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No Sound and printer problem?


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#16
HeadHurts

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I didn't reboot my computer or anything but I just logged on to AOL and sound came booming out. However, nothing happens when I press on the volume + or - keys. Nothing happens when I press mute either. It's one volume only--loud! And still my yellow volume lines don't display.

The keyboard is definitely not controlling my sound.
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#17
dsenette

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it may be a keyboard driver. ...do you have a little speaker in control panel?
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#18
HeadHurts

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Right you are! Someone walked by when I was typing my last message and said to check my start up menu. The keyboard manager was disabled. (probably from all the testing we did last week my system) Once it was enabled and the system rebooted, the volume could be controlled from the keyboard again. Love those yellow lines!

One down...what about the printer problem I mentioned? Should I go to the malware forum for that?

Thanks again for all your help.
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#19
dsenette

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the printer problem would be esiest to manage with the cd from the printer.....see if you can download the drivers and or software package from the manufacturer's website
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#20
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I've been to the HP web site and haven't found what I need yet. They have on-line live help, so I will e-mail them first for help. If it's OK, I would like to leave this topic open for now and update it once I have additional information to post.

Or if I need more help. Is that OK?
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#21
dsenette

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cool with me
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#22
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Hello,

I wanted to get back to you with an update. I have contacted the HP web site and worked on trying to solve my printer problem. I downloaded all the current driver for my 940C HP Printer and according to all the diagnostics, everything is connected and running as it should.

When I get into IE and print anything, (wether it's from the browser print option or a "pinter friendly" icon, the document prints fine, but IE frezzes and and I can't surf the net or print anything else unless I reboot my sysyem. I don't think it is a printer problem, but not sure what else to check. Unless i'm trying to print, IE seems to be working fine for me--it always freezes after I print.

Do you have any other suggestions?

Thanks for your help!
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