Run programs from safe mode whenever possible:
Norton full virus scan, trial version
Zone alarm currently running full (trial) version and it's blocking most popups
CWshredder
Adaware SE personal edition w/VX2 tool (free)
Spybot
sfc (I think that's what it's called, windows util, to replace damaged system files)
disk cleanup to get rid of temp internet files and recycle bin stuff
trendmicro scan
bitdefender scan
zone alarm's online pest control scan
Some things I've noticed: My adaware scan shows some VX2 stuff, but when I try to quarantine everything, it hangs on the delete screen. If I try and run the VX2 tool, it says "system clean."
There is a file called rundll32.exe that tries to access the internet at startup. Zone alarm warns me and I deny it. I never used to see rundll32.exe when I would hit ctrl+alt+dlt to look at what's running.
It seems I can clear up a bunch of crap if I run the cleaning programs from safe mode, but eventually it comes back.
PLEASE HELP! I'm going crazy! I would really appreciate any ideas you have. You can assume I know a little bit about computers in your response but I'm definitely not good at fixing this sort of stuff. I posted my hijackthis log below. I did run this several times and delete some stuff, but I didn't know what I was doing (I only deleted stuff I knew to be bogus spy-ware type junk).
Logfile of HijackThis v1.97.7
Scan saved at 12:19:29 PM, on 12/14/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\MY DOCUMENTS\HIJACKTHIS\HIJACKTHIS.EXE
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Program Files\Netscape\Users\marcyandmatt\prefs.js)
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 ieautosearch
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [SpyHunter] C:\PROGRAM FILES\ENIGMA SOFTWARE GROUP\SPYHUNTER\SPYHUNTER.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab