blue screen errors
Started by
Rebecca C
, Sep 03 2005 11:14 AM
#1
Posted 03 September 2005 - 11:14 AM
#2
Posted 04 September 2005 - 02:17 AM
1. When did this start?
2. Was anything recently installed / uninstalled?
3. What items does it normally list in startup?
2. Was anything recently installed / uninstalled?
3. What items does it normally list in startup?
#3
Posted 04 September 2005 - 09:51 AM
This happened about 6 weeks ago. Since then I have been using my computer with the selective startup option. I had not installed anything or uninstalled anything. Could not figure what had happened. I was going to run hijack this and send you the log, but if I enable everything in the startup tab I would have to restart and if I restart I will only get a blue screen over and over. There are numerous items in the startup. I tried to print it out from msconfig, but was unable to.
Thank You
Rebecca
Thank You
Rebecca
#4
Posted 04 September 2005 - 10:02 AM
If you've got Spybot S&D, Ad-Aware and a good AV, see if you can go to Safe Mode and run scans using all of them.
I'm working on a customer's computer now that I had to do some cleanup in Safe Mode first.
Optionally, you can go through MSCONFIG and re-enable everything one at a time until you find the culprit...
I'm working on a customer's computer now that I had to do some cleanup in Safe Mode first.
Optionally, you can go through MSCONFIG and re-enable everything one at a time until you find the culprit...
#5
Posted 04 September 2005 - 10:17 AM
No, I do not have Spybot S&D. I do have Ad-Aware SE and Norton 2005 Anti-Virus. I have been running them, but will do so again in safe mode.
I guess I will do just that. Enable everything one at a time. Problem is there are so many it will take quite a while, which is why I haven't done that yet.
Thanks.
I guess I will do just that. Enable everything one at a time. Problem is there are so many it will take quite a while, which is why I haven't done that yet.
Thanks.
#6
Posted 04 September 2005 - 10:26 AM
Run the scans in Safe Mode first, see if they find anything, and if they do, let tehm clean it up and try restarting normally.
#7
Posted 04 September 2005 - 01:59 PM
I ran Norton in Safe Mode, found no viruses. Ran Ad-Aware, found 9 objects and deleted them. Ran Spybot, found 61 problems and fixed. Then added a number of items in selective startup and rebooted, everything looks good. I ran Hijack This and have some RO and R1 files. Would you like to see the Hijack Log?
Thanks
Thanks
#8
Posted 04 September 2005 - 02:32 PM
Sorry, I'm not nearly qualified to take care of a log yet.
Post your HijackThis log in the Malware forums.
Be sure to Read this First.
After you've done everything there, post a new topic with your HjT log in the malware forum, and someone qualified will help you from there.
Post your HijackThis log in the Malware forums.
Be sure to Read this First.
After you've done everything there, post a new topic with your HjT log in the malware forum, and someone qualified will help you from there.
#9
Posted 05 September 2005 - 09:52 AM
OK, I'll do that.
Thank you for all your help.
Rebecca
Thank you for all your help.
Rebecca
#10
Posted 09 September 2005 - 10:39 AM
If noone gets back to you within 3 days, post here:
http://www.geekstogo...elp-t21590.html
With a link to your HjT Log in the malware forums
http://www.geekstogo...elp-t21590.html
With a link to your HjT Log in the malware forums
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