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trojan removal


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#46
peterm

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hmmmm odd
what about safe mode can you boot to that ?
rebbot the computer and hold down the ctrl key or keep tapping
F8 as soon as it starts to boot
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#47
caron

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safe mode does not give me windows-just blank blue screen with mouse arrow

Edited by caron, 02 September 2005 - 02:44 AM.

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#48
caron

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i'm starting to get that sinking feeling.
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#49
peterm

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ok at the c:> scanreg.exe /fix enter
it will run through a few screens then say registry repaired. Press enter then press ctrl + alt + delete keys together to reboot.
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#50
peterm

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If this runs then after the reboot
try the regedit again. Has the screen changed?
I am sorry But I have to break for about 30mins - Dinner time
I will return
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#51
caron

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sorry to say the same errir message=cannot find device file...
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#52
peterm

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was this while trying to run scanreg /fix?
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#53
caron

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i tried the regedit again and got the same reults with=
L:system specifies the location of the system.data file.
R:user specifies the location of the user.data file
C FILENAME2 specifies the file to create the registry frm
etc
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#54
peterm

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is this an upgrade from windows 95?
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#55
caron

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yes the same error message after running scanfix
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#56
caron

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i don't think it is an upgrade because i remember reading something like clean w98 install would that be correct or some else
it's w98se

Edited by caron, 02 September 2005 - 04:06 AM.

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#57
peterm

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do me a favour restart the computer and keep pressing F5
what happens?
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#58
caron

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it tried to go into safe mode-it said safe mode in all four corners- then the usual message said windows is running in safe mode-pressed enter then strange in the two top corners the words safe mode remained and in the bottom two corners the words disapeared. [B]the mouse pointer is enlarged
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#59
peterm

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so you have window up in safe mode?
do you have a start button?
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#60
caron

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it's not in safe mode-no start button
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