My computer has been infected and I cannot seem to clean it. I have run Ad-Aware and Spybot and get messages that the CoolWWWSearch and Blue Error Nuke viruses are present.
Sometimes, when I run Spybot, it shows no infection but then I run under my wife's login and it appears there.
I have run all the steps that you recommend but I am still having problems (i.e. infection is still there).
I am at my wits end and one step away from chuking it all in and just reformatting my hard disk!!!
Please Help...
Hijack log and ewido logs attached below...
Hijack Log:
Logfile of HijackThis v1.99.1
Scan saved at 09:48:37, on 03/09/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\tp4mon.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Documents and Settings\Peter\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Class - {B5371151-6D20-97AF-3431-B569B2AA2E2A} - C:\WINDOWS\netav32.dll (file missing)
O2 - BHO: Class - {E0AB80CE-D9B6-AA3C-04B0-CAB826F2291F} - C:\WINDOWS\d3xi32.dll (file missing)
O2 - BHO: Class - {FF5E4D7B-991C-539A-207F-EE7416539411} - C:\WINDOWS\javacm.dll (file missing)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Sp2 Personal Firewall] sp2firewall.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Start Page] C:\WINDOWS\system32\svcnt32.exe home
O4 - HKLM\..\Run: [Microsoft Telecoms Center] telcoms.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\RunServices: [Sp2 Personal Firewall] sp2firewall.exe
O4 - HKLM\..\RunServices: [Microsoft Telecoms Center] telcoms.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Sp2 Personal Firewall] sp2firewall.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z....iTunesSetup.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1125523656020
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.co...._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish....ishUKUpload.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
ewido Log:
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------
+ Created on: 23:52:57, 02/09/2005
+ Report-Checksum: 1DA31D8A
+ Scan result:
HKLM\SOFTWARE\Classes\CLSID\{735DDAC7-F8F1-47DD-D87A-6AF0100B6A48} -> Spyware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SE -> Spyware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SW -> Spyware.CoolWebSearch : Cleaned with backup
[1456] C:\WINDOWS\System32\birdihuy32.dll -> TrojanProxy.Small.ct : Error during cleaning
C:\WINDOWS\addxn.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\apppw32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\apptl32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\bootstat.dat:ielbd -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\cdplayer.ini:jhptx -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\clock.avi:yxkgc -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\cmsetacl.log:iifvd -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\Coffee Bean.bmp:pbryam -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\crqk32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\d3pc32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\d3xi32.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\d3ys32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\desktop.ini:icjlux -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\DtcInstall.log:lywhi -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\EventSystem.log:csxzrg -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\FaxSetup.log:adurwz -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\FeatherTexture.bmp:usheuq -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\iegl32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\ipqs.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\ipzx.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\javacm.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\javafb32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\javane32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\KB833987.log:hqtttk -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\KB835732.log:ytcet -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\KB842773.log:bmpmc -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\KB887822.log:fyowlp -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\KB896426.log:lzuexv -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\KB898461.log:dznjry -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\mfclo32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\mfcqj.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\mfcyp.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\msmqinst.log:mnsxy -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\msmqinst.log:zgikan -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\msxx32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\netav32.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\netce32.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\netvg32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\ntbtlog.txt:nurbgc -> Spyware.SearchPage : Cleaned with backup
C:\WINDOWS\ntdtcsetup.log:gutdel -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\ntdtcsetup.log:mnogj -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\ntii.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\ntqg32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\ocmsn.log:kzbpuy -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\ODBC.INI:zumiyw -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\Prairie Wind.bmp:xozrx -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\Q329115.log:gfjce -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\REGLOCS.OLD:fylrtg -> Spyware.SearchPage : Cleaned with backup
C:\WINDOWS\REGLOCS.OLD:qziut -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\regopt.log:evhec -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\SchedLgU.Txt:mfufyp -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\SchedLgU.Txt:mheoo -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\SchedLgU.Txt:mtndtm -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\sdkhi.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\setupapi.log:vakjuf -> Spyware.SearchPage : Cleaned with backup
C:\WINDOWS\Sti_Trace.log:bedrsh -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\system.ini:wdhdg -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\system32:diaa.dll -> TrojanDownloader.Small.azk : Cleaned with backup
C:\WINDOWS\system32\addka32.exe -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\system32\atlvk.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\system32\d3gn32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\iegd32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\iezq.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\ipdy.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\ipea32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\javagh32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\javanm32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\javaxl.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\mfctn.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\msez.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\neteo32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\netvy32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\netxc.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\ntgv.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\oleext.dll -> Trojan.Small.ev : Cleaned with backup
C:\WINDOWS\system32\sdkcz.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\sdkhu32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\sysaw32.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\sysdj32.dll -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\system32\sysly.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\winox.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\system32\__delete_on_reboot__birdihuy32.dll -> TrojanProxy.Small.ct : Cleaned with backup
C:\WINDOWS\tefview.ini:ufwxms -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\vb.ini:ofvkk -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\Windows Update.log:bnynu -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\Windows Update.log:ygycgs -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\winmc.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\winnt256.bmp:rzribc -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\_default.pif:blumb -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:bysqfc -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\_default.pif:ccedj -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:cywqn -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:dgafcu -> Spyware.SearchPage : Cleaned with backup
C:\WINDOWS\_default.pif:dkewi -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:egkba -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:fdvfm -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:gbywm -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:hobji -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:jccoi -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:nlhge -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:oabee -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:olsga -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:ppscp -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:qjjuf -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:qnvqx -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:rwtfq -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:spmte -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:tehje -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:ubcjo -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:ujkuq -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:uydvhf -> TrojanDownloader.Agent.bq : Cleaned with backup
C:\WINDOWS\_default.pif:wwqqfw -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\_default.pif:ynmja -> TrojanDownloader.Agent.bc : Cleaned with backup
C:\WINDOWS\_default.pif:zcmoa -> TrojanDownloader.Agent.bq : Cleaned with backup
::Report End