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blue screen errors


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#1
Rebecca C

Rebecca C

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My computer would not do anything but go back and forth to the blue screen. I reinstalled Windows, but everytime I would re-start or shut-down I would be back where I started. Finally I went into msconfig and in startup, I disable everything but Win Zip. The computer started working.
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#2
NullWolf

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1. When did this start?
2. Was anything recently installed / uninstalled?
3. What items does it normally list in startup?
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#3
Rebecca C

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This happened about 6 weeks ago. Since then I have been using my computer with the selective startup option. I had not installed anything or uninstalled anything. Could not figure what had happened. I was going to run hijack this and send you the log, but if I enable everything in the startup tab I would have to restart and if I restart I will only get a blue screen over and over. There are numerous items in the startup. I tried to print it out from msconfig, but was unable to.

Thank You
Rebecca
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#4
NullWolf

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If you've got Spybot S&D, Ad-Aware and a good AV, see if you can go to Safe Mode and run scans using all of them.

I'm working on a customer's computer now that I had to do some cleanup in Safe Mode first.

Optionally, you can go through MSCONFIG and re-enable everything one at a time until you find the culprit...
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#5
Rebecca C

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No, I do not have Spybot S&D. I do have Ad-Aware SE and Norton 2005 Anti-Virus. I have been running them, but will do so again in safe mode.

I guess I will do just that. Enable everything one at a time. Problem is there are so many it will take quite a while, which is why I haven't done that yet.

Thanks.
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#6
NullWolf

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Run the scans in Safe Mode first, see if they find anything, and if they do, let tehm clean it up and try restarting normally.
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#7
Rebecca C

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I ran Norton in Safe Mode, found no viruses. Ran Ad-Aware, found 9 objects and deleted them. Ran Spybot, found 61 problems and fixed. Then added a number of items in selective startup and rebooted, everything looks good. I ran Hijack This and have some RO and R1 files. Would you like to see the Hijack Log?

Thanks
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#8
NullWolf

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Sorry, I'm not nearly qualified to take care of a log yet. :tazz:
Post your HijackThis log in the Malware forums.
Be sure to Read this First.

After you've done everything there, post a new topic with your HjT log in the malware forum, and someone qualified will help you from there.
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#9
Rebecca C

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OK, I'll do that.

Thank you for all your help.

Rebecca
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#10
NullWolf

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If noone gets back to you within 3 days, post here:
http://www.geekstogo...elp-t21590.html

With a link to your HjT Log in the malware forums
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