[mrfreckles]

Somehow Microsoft Exchange Realtime Protection has taken over my Norton Anti Virus and even though I check the box that reads "I have an anti virus program that I'll monitor myself" AND even though I have unchecked the box to enable "microsoft exchange realtime protection" it will not go away and I cannot get Norton to operate. Please help, but be gentle, I am a novice at some extent.

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is this a corp. computer? what version of norton are you using?

[starjax]

is this a corp. computer? what version of norton are you using?

[mrfreckles]

Corporate Edition
ver: 8/31/2005 rev 16
program version: 8.00.9374

[starjax]

its not uncommon for it not to show in the system tray. I see that a lot at work where we use version 8.1.

go to start, then run and type in "services.msc" without the quotes.

scroll down to symantec antirvirus client. it should be "started" and be set to automatic.

..... does your systray have a little arrow to expand it? could be its set to not display unless its active (just thought of that).

thanks,
Starjax

[mrfreckles]

Thank you for your help starjak.

No, the icon is NOT hidden on the task bar.

I did as you suggested to do, symantec is listed as "started".

But what I don't understand is, when I open up symantec and click on "configure" Norton is not listed there, but "Microsoft exchange realtime protection" is!
I do not want Microsoft protection, my company is paying for me to have Norton.
By the way, I work out of the home, that is why I am trying to deal with this on my own.

I just need to be assured that Norton is functioning properly (of course norton's website is of NO help, whatsoever)

AND I cannot for the life of me, get rid of that microsoft protection.

[starjax]

have your tried uninstalling and reinstalling it?