[gmg]

Ok, I have done everything in my power to get rid of Win Fixer. I've downloaded all the various spyware/adware...everything. Now I'm getting new WinSpyWare or something that's popping up. Nothing has worked thus far, so I'm turning to you guys! Spybot keeps catching Win Fixer and removing it; however, it is still popping up, and I can't figure out why.

Here is my most current log...I am changing it from the original post, since I've done quite a lot in the last seven hours.

Please guys and gals...I'm desperate here. I can't use my computer with all of these popups...it's literally closing IE windows and making my taskbar disappear!

I desperately would like to get this resolved ASAP...thank you thank you anyone!

Logfile of HijackThis v1.99.1
Scan saved at 7:55:12 PM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WLTRYSVC.EXE
C:\WINNT\System32\bcmwltry.exe
C:\WINNT\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\SigmaTel\C-Major Audio\ControlPanel\StacSysTray.exe
C:\Program Files\Gateway Utilities\GWInkMonitor.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\SigmaTel\C-MAJO~1\CONTRO~1\stacsrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\AOL\110176~1\EE\AOLHOS~1.EXE
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\PROGRA~1\COMMON~1\AOL\110176~1\EE\AOLServiceHost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://aolmail.aol.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft....ink/?LinkId=488
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINNT\system32\ddabb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [StacSysTray] C:\Program Files\SigmaTel\C-Major Audio\ControlPanel\StacSysTray.exe
O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway Utilities\GWInkMonitor.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1101763676\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O20 - Winlogon Notify: ddabb - C:\WINNT\system32\ddabb.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\7J5BR9KW\CWShredder[1].exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Sigmatel PassThru (PassThru) - Unknown owner - C:\Program Files\SigmaTel\C-Major Audio\ControlPanel\passthru.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINNT\System32\WLTRYSVC.EXE

Edited by gmg, 05 September 2005 - 08:56 PM.

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Hello and welcome to GeeksToGo! My name is Kat, and I will be helping you get your computer fixed back up and on the go! You should either print these instructions, or save them to a Notepad file on your desktop. Part of the fix may require you to be in Safe Mode, and you will be unable to access the internet at that time!


Important note: Before beginning, please disable your SpywareGuard protection until we are finished. You CAN leave your anti virus and firewall enabled. The SpywareGuard may interfere with the fix though, so it's best to shut it down until we are completely done!

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• Please type the following file path (make sure to enter it exactly as below!):
  • C:\WINNT\system32\ddabb.dll
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
• The fix will run then HijackThis will open.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINNT\system32\ddabb.dll
  O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
  O20 - Winlogon Notify: ddabb - C:\WINNT\system32\ddabb.dll
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
• Once your machine reboots please continue with the instructions below.

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Then, please run this online virus scan: ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.

[Kat]

Hello and welcome to GeeksToGo! My name is Kat, and I will be helping you get your computer fixed back up and on the go! You should either print these instructions, or save them to a Notepad file on your desktop. Part of the fix may require you to be in Safe Mode, and you will be unable to access the internet at that time!


Important note: Before beginning, please disable your SpywareGuard protection until we are finished. You CAN leave your anti virus and firewall enabled. The SpywareGuard may interfere with the fix though, so it's best to shut it down until we are completely done!

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• Please type the following file path (make sure to enter it exactly as below!):
  • C:\WINNT\system32\ddabb.dll
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
• The fix will run then HijackThis will open.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINNT\system32\ddabb.dll
  O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
  O20 - Winlogon Notify: ddabb - C:\WINNT\system32\ddabb.dll
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
• Once your machine reboots please continue with the instructions below.

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Then, please run this online virus scan: ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.

[gmg]

Oh, thank you, thank you for responding to not one...but both of my posts! I greatly appreciate it!

Now on to the problems unfortunately...I have tried to load into safemod twice now to no avail...i get thru everything all right but then i just get a black screen with a heading that says
Safe bode XP (Build2600.xpsp_sp2_gdr.050301-1519: Service Pack 9)
Everything else is just a black screen...I waited for about five minutes and got nothing...I was in safe mode just two days ago trying to work thru things (which i'm beginning to think may have been a mistake so I know I was in the right place)

Also, I didn't get an actual file on desktop for Vundo but five icons: killvundo, process, readme,strathjt, and vundo

Here's a fresh scan as well

Thank you again!

Logfile of HijackThis v1.99.1
Scan saved at 10:41:22 PM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WLTRYSVC.EXE
C:\WINNT\System32\bcmwltry.exe
C:\WINNT\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\SigmaTel\C-Major Audio\ControlPanel\StacSysTray.exe
C:\Program Files\Gateway Utilities\GWInkMonitor.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\SigmaTel\C-MAJO~1\CONTRO~1\stacsrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\AIM\aim.exe
C:\PROGRA~1\COMMON~1\AOL\110176~1\EE\AOLHOS~1.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\COMMON~1\AOL\110176~1\EE\AOLServiceHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\System32\HPZipm12.exe
C:\Program Files\HP\hpcoretech\comp\hpdarc.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://aolmail.aol.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft....ink/?LinkId=488
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINNT\system32\ddabb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [StacSysTray] C:\Program Files\SigmaTel\C-Major Audio\ControlPanel\StacSysTray.exe
O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway Utilities\GWInkMonitor.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1101763676\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O20 - Winlogon Notify: ddabb - C:\WINNT\system32\ddabb.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\7J5BR9KW\CWShredder[1].exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Sigmatel PassThru (PassThru) - Unknown owner - C:\Program Files\SigmaTel\C-Major Audio\ControlPanel\passthru.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINNT\System32\WLTRYSVC.EXE

[gmg]

Well just realized Spywareguard may have still been running so let me try again...I don't know if that would affect safe mode...

thx
gina

[gmg]

Alas, it is still not working. The next two times, I got a quick pop up box saying something about being in safemode, but without me clicking on it, it disappeared after a second. Then I had the start menu and the recycle bin for about 30 seconds, and then it went back to a black screen as before...

If it's not one thing it's another eh?

thx!
Gina

[Kat]

Hi Gina. Unfortunately, I don't understand why you're getting that error. This is not something I've seen happen before. The good news is, that I can grab an Expert or three to give me a hand. The bad news is..most of them are gone to bed for the night. If you can hang on for me until tomorrow morning, I can get someone in here to sort it out. If I see anyone pop on yet tonight that I know can help, I'll grab them and drag em in here pronto!

[gmg]

No worries...Thank you for your help! I'll keep trying to get into Safe mode in the mean time.
For a more detailed description for whoever, I scroll up to safemode, press enter, press enter again for windows XP, then I get a screen of prompts (i guess) that say 'multidiskrdiskpartion/winnt'...then it goes to the black window, then to the 'loading settings' where I choose which name I'm entering under (I've tried both the Administrator and my own)...then windows is supposedly opening...A quick popup box appears saying something about operating in Safe Mode but my computer beeps loudly and it disappears before I can respond to the yes/no or really read what it says.

The two times past, I've gotten the recycle bin and the start menu. I am able to get into my computer but I can't get to vundofix on the desktop. Within a few more seconds, the recycle bin and start menu/bar disappear and I have to sign off again.

Thank you anyone who can decipher this mess!

[gmg]

All righty boys and girls...for anyone out there as idiotic as me...trying to fix one's problems oneself usually leads to even greater problems...PARTICULARLY when one doesn't know what the heck she is doing. I just shaved another few years off of my life, because I thought I'd go to windows...see if I could find anything on why safemode isn't working...found out that if you click on run/msconfig, go into BOOT.INI and click on SAFEBOOT, then your computer will automatically open in safemode...
now for the *smart* people out there (that would be anyone but me ) it would be obvious how very bad an idea that would be when the start menu isn't opening in safe mode...
So, alas, after 45 minutes of trying to get OUT of safemode (what I am now calling the BLACK screen of death) I finally got a random start menu to pop up and am now back in regular (though improperly operating) mode.
To anyone out there who is able to solve my safemode quandry....Kudos to you and my humble thanks. As for me, I am not TOUCHING this thing until someone who knows what she or he is doing tells me to. That said, if I can get a random start menu to pop up again, can I access Vundo through that somehow? Of course, that doesn't solve the bigger problem of safe mode not working, but it's a start eh?
Alas, I am weary and punchy (and rambling) so to bed I go. I may not be back on til tomorrow afternoon so, please, take your time in figuring out how many things I've screwed up on this computer!
Thank you, wonderful, geek gods and goddess who help us common idiots (again, mainly myself) recover from technology insanity.

Gina

[Kat]

ok let's see what this shows us. I had a chat tonight with one of THE biggest geniuses out there, and this is what he wants us to do

Download pv.zip, and unzip it to your desktop.
It will not work if you run it from inside the zip.
Open the pv folder and double-click "runme.bat". A DOS box will open. Select
Type 1 for Explorer Dll's
press <Enter>.
Notepad will open text in it. Copy and paste the text into a new post.

[gmg]

Good Morning! Here you go and thanks for checking around!
Gina


Module information for 'Explorer.EXE'
MODULE BASE SIZE PATH
Explorer.EXE 1000000 1044480 C:\WINNT\Explorer.EXE 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Windows Explorer
ntdll.dll 7c900000 720896 C:\WINNT\system32\ntdll.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) NT Layer DLL
kernel32.dll 7c800000 999424 C:\WINNT\system32\kernel32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT BASE API Client DLL
msvcrt.dll 77c10000 360448 C:\WINNT\system32\msvcrt.dll 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT CRT DLL
ADVAPI32.dll 77dd0000 634880 C:\WINNT\system32\ADVAPI32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Advanced Windows 32 Base API
RPCRT4.dll 77e70000 593920 C:\WINNT\system32\RPCRT4.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Remote Procedure Call Runtime
GDI32.dll 77f10000 286720 C:\WINNT\system32\GDI32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) GDI Client DLL
USER32.dll 77d40000 589824 C:\WINNT\system32\USER32.dll 5.1.2600.2622 (xpsp_sp2_gdr.050301-1519) Windows XP USER API Client DLL
SHLWAPI.dll 77f60000 483328 C:\WINNT\system32\SHLWAPI.dll 6.00.2900.2713 (xpsp_sp2_gdr.050702-1513) Shell Light-weight Utility Library
SHELL32.dll 7c9c0000 8470528 C:\WINNT\system32\SHELL32.dll 6.00.2900.2620 (xpsp_sp2_gdr.050225-1820) Windows Shell Common Dll
ole32.dll 774e0000 1298432 C:\WINNT\system32\ole32.dll 5.1.2600.2665 (xpsp_sp2_gdr.050427-1553) Microsoft OLE for Windows
OLEAUT32.dll 77120000 573440 C:\WINNT\system32\OLEAUT32.dll 5.1.2600.2180
BROWSEUI.dll 75f80000 1036288 C:\WINNT\system32\BROWSEUI.dll 6.00.2900.2713 (xpsp_sp2_gdr.050702-1513) Shell Browser UI Library
SHDOCVW.dll 77760000 1490944 C:\WINNT\system32\SHDOCVW.dll 6.00.2900.2713 (xpsp_sp2_gdr.050702-1513) Shell Doc Object and Control Library
CRYPT32.dll 77a80000 606208 C:\WINNT\system32\CRYPT32.dll 5.131.2600.2180 (xpsp_sp2_rtm.040803-2158) Crypto API32
MSASN1.dll 77b20000 73728 C:\WINNT\system32\MSASN1.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) ASN.1 Runtime APIs
CRYPTUI.dll 754d0000 524288 C:\WINNT\system32\CRYPTUI.dll 5.131.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Trust UI Provider
WINTRUST.dll 76c30000 188416 C:\WINNT\system32\WINTRUST.dll 5.131.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Trust Verification APIs
IMAGEHLP.dll 76c90000 163840 C:\WINNT\system32\IMAGEHLP.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT Image Helper
NETAPI32.dll 5b860000 344064 C:\WINNT\system32\NETAPI32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Net Win32 API DLL
WININET.dll 771b0000 679936 C:\WINNT\system32\WININET.dll 6.00.2900.2713 (xpsp_sp2_gdr.050702-1513) Internet Extensions for Win32
WLDAP32.dll 76f60000 180224 C:\WINNT\system32\WLDAP32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Win32 LDAP API DLL
VERSION.dll 77c00000 32768 C:\WINNT\system32\VERSION.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Version Checking and File Installation Libraries
UxTheme.dll 5ad70000 229376 C:\WINNT\system32\UxTheme.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Microsoft UxTheme Library
ShimEng.dll 5cb70000 155648 C:\WINNT\system32\ShimEng.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Shim Engine DLL
AcGenral.DLL 6f880000 1875968 C:\WINNT\AppPatch\AcGenral.DLL 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL
WINMM.dll 76b40000 184320 C:\WINNT\system32\WINMM.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) MCI API DLL
MSACM32.dll 77be0000 86016 C:\WINNT\system32\MSACM32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft ACM Audio Filter
USERENV.dll 769c0000 733184 C:\WINNT\system32\USERENV.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Userenv
comctl32.dll 773d0000 1056768 C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll 6.0 (xpsp_sp2_rtm.040803-2158) User Experience Controls Library
comctl32.dll 5d090000 618496 C:\WINNT\system32\comctl32.dll 5.82 (xpsp_sp2_rtm.040803-2158) Common Controls Library
appHelp.dll 77b40000 139264 C:\WINNT\system32\appHelp.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Application Compatibility Client Library
CLBCATQ.DLL 76fd0000 520192 C:\WINNT\system32\CLBCATQ.DLL 2001.12.4414.258
COMRes.dll 77050000 806912 C:\WINNT\system32\COMRes.dll 2001.12.4414.258
cscui.dll 77a20000 344064 C:\WINNT\System32\cscui.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Client Side Caching UI
CSCDLL.dll 76600000 118784 C:\WINNT\System32\CSCDLL.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Offline Network Agent
themeui.dll 5ba60000 462848 C:\WINNT\System32\themeui.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Windows Theme API
Secur32.dll 77fe0000 69632 C:\WINNT\System32\Secur32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Security Support Provider Interface
MSIMG32.dll 76380000 20480 C:\WINNT\System32\MSIMG32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) GDIEXT Client DLL
xpsp2res.dll 20000000 2904064 C:\WINNT\system32\xpsp2res.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Service Pack 2 Messages
actxprxy.dll 71d40000 114688 C:\WINNT\System32\actxprxy.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) ActiveX Interface Marshaling Library
wmpband.dll 74a0000 77824 C:\PROGRA~1\WINDOW~2\wmpband.dll 10.00.00.3646 Windows Media Player
MPR.dll 71b20000 73728 C:\WINNT\system32\MPR.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Multiple Provider Router DLL
deskbar.dll 10000000 393216 C:\Program Files\AOL Deskbar\deskbar.dll 1, 1, 0, 2 AOL Deskbar
OLEACC.dll 74c80000 180224 C:\WINNT\system32\OLEACC.dll 4.2.5406.0 (xpclient.010817-1148) Active Accessibility Core Component
MSVCP60.dll 76080000 413696 C:\WINNT\system32\MSVCP60.dll 6.02.3104.0 Microsoft ® C++ Runtime Library
msxml3.dll 74980000 1245184 C:\WINNT\System32\msxml3.dll 8.50.2162.0 MSXML 3.0 SP 5
WINHTTP.dll 4d4f0000 360448 C:\WINNT\system32\WINHTTP.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows HTTP Services
AOLHelper.dll 1e10000 110592 C:\Program Files\Common Files\AOL\AOL Toolbar\AOLHelper.dll 1, 0, 0, 6 AOLHelper Dynamic Link Library
LINKINFO.dll 76980000 32768 C:\WINNT\system32\LINKINFO.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Volume Tracking
ntshrui.dll 76990000 151552 C:\WINNT\system32\ntshrui.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Shell extensions for sharing
ATL.DLL 76b20000 69632 C:\WINNT\system32\ATL.DLL 3.05.2284 ATL Module for Windows XP (Unicode)
SETUPAPI.dll 77920000 995328 C:\WINNT\system32\SETUPAPI.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Setup API
urlmon.dll 77260000 647168 C:\WINNT\system32\urlmon.dll 6.00.2900.2713 (xpsp_sp2_gdr.050702-1513) OLE32 Extensions for Win32
NETSHELL.dll 76400000 1728512 C:\WINNT\system32\NETSHELL.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Network Connections Shell
rtutils.dll 76e80000 57344 C:\WINNT\system32\rtutils.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Routing Utilities
credui.dll 76c00000 188416 C:\WINNT\system32\credui.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Credential Manager User Interface
WS2_32.dll 71ab0000 94208 C:\WINNT\system32\WS2_32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Socket 2.0 32-Bit DLL
WS2HELP.dll 71aa0000 32768 C:\WINNT\system32\WS2HELP.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Socket 2.0 Helper for Windows NT
iphlpapi.dll 76d60000 102400 C:\WINNT\system32\iphlpapi.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) IP Helper API
msi.dll 745e0000 2908160 C:\WINNT\system32\msi.dll 3.1.4000.2435 Windows Installer
WINSTA.dll 76360000 65536 C:\WINNT\system32\WINSTA.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Winstation Library
webcheck.dll 74b30000 286720 C:\WINNT\System32\webcheck.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Web Site Monitor
WSOCK32.dll 71ad0000 36864 C:\WINNT\System32\WSOCK32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Socket 32-Bit DLL
stobject.dll 76280000 135168 C:\WINNT\System32\stobject.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Systray shell service object
BatMeter.dll 74af0000 40960 C:\WINNT\System32\BatMeter.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Battery Meter Helper DLL
POWRPROF.dll 74ad0000 32768 C:\WINNT\System32\POWRPROF.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Power Profile Helper DLL
WTSAPI32.dll 76f50000 32768 C:\WINNT\System32\WTSAPI32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Terminal Server SDK APIs
wdmaud.drv 72d20000 36864 C:\WINNT\system32\wdmaud.drv 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) WDM Audio driver mapper
msacm32.drv 72d10000 32768 C:\WINNT\system32\msacm32.drv 5.1.2600.0 (xpclient.010817-1148) Microsoft Sound Mapper
midimap.dll 77bd0000 28672 C:\WINNT\system32\midimap.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft MIDI Mapper
ddabb.dll 2360000 540672 C:\WINNT\system32\ddabb.dll
SHFOLDER.dll 76780000 36864 C:\WINNT\system32\SHFOLDER.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Shell Folder Service
SXS.DLL 75e90000 720896 C:\WINNT\system32\SXS.DLL 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Fusion 2.5
rasapi32.dll 76ee0000 245760 C:\WINNT\system32\rasapi32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Remote Access API
rasman.dll 76e90000 73728 C:\WINNT\system32\rasman.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Remote Access Connection Manager
TAPI32.dll 76eb0000 192512 C:\WINNT\system32\TAPI32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft® Windows™ Telephony API Client DLL
msv1_0.dll 77c70000 143360 C:\WINNT\system32\msv1_0.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Authentication Package v1.0
mswsock.dll 71a50000 258048 C:\WINNT\System32\mswsock.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Windows Sockets 2.0 Service Provider
DNSAPI.dll 76f20000 159744 C:\WINNT\system32\DNSAPI.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) DNS Client API DLL
inkpeek.dll 21b0000 36864 C:\Program Files\Gateway Utilities\inkpeek.dll 1, 0, 1, 0 DL2Hook
SynTPFcs.dll 63000000 81920 C:\WINNT\system32\SynTPFcs.dll 7.6.1 25Jul03 SynTPFcs
winrnr.dll 76fb0000 32768 C:\WINNT\System32\winrnr.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) LDAP RnR Provider DLL
sensapi.dll 722b0000 20480 C:\WINNT\system32\sensapi.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) SENS Connectivity API DLL
WZCSAPI.DLL 73030000 65536 C:\WINNT\system32\WZCSAPI.DLL 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Wireless Zero Configuration service API
rsaenh.dll ffd0000 163840 C:\WINNT\system32\rsaenh.dll 5.1.2600.2161 (xpsp.040706-1629) Microsoft Enhanced Cryptographic Provider
MSCTF.dll 3500000 307200 C:\WINNT\system32\MSCTF.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) MSCTF Server DLL
rasadhlp.dll 76fc0000 24576 C:\WINNT\system32\rasadhlp.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Remote Access AutoDial Helper
hnetcfg.dll 662b0000 360448 C:\WINNT\system32\hnetcfg.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Home Networking Configuration Manager
wshtcpip.dll 71a90000 32768 C:\WINNT\System32\wshtcpip.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Sockets Helper DLL
mslbui.dll 605d0000 36864 C:\WINNT\System32\mslbui.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) LangageBar Add In
WLHook.dll 1f90000 28672 C:\Program Files\Common Files\AOL\ACS\WLHook.dll 3.1.0.1 ACS Session White List Hook
drprov.dll 75f60000 28672 C:\WINNT\System32\drprov.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Terminal Server Network Provider
ntlanman.dll 71c10000 57344 C:\WINNT\System32\ntlanman.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft® Lan Manager
NETUI0.dll 71cd0000 94208 C:\WINNT\System32\NETUI0.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) NT LM UI Common Code - GUI Classes
NETUI1.dll 71c90000 262144 C:\WINNT\System32\NETUI1.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) NT LM UI Common Code - Networking classes
NETRAP.dll 71c80000 28672 C:\WINNT\System32\NETRAP.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Net Remote Admin Protocol DLL
SAMLIB.dll 71bf0000 77824 C:\WINNT\System32\SAMLIB.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) SAM Library DLL
davclnt.dll 75f70000 36864 C:\WINNT\System32\davclnt.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Web DAV Client DLL
printui.dll 74b80000 573440 C:\WINNT\system32\printui.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Print UI DLL
WINSPOOL.DRV 73000000 155648 C:\WINNT\system32\WINSPOOL.DRV 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Spooler Driver
ACTIVEDS.dll 77cc0000 204800 C:\WINNT\system32\ACTIVEDS.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) ADs Router Layer DLL
adsldpc.dll 76e10000 151552 C:\WINNT\system32\adsldpc.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) ADs LDAP Provider C DLL
CFGMGR32.dll 74ae0000 28672 C:\WINNT\system32\CFGMGR32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Configuration Manager Forwarder DLL
shdoclc.dll 3ab0000 557056 C:\WINNT\system32\shdoclc.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Shell Doc Object and Control Library
zipfldr.dll 73380000 356352 C:\WINNT\System32\zipfldr.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Compressed (zipped) Folders
browselc.dll 35a0000 73728 C:\WINNT\system32\browselc.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Shell Browser UI Library
AcroIEHelper.dll 34e0000 57344 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll 7.0.0.2004121400 Adobe Acrobat IE Helper Version 7.0 for ActiveX
MSVCR71.dll 7c340000 352256 C:\WINNT\system32\MSVCR71.dll 7.10.3052.4 Microsoft® C Runtime Library
SDHelper.dll 3b80000 765952 C:\PROGRA~1\SPYBOT~1\SDHelper.dll 1, 3, 0, 12 Bad download blocker
olepro32.dll 5edd0000 94208 C:\WINNT\system32\olepro32.dll 5.1.2600.2180
NavShExt.dll 3d40000 217088 C:\Program Files\Norton AntiVirus\NavShExt.dll 11.0.9.16 Norton AntiVirusNAVShellExt Module
ATL71.DLL 7c120000 102400 C:\WINNT\system32\ATL71.DLL 7.10.3077.0 ATL Module for Windows (Unicode)
MSVCP71.dll 7c3a0000 503808 C:\WINNT\system32\MSVCP71.dll 7.10.3077.0 Microsoft® C++ Runtime Library
ccL30.dll 6af30000 249856 C:\Program Files\Common Files\Symantec Shared\ccL30.dll 103.0.5.2 Symantec Library
DUSER.dll 6c1b0000 315392 C:\WINNT\system32\DUSER.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows DirectUser Engine
PDFShell.dll 4140000 114688 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll 7.0.0.0 PDF Shell Extension
MLANG.dll 75cf0000 593920 C:\WINNT\system32\MLANG.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Multi Language Support DLL
msohev.dll 325c0000 73728 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll 11.0.5510 Microsoft Office 2003 component
wuapi.dll 506a0000 471040 C:\WINNT\system32\wuapi.dll 5.8.0.2469 built by: lab01_n(wmbla) Windows Update Client API
sfc_os.dll 76c60000 172032 C:\WINNT\system32\sfc_os.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows File Protection
MSISIP.DLL 60980000 28672 C:\WINNT\system32\MSISIP.DLL 3.1.4000.1823 MSI Signature SIP Provider
wshext.dll 74ea0000 65536 C:\WINNT\System32\wshext.dll 5.6.0.8820 Microsoft ® Shell Extension for Windows Script Host
MFC42.DLL 73dd0000 1040384 C:\WINNT\system32\MFC42.DLL 6.02.4131.0 MFCDLL Shared Library - Retail Version
comdlg32.dll 763b0000 299008 C:\WINNT\system32\comdlg32.dll 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Common Dialogs DLL
ScrTrust.dll 42e0000 40960 C:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrTrust.dll 11.0.9.16 Norton AntiVirus ScripBlocking Trust DLL
MCPS.DLL 36d30000 102400 C:\PROGRA~1\MICROS~4\OFFICE11\MCPS.DLL 11.0.5510 Media Catalog Proxy/Stub

[gmg]

Kat + other smart people~

Well, I took my computer to campus today and baffled everyone in the computer labs and tech support office...not a one could figure out what I had done to screw up safe mode...they said of ALL things to go, safemode would be one of the last. They suggest I do a system restore...but I'm really hoping it won't have to come to that.

Thanks again to everyone trying to figure this out!

Here's hoping,
Gina

[Kat]

Gina! Thanks for getting that log. It will be sometime later tonight before Bobbi gets online and I can have him go through it to figure out the problem. In the meantime, I'm going to have you run me one other kind of log, as well.
Please stop trying different thing to fix the computer! At this point, it is making the situation worse. We'll get this sorted, I promise...withOUT restoring it!


*Please click this link to download Silent Runners.
* Save it to the desktop.
* Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
* You will see a text file appear on the desktop - it's not done yet, just let it run (it won't appear to be doing anything!)
* Once you receive the prompt "All Done!", double-click on the new text file on the desktop and copy that entire log and paste it here.

*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.

[Atribune]

Gina and Kat, I have looked at the pv log and the only dll that seems out of place is the vundo one.

Kat try posting the new instructions for vundofix that I just put up about an hour ago

[gmg]

Kat~

Ok, I promise to stop making it worse!! Here is the Silent Runners Log...just tell me what to do next yoda!

Thanks!
Gina


"Silent Runners.vbs", revision 40.1, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ctfmon.exe" = "C:\WINNT\system32\ctfmon.exe" [MS]
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [MS]
"AOL Fast Start" = ""C:\Program Files\America Online 9.0a\AOL.EXE" -b" ["America Online, Inc."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ATIModeChange" = "Ati2mdxx.exe" ["ATI Technologies, Inc."]
"AGRSMMSG" = "AGRSMMSG.exe" ["Agere Systems"]
"SynTPLpr" = "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" ["Synaptics, Inc."]
"SynTPEnh" = "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" ["Synaptics, Inc."]
"ATIPTA" = "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" ["ATI Technologies, Inc."]
"StacSysTray" = "C:\Program Files\SigmaTel\C-Major Audio\ControlPanel\StacSysTray.exe" ["Sigmatel"]
"Gateway Ink Monitor" = ""C:\Program Files\Gateway Utilities\GWInkMonitor.exe"" ["Gateway"]
"NeroCheck" = "C:\WINNT\System32\NeroCheck.exe" ["Ahead Software Gmbh"]
"HP Component Manager" = ""C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"" ["Hewlett-Packard Company"]
"ViewMgr" = "C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe" ["Viewpoint Corporation"]
"HostManager" = "C:\Program Files\Common Files\AOL\1101763676\EE\AOLHostManager.exe" ["America Online, Inc."]
"AOLDialer" = "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe" ["America Online"]
"Pure Networks Port Magic" = ""C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run" ["Pure Networks, Inc."]
"KernelFaultCheck" = "C:\WINNT\system32\dumprep 0 -k" [MS]
"HP Software Update" = "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" ["Hewlett-Packard Co."]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer" ["Symantec Corporation"]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{827DC836-DD9F-4A68-A602-5812EB50A834}\(Default) = "MSEvents Object" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINNT\system32\ddabb.dll" [null data]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINNT\System32\hticons.dll" ["Hilgraeve, Inc."]
"{2F603045-309F-11CF-9774-0020AFD0CFF6}" = "Synaptics Control Panel"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Synaptics\SynTP\SynTPCpl.dll" ["Synaptics, Inc."]
"{00020D75-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Desktop Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\MLSHEXT.DLL" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINNT\system32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINNT\system32\Audiodev.dll" [MS]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! ddabb\DLLName = "C:\WINNT\system32\ddabb.dll" [null data]

HKLM\Software\Classes\PROTOCOLS\Filter\
INFECTION WARNING! text/xml\CLSID = "{807553E5-5146-11D5-A672-00B0D022E945}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL" [MS]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINNT\System32\ssstars.scr" [MS]


Startup items in "Owner" & "All Users" startup folders:
-------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"HP Digital Imaging Monitor" -> shortcut to: "C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe" ["Hewlett-Packard Co."]


Enabled Scheduled Tasks:
------------------------

"ISP signup reminder 3" -> launches: "C:\WINNT\System32\OOBE\oobebaln.exe /sys /i /n:3" [MS]
"Norton AntiVirus - Scan my computer - Owner" -> launches: "C:\PROGRA~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 19
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\ = "Real.com" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINNT\System32\Shdocvw.dll" [MS]


Miscellaneous IE Hijack Points
------------------------------

C:\WINNT\INF\IERESET.INF (used to "Reset Web Settings")

Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome

Missing lines (compared with English-language version):
[Strings]: 1 line


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

AOL Connectivity Service, AOL ACS, ""C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe"" ["America Online"]
AOL TopSpeed Monitor, AOL TopSpeedMonitor, "C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe" ["America Online, Inc"]
Ati HotKey Poller, Ati HotKey Poller, "C:\WINNT\System32\Ati2evxx.exe" ["ATI Technologies Inc."]
HTTP SSL, HTTPFilter, "C:\WINNT\System32\svchost.exe -k HTTPFilter" {"C:\WINNT\System32\w3ssl.dll" [MS]}
Machine Debug Manager, MDM, ""C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE"" [MS]
Norton AntiVirus Auto-Protect Service, navapsvc, ""C:\Program Files\Norton AntiVirus\navapsvc.exe"" ["Symantec Corporation"]
Norton AntiVirus Firewall Monitor Service, NPFMntor, ""C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe"" ["Symantec Corporation"]
Symantec Core LC, Symantec Core LC, ""C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe"" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, ""C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Symantec SPBBCSvc, SPBBCSvc, ""C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe"" ["Symantec Corporation"]
Windows User Mode Driver Framework, UMWdf, "C:\WINNT\system32\wdfmgr.exe" [MS]
WLTRYSVC, WLTRYSVC, "C:\WINNT\System32\WLTRYSVC.EXE C:\WINNT\System32\bcmwltry.exe" [null data]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "No" at the first message box.
---------- (total run time: 43 seconds, including 18 seconds for message boxes)

[Kat]

First, please delete the current Vundo Fix files from your desktop.

Second...we are going to do this fix in NORMAL Mode. Please ignore the part that tells you to reboot into Safe Mode for now. Make sure you are logged in as an Administrator on the pc. We will deal with the Safe Mode issue once we get rid of the Vundo infection.


Please print these instructions out for use in Safe Mode.

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• You will first be presented with a warning and a list of forums to seek help at.
  it should look like this
  

  VundoFix V2.1 by Atri
  By pressing enter you agree that you are using this at your own risk
  Please seek assistance at one of the following forums:
  http://www.atribune.org/forums
  http://www.247fixes.com/forums
  http://www.geekstogo.com/forum
  http://forums.net-integration.net
  

  
  
• At this point press enter one time.
  
  
• Next you will see:
  

  Type in the filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

  
  
• At this point please type the following file path (make sure to enter it exactly as below!):
  • C:\WINNT\system32\ddabb.dll
  
  
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
  
• Next you will see:
  

  Please type in the second filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):C:\WINNT\system32\bbadd.*l This will be the vundo filename spelt backwards. for example if the vundo dll was vundo.dll you would have the user enter odnuv.*
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
• The fix will run then HijackThis will open.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINNT\system32\ddabb.dll
  O20 - Winlogon Notify: ddabb - C:\WINNT\system32\ddabb.dll
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
• Once your machine reboots please continue with the instructions below.

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Then, please run this online virus scan: ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.

Edited by ~Kat~, 06 September 2005 - 08:01 PM.