It would be greatly appreciated if someone could help me with what I think is the hclean.exe problem. Every time I open IE, I get the Nortons pop-up saying that the Trojan hclean.exe exists, but it can not be removed. It then creates pop-ups to various sites.
Below is a copy of my Hijack This log, and would greatly appreciate your help:
Logfile of HijackThis v1.99.1
Scan saved at 7:26:33 PM, on 1/09/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
C:\WINDOWS\essspk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Copernic Summarizer\CSAgent.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP4LAK.EXE
C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\System32\CAP4RSK.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAP4SWK.EXE
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\WISPTIS.EXE
C:\WINDOWS\explorer.exe
C:\Software Programs\Hi-Jack This\HijackThis.exe
C:\WINDOWS\System32\ctpdesrv.exe
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\AppPatch\vgamp3.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [EssSpkPhone] essspk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [vxdman] powerdll.exe
O4 - HKLM\..\Run: [bnui] NukeSpan.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [TrackerNotificationExtensions.exe] "C:\Program Files\Copernic Tracker\TrackerNotificationExtensions.exe" /loadunread /c
O4 - HKCU\..\Run: [CopernicSummarizerWatchdog] "C:\Program Files\Copernic Summarizer\CSAgent.exe" /thisismandatory
O4 - HKCU\..\Run: [jopplerg] prcmon.exe
O4 - HKCU\..\Run: [trycrt] forces_elite.exe
O4 - HKCU\..\Run: [control64] cmon14.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Canon LBP3200 Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP4LAK.EXE
O4 - Global Startup: gwum.lnk = C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Add Feed to Tristana Reader - res://C:\Program Files\Tristana Reader\Reader.exe/AddContent.js
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Summarize Using Copernic Summarizer - C:\Program Files\Copernic Summarizer\Web\SummarizePage.htm
O8 - Extra context menu item: Track Target Using Copernic Tracker - C:\Program Files\Copernic Tracker\Web\TrackTargetExt.htm
O8 - Extra context menu item: Track Using Copernic Tracker - C:\Program Files\Copernic Tracker\Web\TrackCurrentExt.htm
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Track Page - {0CFE98C9-A0F8-4E6E-94D7-C8F9157B0A43} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O9 - Extra button: Summarize - {0F2D17A0-E7DF-4847-995B-6F3ABF5BF187} - C:\PROGRA~1\COPERN~2\COPERN~1.DLL
O9 - Extra button: (no name) - {12200C1F-1E6B-4F57-8222-2811B123688C} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O9 - Extra 'Tools' menuitem: Track Page Using Copernic Tracker - {12200C1F-1E6B-4F57-8222-2811B123688C} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O9 - Extra button: LiveSummarizer - {6170AB22-F1E5-4D4F-8F6C-826C73838581} - C:\Program Files\Copernic Summarizer\CopernicSummarizerApp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B533C4C2-3FE2-4728-8661-AC93DF5D35A2} - C:\PROGRA~1\COPERN~2\COPERN~1.DLL
O9 - Extra 'Tools' menuitem: Summarize Using Copernic Summarizer - {B533C4C2-3FE2-4728-8661-AC93DF5D35A2} - C:\PROGRA~1\COPERN~2\COPERN~1.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O18 - Protocol: copernictracker - {BACF7D7D-DEB2-4B11-8C6D-1693DC2555B8} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O20 - Winlogon Notify: vgamp3 - C:\WINDOWS\AppPatch\vgamp3.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe