Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Spyware ZIP Files and MS Word problem

  • Please log in to reply




  • Member
  • PipPip
  • 24 posts
I just had my computer cleaned and it is working great!

I was unzipping a file and noticed that in this folder:

c:windows\Appplication Data\Spybot-Search & Destroy\Recovery

There are zip files of all the spyware programs that Spybot located. There are more than one version of them and they go on as 1, 2, 3, etc. Here are some of the ones I saw:

IE Plugin

Spy bot got hung up a few times when I was running it or maybe I did something incorrectly that kept these files out on my hard drive?

Should they still be there? Can they and should they be deleted?

One other question:

All my programs are running fine except my MS Word program. I have the MS Office XP Standard version.

When I had my spyware problems, I had tried to update a document in MS Word. It doesn't work now. When I click on New Document or try to go into it from the Start menu under Programs, the MS Word initial screen shows up and stays there.

The last time I tried it said there was a problem with MS Word and it was going to open it up in Safe Mode. In safe mode, it said something about doing a virus scan....??? and then got hung up and never finished anything.

I have to end task to cancel it and then I get the meesage:

NAVW32 has performed an illegal operation and will be shut down.

PowerPoint, Acess and Excel start and seem to be working fine.

If you need me to to run another HJT report first, let me know. Thanks again!
  • 0




    Founder Geek

  • Community Leader
  • 24,576 posts
To remove the unwanted files from the recovery folder, go to Spybot -> Recovery -> and select the item(s) that you no longer want to keep. Use the "Purge selected items" option on the top of the screen.

It sounds as if your Norton may be corrupt. Usually uninstalling, restarting, and reinstalling will correct this. I am guessing the Office protection feature of Norton is messing with Word as well.
  • 0




  • Topic Starter
  • Member
  • PipPip
  • 24 posts
I was able to purge the files.

And yes, I fixed the MS Word problem by deleting Norton. It was corrupted.

Thanks for your help!
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP