[hullabaloo2]

I have something called hclean32.exe on my computer. Norton AV quarentines it, but it reinstalls itself on start up. please help me get rid of it and find what is reinstalling it.

Here's my hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 10:00:03 PM, on 9/4/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\00THotkey.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\System32\TFNF5.exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\bcmntray.exe
C:\Program Files\SuperLogix\Super Utilities\SuperUtil.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\SuperLogix\Super Utilities\SuperUtil.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\OdHost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\NICServ.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\WPC54Cfg.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Webroot\Desktop Firewall\WDFDataService.exe
C:\Program Files\Webroot\Desktop Firewall\FirewallNTService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\Documents and Settings\Wes\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshiba.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.google.com"); (C:\Documents and Settings\Wes\Application Data\Mozilla\Profiles\default\15quxyeg.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Wes\Application Data\Mozilla\Profiles\default\15quxyeg.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: FlpLauncher Class - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\Program Files\E-Book Systems\FlipAlbum 5 Suite Eval\fplaunch.dll
O2 - BHO: (no name) - {47F8E35C-73BB-2263-9AD8-03D20DA385EB} - C:\WINDOWS\System32\qrbclws.dll (file missing)
O2 - BHO: (no name) - {80DB0034-2A71-AA9E-5C1E-92A88A0382EC} - C:\WINDOWS\System32\EaZ2tc9h.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\bcmntray
O4 - HKCU\..\Run: [Super Utilities] C:\Program Files\SuperLogix\Super Utilities\SuperUtil.exe /min
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Wireless-G Notebook Adapter with SpeedBooster Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\Startup.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....204&clcid=0x409
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z....iTunesSetup.exe
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akama...ol/SymDlBrg.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DB6966C1-722B-4896-BD39-E24E21E8A23B}: NameServer = 69.50.176.158,85.255.112.8
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: KmEzPp - {80DB002E-2A71-AA84-A29A-81BC8A0382E9} - C:\WINDOWS\System32\ji.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NICSer_WPC54GS - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\NICServ.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Webroot Desktop Firewall Data Service (WebrootDesktopFirewallDataService) - Webroot Software, Inc. - C:\Program Files\Webroot\Desktop Firewall\WDFDataService.exe
O23 - Service: Webroot Desktop Firewall (WebrootFirewall) - Unknown owner - C:\Program Files\Webroot\Desktop Firewall\FirewallNTService.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Thank you.

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Hello Wes and welcome to Geeks to Go

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have quite a mixture of malware and Trojans that need to be eradicated. Since you mention hclean32.exe specifically, I must assume that despite your log not showing signs of it, that you must have the Wareout infection. Let’s see what we can do with the first sweep identifying it. Wareout is at least 4 posts if all goes well.

I note that you are running HijackThis from Desktop; please create a new folder for it (for example C:\Program Files\Hijackthis\Hijackthis.exe) and move the programme into it. It is very important you do this before anything else since backup files can be deleted if they are not within their own folder!

Firstly could you please disable SpySweeper from running during the fix, it may just hinder our attempts to change anything

FIRST POST

Please RIGHT-CLICK HERE to download Silent Runner's.

• Save it to the desktop.
• Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
• You will see a text file appear on the desktop - it's not done, let it run (it won't appear to be doing anything!)
• Once you receive the prompt All Done!, open the text file on the desktop, copy that entire log, and paste it here.

*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.

[Crustyoldbloke]

Hello Wes and welcome to Geeks to Go

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have quite a mixture of malware and Trojans that need to be eradicated. Since you mention hclean32.exe specifically, I must assume that despite your log not showing signs of it, that you must have the Wareout infection. Let’s see what we can do with the first sweep identifying it. Wareout is at least 4 posts if all goes well.

I note that you are running HijackThis from Desktop; please create a new folder for it (for example C:\Program Files\Hijackthis\Hijackthis.exe) and move the programme into it. It is very important you do this before anything else since backup files can be deleted if they are not within their own folder!

Firstly could you please disable SpySweeper from running during the fix, it may just hinder our attempts to change anything

FIRST POST

Please RIGHT-CLICK HERE to download Silent Runner's.

• Save it to the desktop.
• Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
• You will see a text file appear on the desktop - it's not done, let it run (it won't appear to be doing anything!)
• Once you receive the prompt All Done!, open the text file on the desktop, copy that entire log, and paste it here.

*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.

[hullabaloo2]

Thanks for you for offering your help! I moved HGT to the file location that you mentioned and ran silent runners.
Here's the log:

"Silent Runners.vbs", revision 40.1, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Advanced Tracks Eraser" = "C:\Program Files\Advanced Tracks Eraser\ATERASER.EXE -m" [null data]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"00THotkey" = "C:\WINDOWS\System32\00THotkey.exe" ["TOSHIBA Corp."]
"000StTHK" = "000StTHK.exe" [null data]
"IgfxTray" = "C:\WINDOWS\System32\igfxtray.exe" ["Intel Corporation"]
"HotKeysCmds" = "C:\WINDOWS\System32\hkcmd.exe" ["Intel Corporation"]
"PmProxy" = "C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe" ["adi"]
"Apoint" = "C:\Program Files\Apoint2K\Apoint.exe" ["Alps Electric Co., Ltd."]
"TouchED" = "C:\Program Files\TOSHIBA\TouchED\TouchED.Exe" ["TOSHIBA Corporation"]
"TFNF5" = "TFNF5.exe" ["Toshiba Corp."]
"Tpwrtray" = "TPWRTRAY.EXE" ["TOSHIBA Corporation"]
"ezShieldProtector for Px" = "C:\WINDOWS\System32\ezSP_Px.exe" ["Easy Systems Japan Ltd."]
"Pinger" = "c:\toshiba\ivp\ism\pinger.exe /run" ["TOSHIBA Corporation"]
"SunJavaUpdateSched" = "C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe" [null data]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"SpySweeper" = ""C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray" ["Webroot Software, Inc."]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"SSC_UserPrompt" = "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" ["Symantec Corporation"]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer" ["Symantec Corporation"]
"SmcService" = "C:\PROGRA~1\Sygate\SPF\smc.exe -startgui" ["Sygate Technologies, Inc."]

HKLM\Software\Microsoft\Active Setup\Installed Components\
>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}\(Default) = "Outlook Express"
\StubPath = "C:\WINDOWS\system32\shmgrate.exe OCInstallUserConfigOE" [MS]
{306D6C21-C1B6-4629-986C-E59E1875B8AF}\(Default) = (no title provided)
\StubPath = ""C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser" [MS]
{8b15971b-5355-4c82-8c07-7e181ea07608}\(Default) = "Fax"
\StubPath = "rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\fxsocm.inf,Fax.UnInstall.PerUser" [MS]
{94de52c8-2d59-4f1b-883e-79663d2d9a8c}\(Default) = "Fax Provider"
\StubPath = "rundll32.exe C:\WINDOWS\System32\Setup\FxsOcm.dll,XP_UninstallProvider" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx" [empty string]
{4401FDC3-7996-4774-8D2B-C1AE9CD6CC25}\(Default) = "FlpLauncher Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\E-Book Systems\FlipAlbum 5 Suite Eval\fplaunch.dll" [empty string]
{47F8E35C-73BB-2263-9AD8-03D20DA385EB}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "blank" [file not found]
{80DB0034-2A71-AA9E-5C1E-92A88A0382EC}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "blank" [file not found]
{AA58ED58-01DD-4d91-8333-CF10577473F7}\(Default) = "Google Toolbar Helper" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "blank" [file not found]
"{C4213067-97B3-4929-9B98-B5600FBBBA13}" = "TouchED"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\TOSHIBA\TouchED\TouchED.dll" ["TOSHIBA Corporation"]
"{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}" = "iTunes"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\iTunes\iTunesMiniPlayer.dll" ["Apple Computer, Inc."]
"{8FF88D21-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.5 Context Menu Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{8FF88D25-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.5 DragDrop Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{8FF88D27-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.5 Context Menu Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{8FF88D23-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.5 Property Sheet Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{4EC26602-4807-40FE-A40F-1A41E4D40C78}" = "Dell DJ Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Dell\Dell DJ Explorer\CTOJBNS.DLL" ["Creative Technology Ltd"]

HKLM\Software\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\
"KmEzPp" = "{80DB002E-2A71-AA84-A29A-81BC8A0382E9}"
-> {CLSID}\InProcServer32\(Default) = "blank" [file not found]

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\
INFECTION WARNING! "System" = "cssbb.exe" [null data]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! igfxcui\DLLName = "igfxsrvc.dll" ["Intel Corporation"]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
XPTools\(Default) = "{23F2DE6C-2C3F-4F95-B16A-56714C6FAAF4}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\context.dll" ["SuperLogix"]
ZFAdd\(Default) = "{8FF88D27-7BD0-11D1-BFB7-00AA00262A11}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
ZFAdd\(Default) = "{8FF88D27-7BD0-11D1-BFB7-00AA00262A11}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
XPTools\(Default) = "{23F2DE6C-2C3F-4F95-B16A-56714C6FAAF4}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\context.dll" ["SuperLogix"]


Group Policies [Description]:
-----------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
HIJACK WARNING! "ForceActiveDesktopOn"=dword:00000001
[enables Active Desktop and prevents disabling it]

HIJACK WARNING! "NoBandCustomize"=dword:00000001
[disables toolbar status changes in Internet Explorer|View|Toolbars]

HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel\
HIJACK WARNING! "HomePage"=dword:00000001
[disables the Home page field in Internet Options|General (tab)]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop enabled via Group Policy.

HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\Documents and Settings\Wes\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\

HKCU\Software\Microsoft\Internet Explorer\Desktop\Components\0\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\logon.scr" [MS]


Startup items in "Wes" & "All Users" startup folders:
-----------------------------------------------------

C:\Documents and Settings\Wes\Start Menu\Programs\Startup
"Adobe Gamma" -> shortcut to: "C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe" ["Adobe Systems, Inc."]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Gamma Loader" -> shortcut to: "C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe" ["Adobe Systems, Inc."]
"RAMASST" -> shortcut to: "C:\WINDOWS\system32\RAMASST.exe" ["Matsushita Electric Industrial Co., Ltd."]
"Wireless-G Notebook Adapter with SpeedBooster Utility" -> shortcut to: "C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\Startup.exe" [empty string]


Enabled Scheduled Tasks:
------------------------

"Norton AntiVirus - Scan my computer - Wes" -> launches: "C:\PROGRA~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = "&Google" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = "&Google" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = "&Google" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]

"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\ = "Real.com" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{08B0E5C0-4FCB-11CF-AAA5-00401C608501}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\msjava.dll" [MS]

{2D663D1A-8670-49D9-A1A5-4C56B4E14E84}\
"ButtonText" = "Spyware Doctor"
"CLSIDExtension" = "{A1EDC4A1-940F-48E0-8DFD-E38F1D501021}"

{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"


Miscellaneous IE Hijack Points
------------------------------

C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")

Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.toshiba.com

Missing lines (compared with English-language version):
[Strings]: 1 line


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Broadcom Wireless LAN Tray Service, wltrysvc, "C:\WINDOWS\System32\wltrysvc.exe C:\WINDOWS\System32\bcmwltry.exe" [null data]
DVD-RAM_Service, DVD-RAM_Service, "C:\WINDOWS\System32\DVDRAMSV.exe" ["Matsushita Electric Industrial Co., Ltd."]
NICSer_WPC54GS, NICSer_WPC54GS, "C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\NICServ.exe" [empty string]
Norton AntiVirus Auto-Protect Service, navapsvc, ""C:\Program Files\Norton AntiVirus\navapsvc.exe"" ["Symantec Corporation"]
Norton AntiVirus Firewall Monitor Service, NPFMntor, "C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe" ["Symantec Corporation"]
SoundMAX Agent Service, SoundMAX Agent Service (default), "C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe" ["Analog Devices, Inc."]
Sygate Personal Firewall, SmcService, "C:\Program Files\Sygate\SPF\smc.exe" ["Sygate Technologies, Inc."]
Symantec Core LC, Symantec Core LC, ""C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe"" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, "C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Symantec SPBBCSvc, SPBBCSvc, "C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe" ["Symantec Corporation"]
Webroot Spy Sweeper Engine, svcWRSSSDK, "C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe" ["Webroot Software, Inc."]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 103 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 29 seconds.
---------- (total run time: 291 seconds)

[Crustyoldbloke]

Hello again

The Silent Runners log is positive, please continue..........

SECOND POST

Copy everything in the quote box below (starting with REGEDIT4) and paste it into Notepad. Go up to "File > Save As", then click the drop-down box to change the "Save As Type" to "All Files". Save it as fixware.reg on your desktop.

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=-
"System"=""

Double-click fixware.reg and when asked if you want to merge with the registry click YES.

After the merged successfully prompt, please reboot your computer.

After reboot, please download RKFiles

• Unzip RKfiles.zip to the desktop
• Double-click RKFiles.bat to run it.
  • It may take a while.
• When it is finished a window should appear with a log.
• Please copy the contents of the log and paste them here
  • Note: the log with be saved at c:\log.txt

[hullabaloo2]

C:\Documents and Settings\Wes\Desktop

PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, THERE MIGHT BE LEGIT FILES LISTED AND PLEASE BE CAREFUL WHILE FIXING. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
Files Found in system Folder............
------------------------
C:\WINDOWS\system32\ntfsnlpa.exe: UPX!
C:\WINDOWS\system32\rdsndin.exe: UPX!
C:\WINDOWS\system32\ucs44.exe: UPX!
C:\WINDOWS\system32\gpsresl32.exe: FSG!
C:\WINDOWS\system32\msexnpbi.exe: PEFSG!
C:\WINDOWS\system32\dfrg.msc: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAQAAAAAwGpEc213

Files Found in all users startup Folder............
------------------------
Files Found in all users windows Folder............
------------------------
C:\WINDOWS\UnPopUpWasher.exe: UPX!
C:\WINDOWS\hammer.exe: FSG!
Finished
bye

[Crustyoldbloke]

THIRD POST

• Please download the Killbox by Option^Explicit.* Save it to your desktop.

* Run Killbox.exe.

* Select "Delete on Reboot".

* Copy the file names below to the clipboard by highlighting ALL of them then press CTRL + C

C:\WINDOWS\system32\ntfsnlpa.exe
C:\WINDOWS\system32\rdsndin.exe
C:\WINDOWS\system32\ucs44.exe
C:\WINDOWS\system32\gpsresl32.exe
C:\WINDOWS\system32\msexnpbi.exe
C:\WINDOWS\system32\cssbb.exe
C:\WINDOWS\system32\hclean32.exe

* Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

* Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. If your computer does not restart automatically, please restart it manually.
After reboot, post a new HiJackThis log here.

[hullabaloo2]

Logfile of HijackThis v1.99.1
Scan saved at 1:56:51 AM, on 9/11/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\NICServ.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\System32\TFNF5.exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\OdHost.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\WPC54Cfg.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshiba.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.google.com"); (C:\Documents and Settings\Wes\Application Data\Mozilla\Profiles\default\15quxyeg.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Wes\Application Data\Mozilla\Profiles\default\15quxyeg.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: FlpLauncher Class - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\Program Files\E-Book Systems\FlipAlbum 5 Suite Eval\fplaunch.dll
O2 - BHO: (no name) - {47F8E35C-73BB-2263-9AD8-03D20DA385EB} - blank (file missing)
O2 - BHO: (no name) - {80DB0034-2A71-AA9E-5C1E-92A88A0382EC} - blank (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKCU\..\Run: [Advanced Tracks Eraser] C:\Program Files\Advanced Tracks Eraser\ATERASER.EXE -m
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Wireless-G Notebook Adapter with SpeedBooster Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\Startup.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....204&clcid=0x409
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z....iTunesSetup.exe
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akama...ol/SymDlBrg.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DB6966C1-722B-4896-BD39-E24E21E8A23B}: NameServer = 69.50.176.158,85.255.112.8
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: KmEzPp - {80DB002E-2A71-AA84-A29A-81BC8A0382E9} - blank (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NICSer_WPC54GS - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\NICServ.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

[Crustyoldbloke]

FOURTH POST

Make sure you are disconnected from the Internet and that all programmes and windows are closed. Run HiJackThis. Place a check mark or tick next to the following items and click FIX CHECKED:

O2 - BHO: (no name) - {47F8E35C-73BB-2263-9AD8-03D20DA385EB} - blank (file missing)
O2 - BHO: (no name) - {80DB0034-2A71-AA9E-5C1E-92A88A0382EC} - blank (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O17 - HKLM\System\CCS\Services\Tcpip\..\{DB6966C1-722B-4896-BD39-E24E21E8A23B}: NameServer = 69.50.176.158,85.255.112.8
O21 - SSODL: KmEzPp - {80DB002E-2A71-AA84-A29A-81BC8A0382E9} - blank (file missing)

Close HiJackThis.

Using Windows Explorer, locate the following file, and delete it:

C:\WINDOWS\web\related.htm

Exit Explorer

Now lets check some settings on your system.

• Go to Start > Control Panel and double-click on Network Connections
• Then right click on your Default Connection
  • Usually Local Area Connection for Cable and DSL
• Left click on Properties.
• Click the Networking tab.
• Double-Click on the Internet Protocol (TCP/IP) item.
• Select the radio dial that says Obtain DNS Servers Automatically.
• Press OK twice to get out of the properties screen and reboot if it asks.

Make sure to reboot and post back a new HiJackThis log into this topic.

[hullabaloo2]

Logfile of HijackThis v1.99.1
Scan saved at 3:49:50 AM, on 9/11/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\00THotkey.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\NICServ.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\System32\TFNF5.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\OdHost.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\WPC54Cfg.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshiba.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.google.com"); (C:\Documents and Settings\Wes\Application Data\Mozilla\Profiles\default\15quxyeg.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Wes\Application Data\Mozilla\Profiles\default\15quxyeg.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: FlpLauncher Class - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\Program Files\E-Book Systems\FlipAlbum 5 Suite Eval\fplaunch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKCU\..\Run: [Advanced Tracks Eraser] C:\Program Files\Advanced Tracks Eraser\ATERASER.EXE -m
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Wireless-G Notebook Adapter with SpeedBooster Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\Startup.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....204&clcid=0x409
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z....iTunesSetup.exe
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akama...ol/SymDlBrg.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NICSer_WPC54GS - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter with SpeedBooster\NICServ.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

[Crustyoldbloke]

Congratulations! your new log is clean. Just a little bit more to do to prevent further infection.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
MOST IMPORTANT: You should update Windows and Internet Explorer to get all the latest Security Patches to protect your computer from the malware that is around on the internet.

I recommend going to the following link and update as recommended by Microsoft. This adds more security and extra features including a pop-up blocker for Internet Explorer. Microsoft Update

Now that everything is fixed, I suggest that you consider getting these programmes to help keep the computer clean:

SPYWARE BLASTER - Blocks bad ActiveX items from installing on your computer.
AD-AWARE PERSONAL – A fine free malware detector and removal programme
SPYBOT S&D – Excellent free spyware detector and removal programme
GOOGLE TOOLBAR - Blocks many unwanted pop-ups in Internet Explorer.
FIREFOX - Safer alternative to the Internet Explorer web browser.
AVG ANTIVIRUS FREE EDITION - Free antivirus programme if you currently are not using one.
ZONEALARM - Free firewall programme if you currently are not using one (Windows XP has a built-in firewall).

Remember to update these frequently.

Please note that whilst there is nothing wrong in having more than one antispyware programmes for “on demand” scanning, having two or more antivirus systems is not recommended as they may well interfere with each other.

You may also want to read "How did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep your Windows, antispyware and antivirus updated.


Happy safe surfing Wes!

[Crustyoldbloke]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.