Dell 4100 running Windows ME. Dial up service MSN.COM. Problem started last week of August 2005. MSN Explorer crashes within 4 seconds of clicking Email Tab on MSN Explorer. MSN Explorer runs fine searching the internet. Message says that "An internal error has occurred and MSN Explorer must quit now." This happens every time when entering Email rendering it useless. Tried to bypass this by using IE to access Email through MSN website, and same thing happens, though not as frequently. Norton Anti-Virus is run regularly (with auto update activated) and Zone Alarm is enabled. Please note: This is my parents' machine. As dedicated Mac user I will need very detailed instructions. I have tried shut down, pull plug and wait 30 seconds, emptying IE cookies and history. Don't understand relationship between IE and MSN Exp, if any. Can't find MSN Exp. files. Have run Norton Anti-Virus. I have been unable to find manuals, disks, etc, though they are probably somewhere. I assume MSN Explorer came with original software package. Parents resistant to learning anything new, so I want to try to fix MSN explorer for them rather than download another browser.
Thanks in advance.