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Error in Explorer with SHPRRPRT.DLL. [CLOSED]


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#1
Follow113

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Good morning! I followed your advice and tried to download the steps to get rid of malware viruses. However, when I tried to complete the step where I was supposed to download the scan for viruses section, it told me that I "could not initialize installation. File size expected 2855080-size returned 1840248. This function is not supported on this system". Do you have any other suggestions for this problem? Still cannot get into My Computer or my control panel. I need these for my business. Thank you for your help and have a great day!
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#2
Buckeye_Sam

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Hi and welcome to GeeksToGo! My name is Sam and I will be helping you. :tazz:

Please visit this page and scroll down to Step 5. Follow the instructions there to download a tool called Hijackthis and post a log here as a reply to this post.

http://www.geekstogo..._Log-t2852.html
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#3
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Logfile of HijackThis v1.99.1
Scan saved at 11:18:07 PM, on 09/09/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\BRMFRSMG.EXE
C:\PROGRAM FILES\HBTOOLS\BIN\4.7.0.0\HBTOEADDON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HBTOOLS\BIN\4.7.0.0\HBTWEATHERONTRAY.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOTDD01.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOBNZ08.EXE
C:\PROGRAM FILES\SCANSOFT\PAPERPORT\POPUP\SMARTUI.EXE
C:\PROGRAM FILES\SCANSOFT\PAPERPORT\PPLINKS.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\HBTOOLS\BIN\4.7.0.0\HBTSRV.EXE
C:\HJT.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.c... KyPlpCWf8QG8bn
R3 - Default URLSearchHook is missing
O2 - BHO: Starware - {CA356D79-679B-4b4c-8E49-5AF97014F4C1} - C:\PROGRAM FILES\STARWARE\BIN\STARWARE.DLL
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\PROGRAM FILES\MYWEBSEARCH\SRCHASTT\1.BIN\MWSSRCAS.DLL
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\PROGRAM FILES\SHOPPERREPORTS\BIN\1.0.5.0\SHPRRPRT.DLL
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\PROGRAM FILES\STARWARE\BIN\STARWARE.DLL
O3 - Toolbar: H&otbar - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\PROGRAM FILES\HBTOOLS\BIN\4.7.0.0\HBTHOSTIE.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [PP8 SE Reminder] "C:\Program Files\Scansoft\PaperPort\WebEreg\NAVBrowser.exe" -r "C:\Program Files\Scansoft\PaperPort\WebEreg\navLoad.ini"
O4 - HKLM\..\Run: [BrmfRmPA.exe] C:\WINDOWS\BrmfRmPA.exe -startup
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl03a\BrStDvPt.exe
O4 - HKLM\..\Run: [xBrotherMeCom] C:\BRME\BrMeCom.exe 5
O4 - HKLM\..\Run: [HbTools] C:\Program Files\HbTools\Bin\4.7.0.0\HbtOEAddOn.exe
O4 - HKLM\..\Run: [zjkjeopb] C:\WINDOWS\SYSTEM\zszdprqb.exe
O4 - HKLM\..\Run: [WeatherOnTray] C:\PROGRAM FILES\HBTOOLS\BIN\4.7.0.0\HBTWEATHERONTRAY.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: hpoddt01.exe.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe
O4 - Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Startup: Brother SmartUI PopUp.lnk = C:\Program Files\Scansoft\PaperPort\PopUp\SmartUI.exe
O4 - User Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - User Startup: hpoddt01.exe.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - User Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe
O4 - User Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - User Startup: Brother SmartUI PopUp.lnk = C:\Program Files\Scansoft\PaperPort\PopUp\SmartUI.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\PROGRAM FILES\SHOPPERREPORTS\BIN\1.0.5.0\SHPRRPRT.DLL
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\PROGRAM FILES\SHOPPERREPORTS\BIN\1.0.5.0\SHPRRPRT.DLL
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} (HbtInstObj) - http://installs.hotb...ams/hbtools.cab
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#4
Buckeye_Sam

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Let's try some manual clean up first and then we'll run a thorough scan.

First download this tool and save it to your desktop, but don't run it yet.
http://securityrespo...er/FxHotbar.exe

Please download and install Cleanup 4.0, but don't run it yet.


==========


Click Start -> Control Panel -> Add/Remove Programs
Uninstall these programs, if listed:

Hotbar
Web Tools from Hotbar
My Web Search
Web Search



===========


Please make sure that you can View Hidden Files
  • Click Start -> My Computer
  • Select Tools -> Folder options
  • Select the View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled.
  • Also make sure that 'Display the contents of system folders' is checked.
For more info on how to show hidden files click here.



Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.c... KyPlpCWf8QG8bn
R3 - Default URLSearchHook is missing
O2 - BHO: Starware - {CA356D79-679B-4b4c-8E49-5AF97014F4C1} - C:\PROGRAM FILES\STARWARE\BIN\STARWARE.DLL
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\PROGRAM FILES\MYWEBSEARCH\SRCHASTT\1.BIN\MWSSRCAS.DLL
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\PROGRAM FILES\SHOPPERREPORTS\BIN\1.0.5.0\SHPRRPRT.DLL
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\PROGRAM FILES\STARWARE\BIN\STARWARE.DLL
O3 - Toolbar: H&otbar - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\PROGRAM FILES\HBTOOLS\BIN\4.7.0.0\HBTHOSTIE.DLL
O4 - HKLM\..\Run: [BrmfRmPA.exe] C:\WINDOWS\BrmfRmPA.exe -startup
O4 - HKLM\..\Run: [HbTools] C:\Program Files\HbTools\Bin\4.7.0.0\HbtOEAddOn.exe
O4 - HKLM\..\Run: [zjkjeopb] C:\WINDOWS\SYSTEM\zszdprqb.exe
O4 - HKLM\..\Run: [WeatherOnTray] C:\PROGRAM FILES\HBTOOLS\BIN\4.7.0.0\HBTWEATHERONTRAY.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\PROGRAM FILES\SHOPPERREPORTS\BIN\1.0.5.0\SHPRRPRT.DLL
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\PROGRAM FILES\SHOPPERREPORTS\BIN\1.0.5.0\SHPRRPRT.DLL
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} (HbtInstObj) - http://installs.hotb...ams/hbtools.cab




Please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
* if you have trouble getting into Safe mode go here for more info.



Now double click on FxHotbar.exe and let it run.


Next run CleanUp
IMPORTANT!
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp


Running CleanUp
  • Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
  • When CleanUp starts go to the Options button (right side of CleanUp screen)
  • Move the arrow down to "Custom CleanUp!"
  • Now place a checkmark next to the following (Make sure nothing else is checked!):
    • Delete Cookies
      This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
    • Empty Recycle Bins
    • Delete Prefetch files
    • Cleanup! All Users
  • Click OK
  • Then click on the CleanUp button. This will take a short while, let it do its thing.
  • When asked to reboot system select No
  • Close CleanUp


Delete these files or directories (Do not be concerned if they do not exist):

C:\PROGRAM FILES\STARWARE <-- delete this folder
C:\PROGRAM FILES\SHOPPERREPORTS <-- delete this folder
C:\PROGRAM FILES\HBTOOLS <-- delete this folder
C:\PROGRAM FILES\MYWEBSEARCH <-- delete this folder
C:\PROGRAM FILES\HOTBAR <-- delete this folder
C:\WINDOWS\BrmfRmPA.exe
C:\WINDOWS\SYSTEM\zszdprqb.exe



Reboot your computer to go back to normal mode.



Please download WebRoot SpySweeper from HERE (It's a 2 week trial):
  • Click the Free Trial link on the right - next to "SpySweeper for Home Computers" to download the program.
  • Double-click the file to install it as follows:
    • Click "Next", read the agreement, Click "Next"
    • Choose "Custom" click "Next".
    • Leave the default installation directoy as it is, then click "Next".
    • UNcheck "Run SpySweeper at Windows Startup" and "Add Sweep for Spyware to Windows Explorer Context Menu". Click "Next".
    • On the following screen you can leave the e-mail address field blank, if you wish. Click "Next".
    • Finally, click "Install"
  • Once the program is installed, it will open.
  • It will prompt you to update to the latest definitions, click Yes.
    Disable SpySweeper Shields
    • Click Shields on the left.
    • Click Internet Explorer and uncheck all items.
    • Click Windows System and uncheck all items.
    • Click Startup Programs and uncheck all items.
  • Once the definitions are installed and shields disabled, click Sweep Now on the left side.
  • Click the Start button.
  • When it's done scanning, click the Next button.
  • Make sure everything has a check next to it, then click the Next button.
  • It will remove all of the items found.
  • Click Session Log in the upper right corner, copy everything in that window.
  • Click the Summary tab and click Finish.
  • Paste the contents of the session log you copied into your next reply.

Also post a new hijackthis log.
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#5
Follow113

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Good evening Sam,
I completed the first two tasks you guided me through. However, the next one directing me to open control panel/add/remove programs, I cannot do. The error message "Explorer has caused an error in... is still making itself known. Now what?? Thank you for helping me this far. It has been greatly appreciated!
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#6
Buckeye_Sam

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That's ok. Skip that step and proceed with the rest of the fix.
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#7
Follow113

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Hi Sam,
Before I do that, I just wanted to make sure of the next step. I cannot get into My Computer....so do I need to "show hidden files"? If not, cool. Will go to the Hijackthis step and proceed with the next few steps. Thank you again
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#8
Buckeye_Sam

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It should be ok not to show hidden files, but let me know if you don't find any of those file/folders that I listed for you to delete.
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#9
Follow113

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Hello again,
Having a problem with safe mode. I do not have a problem with it going into safe mode. The problem is with my computer not letting me doing the fix. It is saying I am using windows and if I do not want things to get messed up with that then I should follow the "disable restart program" rt click My computer and follow the rest of the instructions.... I am not comfortable doing this because I think I might jeopardize my system and never get it back. Should I follow these instructions and do it anyway? thank you for you help
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#10
Buckeye_Sam

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Is it telling you to "disable system restore"?

If so, you don't need to worry about that right now. We'll flush out your restore files once we are done.

Just ignore it and proceed with the fix.
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#11
Follow113

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Good evening!
I don't know what I did, but I can get into my control panel now. yea!! I will try to do the fix again. Yes it was telling me to disable my system restore. But, when I tried to ignore it, it would not let me.. going to try to get around it and if I have a problem with that, will let you know k? thank you again
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#12
Buckeye_Sam

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Sounds good.

If any one step gives you problems, just skip it and go along with the next step.
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#13
Buckeye_Sam

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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