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my problems with W32.Desktophijack [CLOSED]


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#1
musmikam

musmikam

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this is what i obtained after the scan. please help people i am really lost with this virus message that is not going away


Logfile of HijackThis v1.99.1
Scan saved at 4:04:55 PM, on 8/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\mstsc.exe
C:\DOCUME~1\ADMINI~1.AKI\LOCALS~1\Temp\Temporary Directory 1 for hijackthis_199.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.ke/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://localhost/a/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D9287F8A-BF57-45EE-8D9B-9DA7B6CAA342} - C:\WINDOWS\system32\plhj.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....rl/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = akiba.lan
O17 - HKLM\Software\..\Telephony: DomainName = akiba.lan
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = akiba.lan
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = akiba.lan
O18 - Filter: text/html - {E03B01FB-1370-45F4-BDD9-67457EEA84ED} - C:\WINDOWS\system32\plhj.dll
O18 - Filter: text/plain - {E03B01FB-1370-45F4-BDD9-67457EEA84ED} - C:\WINDOWS\system32\plhj.dll
O21 - SSODL: Internet Update - {D2624EE3-C990-1AC1-46ED-9B050CC37E04} - \efbp32.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#2
Rawe

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Hello and welcome!

Let's fix that up then..

Firstly, I need you to create folder to the C:\Program Files\ directory. Name it as HJT or HiJackThis.
When you have created the new folder, please move HiJackThis.exe to that folder from the current location you have it. Then please delete the zip.file/any other files you have left from the temporary location. This is CRITICAL so that HiJackThis can create backups if necessary. Empty your recycle bin and continue.

Please print these instructions out, or write them down, as you can't read them during the fix.

Download smitRem.exe and save the file to your desktop.
Double-click on the file to extract it to it's own folder on the desktop.

Place a shortcut to Panda ActiveScan on your desktop.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

Download the latest version of Ad-Aware from HERE (if you already have Ad-Aware installed, make sure that it is the latest version 1.0.6 and always go online and update it before you run it).

If it's NOT the version 1.0.6, can you then uninstall your current version/delete folder: C:\Program Files\Lavasoft & empty recycle bin. Finally install the latest version.

1. Launch Ad-Aware SE and run the WebUpdate feature. (Click on the Globe icon, Click "connect", Click "OK", Click "Finish".)

IF you are having problems with the updating, get the manual updates here; http://download.lava...public/defs.zip

2. Set up the Configurations as follows:
  • Click the Gear wheel at the top of the Ad-Aware window
  • Click General > Safety & Settings: Check (Green) all three.
  • Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
3. Click on "Proceed"

Then exit Ad-aware.. We'll run it later.

Download CleanUp!

Run the CleanUp! installer and get the program ready to be used but don't run it yet.

Next, please reboot your computer in Safe Mode by doing the following;

1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

===================================================
Run a scan with HiJackThis and check the following objects for removal;

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.ke/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: (no name) - {D9287F8A-BF57-45EE-8D9B-9DA7B6CAA342} - C:\WINDOWS\system32\plhj.dll (file missing)
O18 - Filter: text/html - {E03B01FB-1370-45F4-BDD9-67457EEA84ED} - C:\WINDOWS\system32\plhj.dll
O18 - Filter: text/plain - {E03B01FB-1370-45F4-BDD9-67457EEA84ED} - C:\WINDOWS\system32\plhj.dll
O21 - SSODL: Internet Update - {D2624EE3-C990-1AC1-46ED-9B050CC37E04} - \efbp32.dll (file missing)


Close any other open windows and/or open browsers, making sure that only HiJackThis is running. Make sure that the above mentioned objects are all checked, then hit "Fix Checked".
===================================================

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Launch Ad-aware:

1. Click on "Scan Now"
2. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
3. Select "Search for low-risk threats"
4. Run the scanner using the Full Scan (Perform full system scan) mode.
5. When the scan has completed, select Next.
6. In the Scanning Results window, select the "Scan Summary" tab.
7. Check the box next to every "target family" for removal.
8. Click "Next", Click "OK".

Exit Ad-aware..

Run Ewido:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • Clean anything it finds.
  • When the scan is finished, click the Save report button at the bottom of the screen.
  • Save the report to your desktop
Close Ewido

Using Windows Explorer, locate the following file and delete if present:

C:\WINDOWS\system32\plhj.dll

Then go to C:\Windows and do a search for file:

efbp32.dll

If you didn't find it, go to C:\Windows\System32\ and do a search for the same file.. Delete if present.

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp
  • Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
  • When CleanUp starts go to the Options button (right side of CleanUp screen)
  • Move the arrow down to "Custom CleanUp!"
  • Now place a checkmark next to the following (Make sure nothing else is checked!):
    • Delete Cookies
      This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
    • Empty Recycle Bins
    • Delete Prefetch files
    • Cleanup! All Users
  • Click OK
  • Then click on the CleanUp button. This will take a short while, let it do its thing.
  • When asked to reboot system select No
  • Close CleanUp
Reboot into normal mode and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked!
Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.

Let me know how's it running now.

- Rawe :tazz:
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#3
musmikam

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Hi

I am running the process I will let you guys know what cut after am finished
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#4
Rawe

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Sure. :tazz:
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#5
Rawe

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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