbsf] C:\WINDOWS\vyxqbsf.exe
O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\System32\KDP3d84.dll"
O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater (required)] regsvr32 /s C:\WINDOWS\System32\KDP2ad7.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1125248021\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [SRFirstRun] rundll32 srclient.dll,CreateFirstRunRp
O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /firstlogon
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\RegisteredPackages\{44BBA855-CC51-11CF-AAFA-00AA00B6015C}\dxdllreg.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Morpheus] "C:\Program Files\StreamCast\Morpheus\Morpheus.exe" -min
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE 1
O4 - HKCU\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\System32\KDP3d84.dll"
O4 - HKCU\..\Run: [prutcct] C:\WINDOWS\system32\prutcct.exe
O4 - HKCU\..\Run: [prutict] C:\WINDOWS\system32\prutict.exe
O4 - HKCU\..\Run: [prutjct] C:\WINDOWS\system32\prutjct.exe
O4 - HKCU\..\Run: [prutmct] C:\WINDOWS\system32\prutmct.exe
O4 - HKCU\..\Run: [prutnct] C:\WINDOWS\system32\prutnct.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
O4 - Global Startup: DriveSelect.lnk = C:\Program Files\321Studios\Xpress\DriveSelect.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {DECDBEEF-D3AD-B3EF-DE4D-B3EFDEADB3EF} - C:\Documents and Settings\Shelby\Start Menu\Programs\BellSouth® Communications Suite\BellSouth Messenger.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://wdownload.wea...uginstaller.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla...ller/dwnldr.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab
O20 - Winlogon Notify: comip - C:\WINDOWS\repair\comip.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: STOPzilla Local Service - International Software Systems Solutions - C:\Program Files\STOPzilla!\szntsvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#2
Buckeye_Sam

Buckeye_Sam

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Hi and welcome to GeeksToGo! My name is Sam and I will be helping you. :tazz:

You are currently using hijackthis from a temp directory. This can cause problems. Please create a directory on your c: drive called c:\hijackthis and download and unzip hijackthis into that directory. Run the program from that directory from now on. It is essential that you follow these steps or certain important features of the program will not function correctly.

When you have Hijackthis running from a permanent folder, please reboot and post a new hijackthis log.
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#3
Buckeye_Sam

Buckeye_Sam

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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