Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

CD/DVD-ROM Problems


  • Please log in to reply

#1
Celegur

Celegur

    New Member

  • Member
  • Pip
  • 3 posts
Bah. Alright, I'll try to provide the proper, pertinent information.

Running:

Windows XP, SP2
eMachines T6212 (none of their stuff is on the computer -- I used a clean hard-drive and different XP CD than they provided)
AMD 64 3200+

Background:

(This is not a malware/spyware/trojan problem, mind you, so I think I've put it in the proper place.)

Alright, the computer was running fine just a week ago. Problem is, I was looking for a program to rip the audio off of a few DVD's (live concerts) I've got, so I decided to use Google, which led me to download.com; I discovered I didn't have a DVD /player/, so I looked at their DVD players. After downloading one of the more popular free ones and began installing it, AVG Free pops up with 'trojan detected'. Perfect. Anyhow, I deleted all applicable files, and then beefed up stuff. Long story short, I downloaded a trojan scanner (Trojan Remover, Simply Super Software - trial version), and used my spyware stuff (System Spyware Interrogator, Ad-Aware, Spybot, etc.) to remove it (I hope.)

The lingering traces of it were that the internet would connect, but wouldn't /send/ any packets. After fixing that, I decided I wasn't going to use download.com all that much. A day later, or so, AVG pops-up by saying 'Virus detected'! It was that one that infects all the .exe files. Anyhow, I did a quick Google search, and downloaded the applicable 'vcleaner' from Grisoft, booted the comptuer in safe mode, and ran it (yesterday morning.) Problem fixed, only thing that bugged me was I lost my iTunes play-count and ratings due to installing the latest version. Bah!

I've since run multiple scans with multiple programs (ones mentioned above) (no online ones, due to 56k), and the computer's clean, at least I hope. Nothing new on HijackThis!, as in the past I added programs I trusted and knew weren't spyware to the ignore list.

Oh, of note might be that I uninstalled/installed Nero again (version 5), because I wanted to see if their media-player would play DVDs.

Problem:

Apparently, all of this carnage has had an adverse affect upon the registry (who would've-thunk it?). The DVD-ROM and CD-ROM drives won't read discs. ('Hardware' of the device manager reads: HL-DT-ST CD-ROM GCR-84282B, TSSTcorp CD/DVDW TS-H552B)

I intially had this problem, but fixed it by using the 'cdgone' registry fix from here (yay for Google including this forum's posts in its search-range!); the problem still lingers, however. I just rebooted after doing the registry fix, and the CD-Drive registers the disc in there, but soon thereafter loses its workability.

From My Computer, the DVD-RW Drive will open, but display nothing in it. The CD-Drive just pops up the window that goes: L:\ is not accessible. -- Incorrect Function.

And iTunes reports upon startup:

"Warning! -- The registry settnigs used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."

After reinstalling (repairing) said installation, iTunes reports fine, but the CD/DVD-Drives still have the problem. I'm pretty sure the problem is in the registry: unfortunately, I havn't done any back-ups on it, nor are there any other system-restore points on the computer.

I'd rather not have to do a clean-install of Windows, and have to re-install/download all programs/updates. (It wouldn't be that bad, as there are four partitions, so information wouldn't be lost, just tedious-some. -- Besides, I imagine that there's got to be another way to solve it, for those people who would lose everything with a clean-install.)

Any ideas? A program that'd fix the registry? *shrug*


On an aside: what's relatively mind-boggling is that I can run 'Age of Empires:Age of Kings:The Conquerors with the CD in the drive. But, take it out, and the computer says I need the proper-CD in the drive! But then, when I want to run the single-player/map-editor ... it tells me to put the CD in, and restart the program. =/
  • 0

Advertisements


#2
austin_o

austin_o

    Retired Staff

  • Retired Staff
  • 2,089 posts
Hi and welcome to Geeks to Go. This is from M$ and details step by step the registry fix for the cd/dvd drive problem.
http://support.micro...om/?kbid=320553
  • 0

#3
Celegur

Celegur

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Thanks for the welcome -- I've browsed a fair bit, and gone through a bit of 'search'.

Unfortunately, the microsoft fix hasn't been able to help =/. But, of note might be the fact that the 'lowerfilters' registry setting was /not/ there.

I ran the 'TuneUp Utilities 2004 trial' registry clean-up and defragmentation (it was suggested here -- at first, it looked like it fixed the problem, but then it reverted back in the end.

I've done a little bit of research into the actual model, and it looks like it might be the actual hardware that has the problem? (Samsung: TS-H552B)

I downloaded the latest update from their website ... and it worked for ... oh, a few minutes.

Does the 'work' and then 'not-work' maybe hint at it being a conglomeration of the lingering affects of a trojan?
  • 0

#4
austin_o

austin_o

    Retired Staff

  • Retired Staff
  • 2,089 posts
yea, that is possible since you said you had a malware infection but believed it was cleaned up. Go over to http://housecall.trendmicro.com/ and do the free on line scan. See if it finds anything.
  • 0

#5
Celegur

Celegur

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Thanks =)

Unfortunately, see, the windows installer conked on me, and I couldn't find any way to reinstall it, or roll-back (the M$ file on it didn't work) ... so I just decided to give-up and reinstall windows after formating the C partition.

If, in the future, anyone posts problems with the Samsung TS-H552B ... chances are they get to join the other people with them. (One person said it happened once they tried to burn a CD from Windows Media Player ... is it coincidence that I downloaded and installed and then tried to run stuff on Windows Media Player recently? Maybe. But who knows?)

Thanks, though. :tazz:

(And to geekstogo.com, too, as I've found many, many guides/solutions to problems through using the search function that I could imagine.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP