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Windows XP restarts as soon as modem tries to dial


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#1
Joan B.

Joan B.

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My neighbor's Dell computer is having problems connecting with a dial up. As soon as she clicks on the *dial* button to connect, before the first number is even heard being dialed, the computer shuts down and restarts itself. She went into the device manager and it says the modem is functioning ok. Any idea what the problem might be?

Thanks
Joan B.
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#2
Doby

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Hi,

First look for the cd's that came with the dell one of them should contain the modem drivers, then if you have the drivers use device manager to remove the drivers for the modem and reboot the the pc. Windows should redetect the modem and ask you to load the drivers. Put the cd in and let windows reinstall the drivers.

It could be a bad driver causing the reboot and reinstalling them will fix the problem, if it does not I would replace the modem.

I have seen many times where device manager says a component is good but all that really means is a driver is loaded for the device not that the driver or card is good

Rick
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#3
Joan B.

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Thank you - I'll try that when I get over there today.

Joan B.
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