[duytu]

Hi everybody!

My PC is using WinXP SP2 and regularly updated. About 1 month ago I installed Microsoft Reader 2.11, which after 6~8 time using, failed to open and popped up the message,"The Application failed to initialize properly (0xc0000005). ..." although I had (1) duly activated it; (2) uninstalled/ended suspected 3rd party programme (including Norton Antivirus); (3) even installed WinXP SP2 anew after all else failed. The problem was always there; in the case of new WinXP installation, MS Reader opened for a few times then failed as above.

I found out that:

If I started WinXP in Safemode, then Microsoft Reader could open.
If I started WinXP in NormalMode, then ended explorer.exe from Task Bar Manager, then it could open, too. If I ran explorer.exe again after MSReader was ALREADY opened, then it continued to function.

I tried some other e-book readers, such as palmReader, Ice book, etc. which operated faultlessly, unlike Microsoft Reader!

Please kind help since I like the application (MS Reader) and want to use it very much.

Thank you in advance

Duytu

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because it loads in safe mode, I woudl assume you are having some sort of screen drawing issue with the video driver....did you install cleartype with this?

It may use some direct draw functions

I would

install newest video driver
update directx if it is not 9c already
install cleartype
http://www.microsoft...arTypeInfo.mspx

[gerryf]

because it loads in safe mode, I woudl assume you are having some sort of screen drawing issue with the video driver....did you install cleartype with this?

It may use some direct draw functions

I would

install newest video driver
update directx if it is not 9c already
install cleartype
http://www.microsoft...arTypeInfo.mspx

[duytu]

Dear gerryf
Thank you for your guide. I have followed your advice (turn on clear type from Display/Settings) and updated video driver (NVidia GeForce2 MX/MX 400) but the problem (MS Reader not open) persists.

When I check Event Viewer, I see the following information:
(quote)
Event ID 26
File Nme ntdll.dll
...
Details:
Product: Widows Operating System
Event ID 26
Source: Aplication Popup
Version: 5.2
Symbolic Name: Status Log Hard Error
Message: Application popup: %1 : %2

Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.
(unquote)
I am in a blind alley again! I don't know a bit of what it says in order to start. Can you check and give me some more advice? Thank you again.

P.S.: As I said in the last message, in WindowsXP NORMAL MODE and desktop settings of (1024x768, true color, 75MHz) Microsoft Reader will open, too, BUT FIRST, EXPLORER.EXE MUST BE ENDED.
And e-book files of *.lit format (Microsoft Reader) cannot be opened by double clicking on them (showing the 0xc0000005 error message); instead they must be dragged and dropped onto the opened Mircrosof Reader.

duytu

[duytu]

Hi Tony 1983

Thanks for your help. Sorry I forgot to say that I didn't use a Pocket/Palm and I downloaded the Microsoft Reader for Windows with the purpose of reading /making *.lit e-books on my computer.

duytu

[duytu]

Thanks, Tony.
Well, I upgraded with the latest Nvidia (7.7.7.2). No error/warning at all when I installed Microsoft Reader for Win. The weird thing is that I used it (opened it and read books with it) successfully for about 8 times before it suddenly popped up the error message on the next time I attempted to open it. In course of this I didn't install anything new nor change any settings. I just surf the web and see that several others also having the same problem unsolved. I have tried troubleshooting from Microsoft (nothing relevant) and tried to contact Microsoft Support Service. It refers me around and finally to a telephone No. in the States for pay-by-incident service, which is practically impossible with me as I am living in Vietnam.
Regards,

duytu