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Running out of patience [CLOSED]


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#1
pierson

pierson

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I have been trying to update my computer following the steps you have provided on your site but cannot get broswer to clear up. I have gotten as far as the second step but my computer won't let me install the personal malware version. When I click on IE, I get the anetwork.com etc information and immediately get the error message and Send or Don't Send popup. I don't know what else to do. I have done the winfixer for XP to no avail. I also have tried to install IE SP2 but was unsuccessfully and I thought I created even more of a problem. HELP PLEASE.
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#2
Guse

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Hello, pierson, my name is Guse and I'll be helping you on this one.

First things first, I need you to give me a log from HijackThis. You can download that here

Run the installer, then find and run the program. Save a log, copy the log to the clipboard and paste it in a reply to this thread.

If you cant get there from the infected computer, but have access to another, HijackThis is small enough to be transferred on a floppy drive. Just make sure that you DON'T ATTEMPT to run the program from the floppy.

Good luck
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#3
pierson

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Logfile of HijackThis v1.99.1
Scan saved at 10:35:57 PM, on 9/2/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\S2VjaWEgRWFzdGVy\command.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\tsentgx.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\syqnac.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\RUNDLL32.exe
C:\WINDOWS\System32\wintask.exe
C:\WINDOWS\System32\intel32.exe
C:\WINDOWS\System32\ruuditl\vycnsrm.exe
C:\WINDOWS\System32\toafsks\lpmtf.exe
C:\WINDOWS\System32\punty\wtybd.exe
C:\WINDOWS\etb\pokapoka63.exe
C:\WINDOWS\etb\pokapoka62.exe
C:\WINDOWS\System32\Vsnujc.exe
C:\WINDOWS\system\cipic.exe
C:\WINDOWS\system\cdnrq.exe
C:\Program Files\winCMAPP\wincmapp.exe
C:\Program Files\atto\upst.exe
C:\WINDOWS\System32\??rvices.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\PROGRA~1\SOFTWA~1\soproc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\Documents and Settings\Kecia Easter\Desktop\HijackThis.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\drwtsn32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.clicktoma...rch.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.anetwork.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AUNPS2] RUNDLL32 AUNPS2.DLL,_Run@16
O4 - HKLM\..\Run: [WinTask driver] C:\WINDOWS\System32\wintask.exe
O4 - HKLM\..\Run: [cfgmgr52] RunDLL32.EXE C:\WINDOWS\cfgmgr52.dll,DllRun
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Olympic] C:\Documents and Settings\DALTON\Application Data\sgrunt\IE4321.exe
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [intel32.exe] C:\WINDOWS\System32\intel32.exe
O4 - HKLM\..\Run: [czkuzcw] C:\WINDOWS\czkuzcw.EXE
O4 - HKLM\..\Run: [C:\WINDOWS\VCMnet11.exe] C:\WINDOWS\VCMnet11.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [vycnsrm] C:\WINDOWS\System32\ruuditl\vycnsrm.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [lpmtf] C:\WINDOWS\System32\toafsks\lpmtf.exe
O4 - HKLM\..\Run: [wtybd] C:\WINDOWS\System32\punty\wtybd.exe
O4 - HKLM\..\Run: [System service63] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [System service62] C:\WINDOWS\etb\pokapoka62.exe
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\ddpddg.exe reg_run
O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\Naswis.exe
O4 - HKLM\..\Run: [secure] C:\WINDOWS\System32\Vsnujc.exe
O4 - HKLM\..\Run: [glyffv] C:\WINDOWS\System32\syqnac.exe r
O4 - HKLM\..\Run: [_pnd_Panda Antivirus] C:\WINDOWS\System32\_pnd_Lf6Wq.exe -svc
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [SOProc_RegSoAlertWxSzNn] rundll32 shell32.dll,ShellExec_RunDLL C:\PROGRA~1\SOFTWA~1\soproc.exe -pack RegSoAlertWxSzNn
O4 - HKCU\..\Run: [wincmap] "C:\Program Files\winCMAPP\wincmapp.exe"
O4 - HKCU\..\Run: [intpis] C:\WINDOWS\System32\intpis.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [Uuan] C:\Program Files\atto\upst.exe
O4 - HKCU\..\Run: [Dup] C:\WINDOWS\System32\??rvices.exe
O4 - HKCU\..\RunOnce: [intpis] C:\WINDOWS\System32\intpis.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: GStartup.lnk = C:\Documents and Settings\Kecia Easter\Local Settings\Temp\temp.fr25FF\GMT.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {9E248641-0E24-4DDB-9A1F-705087832AD6} - C:\WINDOWS\System32\wuauclt.dll
O9 - Extra 'Tools' menuitem: Java - {9E248641-0E24-4DDB-9A1F-705087832AD6} - C:\WINDOWS\System32\wuauclt.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted Zone: www.archiviosex.net
O15 - Trusted Zone: www.redfunny.com
O15 - Trusted Zone: www.skymasters.biz
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: {0878B424-1F95-4E26-B5AB-F0D349D89650} - http://download.barg...MARKETING32.cab
O16 - DPF: {15589FA1-C456-11CE-BF01-000000000000} - http://www.errornuke...erInstaller.exe
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://www.qoolaid.c...2/installer.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124150231093
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1125683226718
O16 - DPF: {972BB342-14A7-4660-83C1-51DDBEE171DB} - http://www.pacimedia...ll/pcs_0016.exe
O20 - AppInit_DLLs: repairs.dll
O20 - Winlogon Notify: ModuleUsage - C:\WINDOWS\system32\CZDetres.dll
O21 - SSODL: DCOM Server - {2c1cd3d7-86ac-4068-93bc-a02304bb8c34} - C:\WINDOWS\System32\msdcom32.dll
O21 - SSODL: ENrfqb - {347B2918-9ED1-83B2-EF69-E5B063D3975E} - C:\WINDOWS\System32\gb.dll (file missing)
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\S2VjaWEgRWFzdGVy\command.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: Windows Overlay Components - Unknown owner - C:\WINDOWS\tsentgx.exe
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#4
Guse

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Quick question, then I'll get started on your fix.

Can you zip the following file and send it to me?

C:\WINDOWS\System32\intpis.exe

Send it to g2g_guse [at] comcast [dot] net.

Thanks...
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#5
Guse

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Wow... where do we start? Let's get rid of one of your major infections real quick, then we'll continue on from there.

Important: don't begin this fix until you email me that file, please.


Please download ewido security suite it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
  • Exit ewido. DO NOT scan yet.
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Download CleanUp
Install the program, dont run it yet, we will later.

Please download this file: Nailfix Utility
Save it to your desktop.
DO NOT run it yet.

Download dsrfix.zip
Save it to your desktop.
  • Unzip dsrfix.zip and extract it to your desktop.
  • This will create a new folder on your desktop named dsrfix.
  • Do Not open that folder yet.
Please download APT and unzip the contents to a new folder on your desktop.
  • Open the folder you just created and click on apt.exe and search in the window for C:\WINDOWS\System32\syqnac.exe.
  • Open your C:\Windows\system32 folder and search for syqnac.exe.
    Don't delete it yet, just leave the system32 folder open so you can see the bad file.
  • In APT again, Select C:\WINDOWS\System32\syqnac.exe and Click Kill3
  • Then immediately delete syqnac.exe from your system32 folder.
Close APT.

To reboot into SafeMode with Windows XP, you can follow these steps from Microsoft:

Next, please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, start tapping press F8 key.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Now open ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Now scan with HJT and place a checkmark next to each of the following items:
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.clicktoma...rch.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.anetwork.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O16 - DPF: {0878B424-1F95-4E26-B5AB-F0D349D89650} - http://download.barg...MARKETING32.cab
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://www.qoolaid.c...2/installer.exe
O16 - DPF: {972BB342-14A7-4660-83C1-51DDBEE171DB} - http://www.pacimedia...ll/pcs_0016.exe

Close all open windows except for HJT, then click the Fix Checked button. Close HJT.

Now open the folder dsrfix on your desktop.
  • Double-Click on dsrfix.bat
  • A window will pop up briefly then close, this is normal.
Enable show hidden files and folders:

* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK

Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp
  • Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
  • When CleanUp starts go to the Options button (right side of CleanUp screen)
  • Move the arrow down to "Custom CleanUp!"
  • Now place a checkmark next to the following (Make sure nothing else is checked!):
    • Delete Cookies
      This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
    • Empty Recycle Bins
    • Delete Prefetch files
    • Cleanup! All Users
  • Click OK
  • Then click on the CleanUp button. This will take a short while, let it do its thing.
  • When asked to reboot system select No
  • Close CleanUp
Finally, restart your computer back into Normal Mode and please post a new HJT log, as well as the ewido report log from the Ewido scan by using Add Reply
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#6
Guse

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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