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IE 6 loads, but with white screen

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Hi Guys!

I have a system installed Windows XP, so I cannot follow the normal guidelines for repair, because when it comes to the part that says, insert the Windows XP CD, I do not have one to insert.

Here's my story: I had a huge search bar that attached itself to the bottom of my screen, covering up the task bar to the point I could not use it. I had to call up my task manager (ctrl/alt/delete) to do anything. I tried to delete using Noadware, and Registry Cleaner. Well, the search bar got deleted, but left a white block in its place, as well as leaving anything in IE with a blank white screen, as well. And that's not all. When I tried to call up a system restore, that screen was white as well. Other windows components work fine. I can do a disk cleanup, just not a system restore. I had McAfee, which also became unusable. My son tried to help by doing some things with the Task Manager, but I still have the same problem. I am using Firefox to write this, as it works, but of course I cannot download anything I need to download, because you have to be on IE to download from Microsoft. Oh, and Outlook Express does the same thing. Anything that is sent via a web site will present a blank white screen when I open the email. However, emails that come from individuals, I can read fine. I have not been opening my OE, but just going to the web site to pick up my mail. However, I work online, and two of the companies use IE exclusively and are not Firefox friendly. HELP!! I need to get this fixed before I can return to my jobs! I attached a screen capture of what my system restore looks like.

Here is my scan log from Hijack this:

Logfile of HijackThis v1.99.1
Scan saved at 12:26:37 PM, on 8/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Ad-Free\AdFree.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\PeoplePC\ISP6230\Browser\Bartshel.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.iwqnhzqvr...a6RWsret3o.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.2hearts.biz/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.goldtoken.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.dictionary.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.goldtoken.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKLM\..\Run: [NNADFREE] "C:\Program Files\Ad-Free\AdFree.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KEMailKb] C:\PROGRA~1\KEMailKb\KEMailKb.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\PeoplePC\ISP6230\BIN\PPCOLink.exe -STATION
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Help - {A33CC096-B6DE-4ABE-A329-C1D76FCEF647} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {C8DBCB73-CBAC-4887-818B-2F6B725455AC} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {EA7856E2-BE67-46A9-84ED-4DA2167D5C69} - http://www.comcastsupport.com (file missing) (HKCU)
O10 - Broken Internet access because of LSP provider 'nnsp.dll' missing
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: Yahoo! Backgammon - http://download.game...nts/y/at0_x.cab
O16 - DPF: Yahoo! Chat - http://cs6.chat.sc5....m/c381/chat.cab
O16 - DPF: Yahoo! Dominoes - http://download.game...ts/y/dot4_x.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} - http://www.uproar.co...pside_web18.cab
O16 - DPF: {0B72CCA4-5F11-11D0-9CB5-0000C0EC9FDB} (Street Technologies ActiveX Control Object) - http://www2.stlu.com...eetnoagent7.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {13E23C9E-3018-4AC1-B998-C08BF1814DB0} - http://ftp.gurunet.c...GNInstaller.cab
O16 - DPF: {192F9A01-8030-48CE-9BC6-B03DE3E613C6} (PeoplePC Web Installer) - https://www.peoplepc...oad/ppcwebi.cab
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamp...16/sdcregie.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...MineSweeper.cab
O16 - DPF: {3B5E6F50-41B3-4DAA-8BC7-8155DDC7810C} - http://install.spywa...r3801040702.EXE
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...72/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {642ACB32-23DA-11D5-80CF-0050DA680987} (HearMe Voice Client Control (Firewall)) -
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} -
O16 - DPF: {6F6DBC29-7A0C-4AC0-A42D-10EC70678526} (Word Cubes Control) - http://mirror.worldw...be/wordcube.cab
O16 - DPF: {72944257-0AE0-44FD-8A51-AA21853092C8} (PhxStudent.OeSetup15) - https://mycampus.pho...hxStudent15.CAB
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pu...er/isetupML.cab
O16 - DPF: {73954DC6-A1B2-4157-966F-D9914A39F59C} (Vividence Connector Launcher) - http://task.vividenc...torLauncher.cab
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} -
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn...eUC/MsnUpld.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...n/as/asinst.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O16 - DPF: {A27AD582-5BE5-4C2D-82F0-48B24FE02040} - http://www.adshooter...00/SYSsfitb.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivi...n/ravonline.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,19/mcgdmgr.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.nor...c/bin/cabsa.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.c...ers/play365.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! WebCam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...abasetup151.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...ireShowdown.cab
O18 - Protocol: ebk - {1E411CE8-FE8B-4973-B8E0-6EA2CC3C6B06} - C:\WINDOWS\System32\ebkp.dll
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - C:\Program Files\McAfee.com\VSO\mcshield.exe (file missing)
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - Unknown owner - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe (file missing)
O23 - Service: PCTEL Speaker Phone (Pctspk) - Unknown owner - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe

Attached File  White_screens.doc   406KB   13 downloads
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Hi and welcome to GeeksToGo! My name is Sam and I will be helping you. :tazz:

You are currently using hijackthis from a temp directory. This can cause problems. Please create a directory on your c: drive called c:\hijackthis and download and unzip hijackthis into that directory. Run the program from that directory from now on. It is essential that you follow these steps or certain important features of the program will not function correctly.

When you have Hijackthis running from a permanent folder, please reboot and post a new hijackthis log.
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Thanks for your response, but because my computer is old and having more and more problems, my husband and I decided to get a new one. Hopefully, it will be a while before I need help again! Thanks so much, anyway!
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