Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Cannot Remove Virus [CLOSED]


  • This topic is locked This topic is locked

#1
kwdnow

kwdnow

    New Member

  • Member
  • Pip
  • 2 posts
Hello!

I have attempted to get through your initial process to remove adware, spyware, viruses, etc. from one of our computers. However, I keep getting memory errors, I can't connect to the internet without 50 IE windows coming up and the computer shutting down, and there are viruses that won't be removed (edmond.exe., test3a.dll, BTGrab.dll, Adware.VX2.103).

I don't know why this is, but I am wondering if I can completely wipe out the OS and clear the viruses that way?

This is a system that was used by one of our volunteers for our nonprofit organization. It has no data that needs to be saved. So, a complete reinstall might be much easier.

Will this work?

If so, how do I do this so I am sure that the previous system, complete with viruses, is wiped clean?

Thanks!
-Keith
  • 0

Advertisements


#2
didom

didom

    Member 1K

  • Member
  • PipPipPipPip
  • 1,919 posts
Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

Bleeping Computer offers a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers, Malware, & Spyware

-------------------------------------------------

Run Panda's online virus scan and perform a full system scan: Panda ActiveScan

Save the scan log and post it along with a new HijackThis Log in your next reply.
  • 0

#3
kwdnow

kwdnow

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
Logfile of HijackThis v1.99.1
Scan saved at 10:09:25 AM, on 9/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54GS.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InfoMyCa.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\America Online 9.0\waol.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Common Files\Aol\aoltpspd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\system32\ubjyly.exe
C:\WINDOWS\system32\wuauclt.exe
C:\DOCUME~1\AdvoCare\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://neword.com?s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.leracampaign.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://neword.com?s
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PicShow Class - {4487598C-2EC7-43A2-870E-6D8D720FDD9F} - C:\WINDOWS\system32\pkshoxxp.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: yyyy - {573E8D87-26A8-4FC3-8C89-2792E39F22C8} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: cnt Class - {E10959A2-8862-4582-973A-05BDAF4E0FE9} - C:\WINDOWS\System32\ctcnt1.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [Desksite CMA] C:\Program Files\desksite\bin\cma.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [ImInstaller_IncrediMail] C:\DOCUME~1\Owner\LOCALS~1\Temp\ImInstaller\IncrediMail\incredimail_install.exe -startup -product IncrediMail
O4 - HKLM\..\Run: [Visual Element Fx] C:\DOCUME~1\Owner\LOCALS~1\Temp\18.exe
O4 - HKLM\..\Run: [7smU3te] s3gsockx.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [WUSB54GS] C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InvokeSvc3.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: Yahoo! Checkers - http://download.game...nts/y/kt3_x.cab
O16 - DPF: Yahoo! Go Fish - http://download.game...nts/y/zt3_x.cab
O16 - DPF: Yahoo! Klondike Solitaire - http://yog55.games.s...og/y/ks11_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/potd_x.cab
O16 - DPF: Yahoo! Spades - http://download.game...nts/y/st2_x.cab
O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://leg3.state.va.us/qp2.cab
O16 - DPF: {36C66BBD-E667-4DAD-9682-58050E7C9FDC} (CDKey Class) - http://www.cdkeybonu...key/ITCDKey.cab
O16 - DPF: {4B55FE21-325E-48D5-9B39-9B430D639EE8} (ScanFile.FileScan) - http://www.contentpu...om/ScanFile.CAB
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.c...lient/setup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8E71371-F7F7-11D2-A2CE-0060B0FB9D0D} (CDToolCtrl Class) - http://free.aol.com/...5/aolcdt175.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...430/mcfscan.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.c...bio5_3_16_0.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by16fd.bay16....ex/HMAtchmt.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{ABAE8F15-6E5A-4B47-9607-F95A66FEE692}: NameServer = 148.78.255.200,148.78.255.201
O17 - HKLM\System\CCS\Services\Tcpip\..\{E38DFE88-C10C-43CF-9226-2E4ED497EF6C}: NameServer = 205.188.146.145
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\windows\SvcProc.exe
O23 - Service: WUSB54GSSVC - Unknown owner - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe" "WUSB54GS.exe (file missing)
  • 0

#4
didom

didom

    Member 1K

  • Member
  • PipPipPipPip
  • 1,919 posts
Please read completely through the instructions below and download the files from the links provided. You may want to save or print out these instructions for easier reference.

First, download ewido security suite.

Next, download Lavasoft's Ad-Aware and the VX2 Cleaner Plug-in. Install Ad-Aware using the default options, then install vx2cleaner_inst.exe, taking all the defaults there as well.

Run Ad-Aware, update to the latest definitions, then click on Add-ons in the lefthand column. Select VX2 Cleaner V2.0 and click Run Tool. Click "OK", then, if something is found, click "Clean" as in the directions given. Click "Close", and exit Ad-Aware.

Reboot your PC and run Ad-Aware again. This time, click on the Start button in Ad-Aware, select "Perform smart system scan" and click Next. Once the scan finishes, click "Next" again. Select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Click "Next" one more time, then "OK" to confirm the removal.

You will be prompted to set Ad-Aware to run on reboot, click "OK". Exit Ad-Aware and restart your PC once again.

When Ad-Aware starts up, click on "Start", then "Next". Follow the steps above if anything is found, or click "Finish", then exit Ad-Aware.

For a final cleanup, please install and run Ewido.
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • From the main ewido screen, click on update in the left menu, then click the Start update button.
  • After the update finishes (the status bar at the bottom will display "Update successful")
  • Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.
  • If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.
  • When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.
Please finish up by rebooting your system once more, and posting a new HijackThis log and the log from the Ewido scan.
  • 0

#5
didom

didom

    Member 1K

  • Member
  • PipPipPipPip
  • 1,919 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP