[ruth cox]

My computer has become infected with WinAntiSpyware 2005 Installer. I've followed your "start here" instructions: Made sure of Windows updates, did Trojan Hunter, Ad-Aware, Spybot S & D, and Ewido Security. Now have done Hijack this and pasted the scan log below. I am completely out of my element, please help! !


Logfile of HijackThis v1.99.1
Scan saved at 9:10:36 AM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (file missing)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\Fonts\dbfax.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [NI.UWAS5LP_0001_0811] "C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe"
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.Exe -boot
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmat...enWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6632A7E9-FE1F-43D2-A04A-A15951ED63E0} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} - http://us.dl1.yimg.c...ropper1_3us.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: dbfax - C:\WINDOWS\Fonts\dbfax.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Advertisements]

Hello and welcome!

First, can you do this:

• Clean out temporary files:

• Click Start -> Run and type in: cleanmgr
• Click "Ok".
• Let it scan your system.
• Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only ones checked.
• Click "OK" to remove them.
• Click "Yes" to confirm the deletion.

Then to the fix:

Please download VundoFix.zip to your desktop.

• Double-click VundoFix.zip and extract it to your C:\ directory.
• Copy the instructions below and paste them into Notepad for reference.
  • All other windows need to be closed while doing this fix!
• Navigate to the new folder C:\VundoFix
• Double click on KillVundo.bat
  • When it starts running it will tell you that you need an active internet connection then ask you to press any key once you do.
• Please press any key to continue.
• Wait for HiJackThis to open.
• When HiJackThis opens, click Do a system scan only. Place a check next to the following items, if found:
  
  O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\Fonts\dbfax.dll
  
  O20 - Winlogon Notify: dbfax - C:\WINDOWS\Fonts\dbfax.dll
  
• Once they all have a check next to them, click the FIX CHECKED button, then close HiJackThis.

You will once again be prompted to press any key. Upon doing so this time you will receive a "Blue Screen Of Death". Don't worry, this is normal! Let the computer reboot. If it doesn't boot straight to windows, manually turn the computer off and then back on.

Once the computer is rebooted post a new HiJackThis log as well as the contents of vundofix.txt which can be found in this folder: C:\VundoFix

[Rawe]

Hello and welcome!

First, can you do this:

• Clean out temporary files:

• Click Start -> Run and type in: cleanmgr
• Click "Ok".
• Let it scan your system.
• Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only ones checked.
• Click "OK" to remove them.
• Click "Yes" to confirm the deletion.

Then to the fix:

Please download VundoFix.zip to your desktop.

• Double-click VundoFix.zip and extract it to your C:\ directory.
• Copy the instructions below and paste them into Notepad for reference.
  • All other windows need to be closed while doing this fix!
• Navigate to the new folder C:\VundoFix
• Double click on KillVundo.bat
  • When it starts running it will tell you that you need an active internet connection then ask you to press any key once you do.
• Please press any key to continue.
• Wait for HiJackThis to open.
• When HiJackThis opens, click Do a system scan only. Place a check next to the following items, if found:
  
  O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\Fonts\dbfax.dll
  
  O20 - Winlogon Notify: dbfax - C:\WINDOWS\Fonts\dbfax.dll
  
• Once they all have a check next to them, click the FIX CHECKED button, then close HiJackThis.

You will once again be prompted to press any key. Upon doing so this time you will receive a "Blue Screen Of Death". Don't worry, this is normal! Let the computer reboot. If it doesn't boot straight to windows, manually turn the computer off and then back on.

Once the computer is rebooted post a new HiJackThis log as well as the contents of vundofix.txt which can be found in this folder: C:\VundoFix

[ruth cox]

Sorry to take so long....below is the new HiJackThis log and below that is the Vundofix.txt. After rebooting, I still have "winantispyware 2005 Installer.

Logfile of HijackThis v1.99.1
Scan saved at 9:42:39 AM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\HijackThis\HijackThis.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (file missing)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [NI.UWAS5LP_0001_0811] "C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe"
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.Exe -boot
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmat...enWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6632A7E9-FE1F-43D2-A04A-A15951ED63E0} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} - http://us.dl1.yimg.c...ropper1_3us.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

-----------------------------------------------------------------------

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Suspending PID 412 'smss.exe'
Threads [416][420][424]

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Killing PID 2112 'explorer.exe'
Killing PID 2112 'explorer.exe'
Killing PID 2112 'explorer.exe'

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Error, Cannot find a process with an image name of rundll32.exe

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Killing PID 660 'winlogon.exe'
Killing PID 660 'winlogon.exe'
Sucessfully Deleted

[Rawe]

First, can you disable Ewido Guard, then update Ewido to the latest definitions.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Now open Ewido and do a scan of your system.

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• Clean anything it finds.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop or a location where you can find it easily.

Close Ewido.

Reboot into normal mode and post the Ewido log here.

[ruth cox]

I am sooooo sorry it's taken so long to reply. This is my first time in a forum and I couldn't find out how to get back to your last reply and then the scan took about an hour. I've posted Ewido log below. Also below that is an warning message that I got near the end of the Ewido scan.

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 11:48:19 AM, 9/5/2005
+ Report-Checksum: 4869C2E6

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{07B18EA1-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{07B18EA9-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{07B18EA1-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
HKU\S-1-5-21-2557288915-2505872228-57356042-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan cox@2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan [email protected][1].txt -> Spyware.Cookie.Falkag : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan cox@atdmt[1].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan cox@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan cox@fastclick[2].txt -> Spyware.Cookie.Fastclick : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan cox@linksynergy[2].txt -> Spyware.Cookie.Linksynergy : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan [email protected][1].txt -> Spyware.Cookie.Falkag : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan [email protected][2].txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\Documents and Settings\Dan Cox\Cookies\dan cox@tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\F3CJPEG.DLL -> Spyware.FunWeb : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\F3HISTSW.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\F3PSSAVR.SCR -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\F3RESTUB.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\F3SCHMON.EXE -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\F3SCRCTR.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\F3WPHOOK.DLL -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\M3OUTLCN.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\M3PLUGIN.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\MWSOESTB.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\MyWebSearch\bar\1.bin\NPMYWEBS.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/65.scl -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/66.scl -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/67.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/79.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/80.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/82.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/83.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/84.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/85.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/86.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/87.scl -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/88.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/89.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/90.scl -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/93.scl -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/94.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/95.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/97.scl -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/98.scl -> Spyware.Wesbar : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_13_200413_03_13.zip/99.scl -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/10.scl -> Spyware.Cookie.Linksynergy : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/11.scl -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/15.scl -> Spyware.Cookie.Overture : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/16.scl -> Spyware.Cookie.Overture : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/17.scl -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/18.scl -> Spyware.Cookie.Adserver : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/8.scl -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Program Files\Spy Cleaner\Backup\11_20_200415_00_34.zip/9.scl -> Spyware.Cookie.Fastclick : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\10.scl -> Spyware.Cookie.Linksynergy : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\11.scl -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\15.scl -> Spyware.Cookie.Overture : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\16.scl -> Spyware.Cookie.Overture : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\17.scl -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\18.scl -> Spyware.Cookie.Adserver : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\8.scl -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Program Files\Spy Cleaner\Temp\11_20_200415_00_34\9.scl -> Spyware.Cookie.Fastclick : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP224\A0036012.scr -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP224\A0036147.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP229\A0036757.EXE -> Spyware.Wesbar : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP229\A0036760.dll -> Spyware.MyWebSearch : Cleaned with backup
C:\VundoFix\backups\backup-20050905-093438-188.dll -> Spyware.Virtumonde : Cleaned with backup
C:\WINDOWS\Fonts\dbfax.dll -> Spyware.Virtumonde : Cleaned with backup
C:\WINDOWS\SYSTEM32\f3pssavr.scr -> Spyware.MyWebSearch : Cleaned with backup
C:\WINDOWS\SYSTEM32\mljjk.dll -> TrojanDownloader.ConHook.k : Cleaned with backup


::Report End


________________________________________________________

the file "C:\program files\spy cleaner\backup\11_13_200413_03_13.zip/65.scl" cannot be removed because it is embedded in the archive "c:\program files\spy cleaner\backup\11_13_200413_03_13.zip" Dou you want to removed the whole archive? I answered yes!

Thanks so much for your patience!
ruthie

[Rawe]

Please go to the TrendMicro website HERE

• Click Check my PC now
• On the next page it will verify that Trendmicro scan can be run.
• There should be 4 green checkmarks, if any of them stay a red X please let me know which one(s)
• Read the agreement, the click continue with Next Step
• Wait for the scanner to load, if you get a security warning about the Trend-Micro applet, click YES
• It will install "Core-Packages", then please run the scan - let me know how many infected items it found and if any of them couldn't be cleaned and the name/location

Post a fresh HijackThis log as well.

[ruth cox]

Ran Check my PC with TrendMicro..did not find any infection on the computer. Posted below is new HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 12:44:52 PM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\PROGRA~1\Java\J2RE14~1.2_0\bin\java.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (file missing)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [NI.UWAS5LP_0001_0811] "C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe"
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.Exe -boot
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmat...enWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6632A7E9-FE1F-43D2-A04A-A15951ED63E0} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} - http://us.dl1.yimg.c...ropper1_3us.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Rawe]

Download cureit;
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

Run drweb - cureit
Double-click the "drweb-cureit.exe" and click "ok" in the prompt window that will open, asking "start the express scan now".
It will first make a quick scan of your system, let it clean what it finds, and when it says "done" in the lower left corner click on all your drive's.
A red dot will mark the selected drive(s) . Then hit the pedestrian who now has turned green.
Click on the green man in the right corner, it will scan ALL your drive's, hit yes to all.

Reboot.

Post a fresh HiJackThis log once finished. (Let me know of any CureIt's findings also.)

[ruth cox]

Good morning.

During scan of all drives in CureIt, got the following message:
C:\Documents and Settings\Sara Scott\Start Menu\Programs\Startup\PowerREg Scheduler.exe infected with not a virus Adware Powerreg and cannot be cured. Delete? So I said yes.

Also the following were listed in CureIt after scan finished:
A0036854.DLL C:System Volume INformation\_restore
A0036855.dll "
A0036856.scr "
A0036857.dll "
A0036858.EXE "
A0036860.dll "
A0036861.dll "
A0036862.dll "
A0036864.dll "
A0036867.scr "
A0036896.exe "

All say not a virus Adware .....Powerreg/funweb/or Msearch

Should I delete them? Or does this system do it automatically?

[Rawe]

Let it clean/delete anything it finds.

[ruth cox]

Newest HijackThis log:



Logfile of HijackThis v1.99.1
Scan saved at 11:10:36 AM, on 9/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\SYSTEM32\SOL.EXE
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (file missing)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_16_0.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [NI.UWAS5LP_0001_0811] "C:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0811NetInstaller.exe"
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.Exe -boot
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmat...enWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6632A7E9-FE1F-43D2-A04A-A15951ED63E0} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} - http://us.dl1.yimg.c...ropper1_3us.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Rawe]

Please uninstall:

AdwareAlert

Then navigate to, and delete the following folder: C:\Program Files\AdwareAlert\

Then check and fix these entries in HijackThis:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.Exe -boot

Reason: Suspect/Rogue anti-malware program, complete trash.
See more here: http://www.spywarewa...nti-spyware.htm

After you have done this, can you disable Ewido Guard and Trojan Hunter Guard during the fixing process please, so that they won't hinder the removal of the spyware. We'll re-enable them once your system is clean.

Post a fresh HiJackThis log and let me know how's your system running.

[ruth cox]

I'm not sure how to uninstall Adaware Alert. There's nothing in the folder regarding uninstall and when I go to "Add/Remove" porgrams in control panel, it's not there either.

[Rawe]

Can you find SpyAssassin in the Add/Remove programs list?
If so, uninstall it and delete the folder

[ruth cox]

No SpyAssassin in Add/Remove

There is a folder on C drive for Adware Alert tho--just nothing about uninstall