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Boot Device Error in Windows 2000


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#1
hlb163

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First of all, thank you very much for your help. :tazz: Secondly, I'm posting this on behalf of my parents who are too shy to do it themselves. So I apologize in advance for the slow response time and such.

My parents have a second hand, IBM Think Pad. We think it was originally purchased around 2000-2003, my parents have had it for 2 years. It has an Intel Pentium 3 processor and Windows 2000 with all the updates available from the web. For the first year they had the lap top it wasn't used that much, then a month ago we loaded SBC DSL onto it, and added an ethernet card into the side port. *I don't have details on that but I can get them if need be*

After loading SBC on it they also loaded Spyblaster, Spywareguard, MVPS Hosts File, Google Toolbar and AVG. After running scans with those it said the system was free of viruses/spyware. They also uninstalled Norton Antivirus.

The computer was running fine for the past month until Monday when while trying to boot up they received this error message on a blue screen:

STOP 0x0000007B Inaccessible Boot Device

Now they cannot get past that screen/message, even in safe mode.

They have unplugged the SBC modem as well as the ethernet card and they still get the same error message. I used the computer on Sunday and it was working fine. And nothing new has been downloaded onto it since they got the spyware/virus programs at the beginning of the month.

We're completely clueless so any help anyone can give would be greatly appreciated! Thanks again!
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#2
darth_ash

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First check put the solutions in our BSoD post:
http://www.geekstogo...des-t43519.html


If that does'nt work follow the steps below:
  • In your BIOS set CD-ROM has 1st Boot Device.
  • Insert XP Setup CD, to boot from CD.
  • After the intial loading of drivers is over, on the Welcome to Setup Screen with 3 options; Press R key, to "Repair XP installtion using Recovery Console".
  • On the next screen you will be asked to choose your Windows installtion, choose the one that is causing the problem by typing the number beside it.
  • Now you will be prompted for the password of Administrator, enter it; If password is blank, just press <enter>.
  • First we will check for any errors on the Hard-disk.
    Type: chkdsk /r /f
    Press <enter>.
  • Next, type: fixboot
    Press <enter>.
  • Reboot and try if Windows loads normally.

I would also suggest you download UltimateBootCD, and run run some HDD diagnostic tools and some Virus scans (to check for boot sector viruses)

Edited by darth_ash, 01 September 2005 - 01:40 AM.

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#3
hlb163

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Thank you for your reply! I'm sorry for the confusion, I know my information says I have Windows XP *which I do* but I'm posting for my parents who have Windows 2000. Thanks for the link to the other topic. I'll have them try those and see if they work.
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#4
dsenette

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just as an off hand chance, does the laptop have a floppy drive? if so does it have a disk in it? any cd's in the drive? any usb devices attatched
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#5
hlb163

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Thanks for all the replies! Sorry I am taking so long to post a follow-up. I gave the information to my parents and one way or another they fixed it, for now anyway. Thanks again for all your help!!
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