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HELP! PCGuard [CLOSED]


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#1
missa921

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I am in the middle of doing the cleanup for PCGuard, as instructed by your web site. I downloaded Ewido and performed the scan. Is says there are 7266 infected files in my comp. It prompts me on ever one saying " The file C:/Upload/ect.... this file cannot be removed because it is inbedded in the archive C:/Upload/ect.... do you want to remove the whole archive? Should I? When i started i did b/c it was 4am & I was frustraded. I just wanted it all off my computer. I got through 491 of them saying "yes", but after a good nights sleep I don't know it that was the best choice. It prompted me for every single one of them. Please help.

Thanks,
Missa
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#2
Daemon

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Open ewido:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin (do not open any folders or open the windows control panel while the scan is in progress).
  • While the scan is in progress you will be prompted to clean files, click OK
  • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop.
Now close ewido security suite.

Scan with HJT and post a log here together with the ewido log so that any remnants can be removed manually.
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#3
missa921

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i've done all of that, after it finished the scan it started prompting me, that's my problem
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#4
missa921

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I could never get to the point to save the report b/c i would have had to answer over 7266 questions
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#5
Daemon

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Do this then you won't have to:

When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.


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#6
missa921

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I did when it was doing the initial scan, but after the scan was @ 100% is when these questions started poping up, and there is no box to check, simply a ye or no.
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#7
Daemon

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Hmm.. sounds like you have a lot of infected zip/cab files if that's the case.

Get clicking to remove the archives - you will only have to do it this time.
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#8
missa921

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Thank you very much for your help. I just reopened ewido and i'm doing the scan. it has found and infected opject, but my only choice now is to either remove or none. Should I choose remove and click perform action with all infections? Will I remove anything important?
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#9
Daemon

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remove and click perform action with all infections - you will be OK
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#10
missa921

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Thank you so much for your help. I'm on my way to work, so I won't post for a while. I do plan on donating for the help I recieved, and I will tell all my friends about this site. Again, thank you very much. I will post later tonight to let you know how it's going.

Thanks,
Missa
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#11
Daemon

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OK let me know. I will want a HijackThis log when this is complete.
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#12
missa921

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This is taking forever, It will be a while b4 I can post a Hijack This log.
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#13
Daemon

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No problem - just post back when you are ready.
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#14
Daemon

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Due to inactivity this topic will be closed.

If you need this topic reopened, please email the moderating team - be sure to include the address of the thread and the name you posted under.
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