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trojan removal


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#61
peterm

peterm

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so what is on the screen now?
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#62
peterm

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it tried to go into safe mode-it said safe mode in all four corners- then the usual message said windows is running in safe mode-pressed enter

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ok if you don't press enter do you see a start button?
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#63
caron

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it says safe mode in the two top coners not in the bottom two- arrow in middle blue screen
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#64
caron

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i try it again and see if i dont press enter if i have start
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#65
caron

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no start button
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#66
peterm

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ok when you restart and press F8 does it give the option
safe mode command prompt if yes pick this one
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#67
caron

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i have safe mode command prompt :tazz: when i do ctrl alt delete to restart thee is usually nothing in the box this tme there was something there but could not read it because i did it too fasr
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#68
peterm

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at the prompt c:>winhold the shift key down enter and keep holding the shift key while the computer starts
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#69
caron

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result=[B]HIMEM.SYS is missing. make sure the file is in your windows directory.
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#70
peterm

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at the prompt c:> win /d:m
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#71
caron

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same error message=himem is missing
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#72
peterm

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do you have any 3.5' floppy disk?
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#73
caron

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an old one that has only a tiny bit of info-not sure if floppy drive works-for the w98 machine right?
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#74
peterm

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ok if you want the info from the floppy copy it to the good computer.
but lets take a step back
when you put in type config.sys it found nothing- correct
go to c:> dir/p enter can you see a file called config.sys
or any file starting with config
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#75
caron

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there is config sys and config pss and config win but you know how after the name there are different numbers i am assuming they are the number of bytes or something well after each of the 3 configs the number is 0. there are other files and directories that could be of help???? like...mybackup qic 3,066,817,792 a couple different setup logs and install dir etc
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