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Windows Help Not Loading


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#1
metaxy6

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When I go to Windows Help in ME it just hangs and hangs. I can't get it to load, even after waiting as long as 20 mins. What's up?

Any suggestions?

Thanks.

Edited by metaxy6, 30 August 2005 - 09:01 PM.

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#2
Tyger

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When in doubt run system file checker. Go to Start>Run, type in sfc, hit OK, follow the prompts. You may need your installation disk. If that doesn't work you may need to extract a new version of the help file. If that doesn't work you may have a malware or other problem.
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#3
metaxy6

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Is it safe to run the system file check as you suggest if I don't have the installation disk?
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#4
Tyger

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Is it safe to run the system file check as you suggest if I don't have the installation disk?

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Yes, but it may not be able to find the file. You may have them in a Install folder or in Windows\options\cabs, just point to them if they are there. You can use any disk that has the Install folder, just point to it.

Edited by Tyger, 31 August 2005 - 01:36 PM.

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#5
Murray S.

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Howdy:

You are going to wait along time for SFC to run on a WinME system.. WinME doesn't have SFC!!!

The System File Checker is a tool that was introduced in Windows 98, and then dropped in Windows Millenium Edition, and then re-introduced in Windows XP. It is described in this Microsoft Knowledge Base article:

http://support.micro...kb;en-us;185836

Murray
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#6
metaxy6

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So where does that leave me in the effort to get Windows help to load?
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#7
Tyger

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So that leaves you with the option of extracting the file from the cabinets. Phoo on Microsoft for removing a good tool.
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#8
metaxy6

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ok, don't see help in win> options > cabs.
when i search for help files/folders, a lot of files/folders show up.

what is to be done?
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#9
Tyger

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ok, don't see help in win> options > cabs. 
when i search for help files/folders, a lot of files/folders show up.  

what is to be done?

View Post


So you have the cab files? It's in there, the cabinet files are somewhat compressed files that hold many other files in a zipped format. If you have Winzip or Winrar you can open them to view the contents. If you don't you may still be able to right click and view them. I don't have a list of what is in each cabinet file, but such lists exist on the web. You can use the extract tool in the cabs folder to extract teh file to the correct folder.

In win ME the actual cabinets are usually in
Windows\options\Install

Edited by Tyger, 31 August 2005 - 08:30 PM.

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#10
Retired Tech

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msxml.dll is a module part of Internet Explorer 4.o or newer. The component can parse XML documents

http://support.micro...kb;en-us;276995

Maybe you can install / re-install IE6
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#11
Tyger

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msxml.dll is a module part of Internet Explorer 4.o or newer. The component can parse XML documents

http://support.micro...kb;en-us;276995

Maybe you can install / re-install IE6

View Post



That link on the page about extracting and replacing a file is very informative. It seems that in ME the System Configuration Utility more or less replaces the System File Checker.
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#12
metaxy6

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The link promised to be very helpful, but...there was a snag.

The System Info will not load.

The link instructs:
(in safe mode)

2. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
3. On the Tools menu, click System Configuration Utility to start the System Configuration Utility tool.

The Sys Info hangs the same way Help does....it will not load to give me the Tools menu.


Any other suggestions?
Thanks.
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