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i need help!


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#1
nada

nada

    Member

  • Member
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  • 26 posts
Logfile of HijackThis v1.99.1
Scan saved at 3:55:23 PM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\CFusion\cfam\program\ccmgr.exe
C:\CFusion\Bin\cfserver.exe
C:\CFusion\cfam\Program\dfp.exe
C:\CFusion\cfam\Program\wsm.exe
C:\CFusion\Bin\cfexec.exe
C:\CFusion\cfam\Program\wsprobe.exe
C:\CFusion\Bin\cfrdsservice.exe
C:\CFusion\JRun\bin\JRun.exe
C:\CFusion\jrun\bin\jrun.exe
C:\CFusion\jre\bin\ntConsoleJava.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\CFusion\jre\bin\ntConsoleJava.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\CFusion\cfam\bin\CANamingAdapter.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Kqucgrp\Vkork.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\winupdates\winupdates.exe
C:\Program Files\Media Access\MediaAccK.exe
C:\WINDOWS\system32\p2pnetworking.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\WScript.exe
C:\Program Files\Media Access\MediaAccess.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\regsrv.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\WINDOWS\system32\dlbtcoms.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\cmd.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Andrew\My Documents\HijackThis.exe

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F0 - system.ini: Shell=Explorer.exe C:\WINDOWS\system32\winmgd.win
F1 - win.ini: run=C:\WINDOWS\system32\mouse_configurator.win
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [Preview AdService] C:\Program Files\Preview AdService\PrevAdServ.exe
O4 - HKLM\..\Run: [gah95on6] C:\WINDOWS\system32\gah95on6.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=091905 serial=WA12WRX-0000002-HMD lang=EN
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Owsxqthe] C:\Program Files\Kqucgrp\Vkork.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [JaWc] C:\WINDOWS\sfgaq.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AutoLoaderv0571RWkUPPX] "C:\WINDOWS\system32\atrctrs.exe" /PC="CP.CDT3" /ShowLegalNote="nonbranded" /UninstallName="CtxPls"
O4 - HKLM\..\Run: [v7mh3Fj] atrctrs.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [winupdates] C:\Program Files\winupdates\winupdates.exe /auto
O4 - HKLM\..\Run: [winupdate] C:\Program Files\winupdate\winupdate.exe /auto
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [p2pnetworking] p2pnetworking.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Kernel32] C:\WINDOWS\system32\Kernel32.win
O4 - HKLM\..\Run: [Israfel] C:\WINDOWS\system32\Israfel.vbs
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\RunServices: [p2pnetworking] p2pnetworking.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [ew5nRPHmP] asrvices.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [rruk] C:\PROGRA~1\COMMON~1\rruk\rrukm.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by107fd.bay10...es/MsnPUpld.cab
O16 - DPF: {85AF9A98-3423-45E4-8BAD-85645F16AC31} (P3 Bugs VoD Loader Class) - http://player.bugs.c.../mv/p3bvset.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensave.../sinstaller.cab
O16 - DPF: {9BED3AC7-E6D4-43E7-B8A1-1FA502F639E1} (XTools Control) - http://player.bugs.c...l/mv/XTools.cab
O16 - DPF: {BF628973-1E86-4D0E-B42C-EDDECFFABDBC} (Bugs AoD Class) - http://player.bugs.c...der20041018.cab
O16 - DPF: {EACD6BE5-C0EE-4909-9B71-B2807C8A245C} (JukeOn Login Control) - http://jukeon.dl.say...01/jukeonax.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3E31478-3D52-4A40-86AA-CEA6FBEA1F36}: NameServer = 206.13.29.12,206.13.30.12
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ColdFusion Monitoring Service (ClusterCATS Service) - Unknown owner - C:\CFusion\cfam\program\ccmgr.exe
O23 - Service: Cold Fusion Application Server - Macromedia Inc. - C:\CFusion\Bin\cfserver.exe
O23 - Service: ColdFusion Executive (Cold Fusion Executive) - Macromedia Inc. - C:\CFusion\Bin\cfexec.exe
O23 - Service: ColdFusion RDS (Cold Fusion RDS) - Macromedia Inc. - C:\CFusion\Bin\cfrdsservice.exe
O23 - Service: ColdFusion Graphing Server - Unknown owner - C:\CFusion\JRun\bin\JRun.exe
O23 - Service: ColdFusion Management Repository Server (ColdFusion Management Repository) - Unknown owner - C:\CFusion\jrun\bin\jrun.exe" -jrundir "C:\CFusion\jrun" -nt "ColdFusion Management Repository" "cfam (file missing)
O23 - Service: ColdFusion Management Service - Unknown owner - C:\CFusion\cfam\bin\CANamingAdapter.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

any and all help will be appreciated!!
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#2
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 31,671 posts
Hi nada,

I hope you don't mind if we do this in steps.
One point of warning however. If you have any files that are worth saving, back them up now.
One of the worms running on your computer is Gaggle.E
Modifies files: Overwrites .vbs, .vbe, .js, .jse, .hta, .htm, .html, .php, .shtm, .shtml, .phtm, .phtml, .mht, .mhtml, .plg, and .htx files with itself

Download Brute Force Uninstaller.
Unzip it to it’s own folder (c:\BFU)

RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra Remover. Save it in the folder you made earlier (c:\BFU)

Start the Brute Force Uninstaller by doubleclicking BFU.exe

In the scriptline to execute copy and paste c:\bfu\p2pnetwork.bfu
Press execute and let it do it’s job.

Wait for the complete script execution box to popup and press OK.
Press exit to terminate the BFU program.
Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F0 - system.ini: Shell=Explorer.exe C:\WINDOWS\system32\winmgd.win
F1 - win.ini: run=C:\WINDOWS\system32\mouse_configurator.win

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [Preview AdService] C:\Program Files\Preview AdService\PrevAdServ.exe
O4 - HKLM\..\Run: [gah95on6] C:\WINDOWS\system32\gah95on6.exe

O4 - HKLM\..\Run: [Owsxqthe] C:\Program Files\Kqucgrp\Vkork.exe

O4 - HKLM\..\Run: [JaWc] C:\WINDOWS\sfgaq.exe

O4 - HKLM\..\Run: [AutoLoaderv0571RWkUPPX] "C:\WINDOWS\system32\atrctrs.exe" /PC="CP.CDT3" /ShowLegalNote="nonbranded" /UninstallName="CtxPls"
O4 - HKLM\..\Run: [v7mh3Fj] atrctrs.exe

O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [p2pnetworking] p2pnetworking.exe

O4 - HKLM\..\Run: [Kernel32] C:\WINDOWS\system32\Kernel32.win
O4 - HKLM\..\Run: [Israfel] C:\WINDOWS\system32\Israfel.vbs
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause

O4 - HKCU\..\Run: [ew5nRPHmP] asrvices.exe

O4 - HKCU\..\Run: [rruk] C:\PROGRA~1\COMMON~1\rruk\rrukm.exe

O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensave.../sinstaller.cab


Reboot into safe mode and delete:
C:\Program Files\COMMON FILES\rruk <= entire folder
C:\WINDOWS\system32\Israfel.vbs
C:\WINDOWS\system32\Kernel32.win
C:\Program Files\Media Access <= entire folder
C:\Program Files\Kqucgrp <= entire folder
C:\WINDOWS\system32\gah95on6.exe
C:\Program Files\Preview AdService <= entire folder

Boot back to normal and post a new HijackThis log.

Please stay of the internet as much as you possibly can. You may be infecting other computers in your neighbourhood.

Regards,

Edited by Metallica, 06 September 2005 - 02:03 PM.

  • 0

#3
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 31,671 posts
I made a special bfu for you to remove some of the gaggle related files and entries.

Anyone else reading this. The script will only have a chance to work if you are running XP and using Bearshare. I will try and make a more general one.

nada,

After doing the previous download this file: http://metallica.gee....com/gaggle.bfu into the c:\BFU folder

In the scriptline to execute copy and paste c:\bfu\gaggle.bfu
Press execute and let it do it’s job.

Wait for the complete script execution box to popup and press OK.
Press exit to terminate the BFU program.

Then reboot and post the new HijackThis log.
  • 0

#4
nada

nada

    Member

  • Topic Starter
  • Member
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  • 26 posts
thanks!

Edited by nada, 07 September 2005 - 12:36 AM.

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#5
nada

nada

    Member

  • Topic Starter
  • Member
  • PipPip
  • 26 posts
Logfile of HijackThis v1.99.1
Scan saved at 11:31:11 PM, on 9/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\CFusion\cfam\program\ccmgr.exe
C:\CFusion\Bin\cfserver.exe
C:\CFusion\cfam\Program\dfp.exe
C:\CFusion\cfam\Program\wsm.exe
C:\CFusion\Bin\cfexec.exe
C:\CFusion\Bin\cfrdsservice.exe
C:\CFusion\cfam\Program\wsprobe.exe
C:\CFusion\JRun\bin\JRun.exe
C:\CFusion\jrun\bin\jrun.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\CFusion\jre\bin\ntConsoleJava.exe
C:\CFusion\jre\bin\ntConsoleJava.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\CFusion\cfam\bin\CANamingAdapter.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\winupdates\winupdates.exe
C:\Program Files\winupdate\winupdate.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\fhkkvacn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Documents and Settings\Andrew\My Documents\hijackthis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: YourSiteBar - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - C:\Program Files\YourSiteBar\ysb.dll
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [Preview AdService] C:\Program Files\Preview AdService\PrevAdServ.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=091905 serial=WA12WRX-0000002-HMD lang=EN
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [winupdates] C:\Program Files\winupdates\winupdates.exe /auto
O4 - HKLM\..\Run: [winupdate] C:\Program Files\winupdate\winupdate.exe /auto
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [6aUC] C:\WINDOWS\fhkkvacn.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [p2pnetworking] p2pnetworking.exe
O4 - HKLM\..\RunServices: [p2pnetworking] p2pnetworking.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by107fd.bay10...es/MsnPUpld.cab
O16 - DPF: {85AF9A98-3423-45E4-8BAD-85645F16AC31} (P3 Bugs VoD Loader Class) - http://player.bugs.c.../mv/p3bvset.cab
O16 - DPF: {9BED3AC7-E6D4-43E7-B8A1-1FA502F639E1} (XTools Control) - http://player.bugs.c...l/mv/XTools.cab
O16 - DPF: {BF628973-1E86-4D0E-B42C-EDDECFFABDBC} (Bugs AoD Class) - http://player.bugs.c...der20041018.cab
O16 - DPF: {EACD6BE5-C0EE-4909-9B71-B2807C8A245C} (JukeOn Login Control) - http://jukeon.dl.say...01/jukeonax.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3E31478-3D52-4A40-86AA-CEA6FBEA1F36}: NameServer = 206.13.29.12,206.13.30.12
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ColdFusion Monitoring Service (ClusterCATS Service) - Unknown owner - C:\CFusion\cfam\program\ccmgr.exe
O23 - Service: Cold Fusion Application Server - Macromedia Inc. - C:\CFusion\Bin\cfserver.exe
O23 - Service: ColdFusion Executive (Cold Fusion Executive) - Macromedia Inc. - C:\CFusion\Bin\cfexec.exe
O23 - Service: ColdFusion RDS (Cold Fusion RDS) - Macromedia Inc. - C:\CFusion\Bin\cfrdsservice.exe
O23 - Service: ColdFusion Graphing Server - Unknown owner - C:\CFusion\JRun\bin\JRun.exe
O23 - Service: ColdFusion Management Repository Server (ColdFusion Management Repository) - Unknown owner - C:\CFusion\jrun\bin\jrun.exe" -jrundir "C:\CFusion\jrun" -nt "ColdFusion Management Repository" "cfam (file missing)
O23 - Service: ColdFusion Management Service - Unknown owner - C:\CFusion\cfam\bin\CANamingAdapter.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

again, thanks a lot for your help!
  • 0

#6
Metallica

Metallica

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You did run the Alcra remover as well, right?

Either way, use it now.

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

O3 - Toolbar: YourSiteBar - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - C:\Program Files\YourSiteBar\ysb.dll

O4 - HKLM\..\Run: [winupdates] C:\Program Files\winupdates\winupdates.exe /auto
O4 - HKLM\..\Run: [winupdate] C:\Program Files\winupdate\winupdate.exe /auto

O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [6aUC] C:\WINDOWS\fhkkvacn.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [p2pnetworking] p2pnetworking.exe
O4 - HKLM\..\RunServices: [p2pnetworking] p2pnetworking.exe

Reboot into safe mode and delete:
C:\Program Files\ISTsvc <= entire folder
C:\Program Files\Media Access <= entire folder
C:\WINDOWS\fhkkvacn.exe
C:\Program Files\winupdates <= entire folder
C:\Program Files\winupdate <= entire folder

Then boot back to normal. Update Norton and do a full system scan.

Post a new HijackThis log when you are done.

Regards,
  • 0

#7
nada

nada

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i tried to run norton anti-virus but the program won't load and it says it couldn't find it. I tried re-installing it but it said something like i had to log in norton internet security to uninstall it. any ideas? here's the log file:

Logfile of HijackThis v1.99.1
Scan saved at 3:47:09 PM, on 9/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\CFusion\cfam\program\ccmgr.exe
C:\CFusion\Bin\cfserver.exe
C:\CFusion\cfam\Program\dfp.exe
C:\CFusion\Bin\cfexec.exe
C:\CFusion\cfam\Program\wsm.exe
C:\CFusion\cfam\Program\wsprobe.exe
C:\CFusion\Bin\cfrdsservice.exe
C:\CFusion\JRun\bin\JRun.exe
C:\CFusion\jrun\bin\jrun.exe
C:\CFusion\jre\bin\ntConsoleJava.exe
C:\CFusion\cfam\bin\CANamingAdapter.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\CFusion\jre\bin\ntConsoleJava.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Andrew\My Documents\hijackthis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [Preview AdService] C:\Program Files\Preview AdService\PrevAdServ.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=091905 serial=WA12WRX-0000002-HMD lang=EN
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by107fd.bay10...es/MsnPUpld.cab
O16 - DPF: {85AF9A98-3423-45E4-8BAD-85645F16AC31} (P3 Bugs VoD Loader Class) - http://player.bugs.c.../mv/p3bvset.cab
O16 - DPF: {9BED3AC7-E6D4-43E7-B8A1-1FA502F639E1} (XTools Control) - http://player.bugs.c...l/mv/XTools.cab
O16 - DPF: {BF628973-1E86-4D0E-B42C-EDDECFFABDBC} (Bugs AoD Class) - http://player.bugs.c...der20041018.cab
O16 - DPF: {EACD6BE5-C0EE-4909-9B71-B2807C8A245C} (JukeOn Login Control) - http://jukeon.dl.say...01/jukeonax.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3E31478-3D52-4A40-86AA-CEA6FBEA1F36}: NameServer = 206.13.29.12,206.13.30.12
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ColdFusion Monitoring Service (ClusterCATS Service) - Unknown owner - C:\CFusion\cfam\program\ccmgr.exe
O23 - Service: Cold Fusion Application Server - Macromedia Inc. - C:\CFusion\Bin\cfserver.exe
O23 - Service: ColdFusion Executive (Cold Fusion Executive) - Macromedia Inc. - C:\CFusion\Bin\cfexec.exe
O23 - Service: ColdFusion RDS (Cold Fusion RDS) - Macromedia Inc. - C:\CFusion\Bin\cfrdsservice.exe
O23 - Service: ColdFusion Graphing Server - Unknown owner - C:\CFusion\JRun\bin\JRun.exe
O23 - Service: ColdFusion Management Repository Server (ColdFusion Management Repository) - Unknown owner - C:\CFusion\jrun\bin\jrun.exe" -jrundir "C:\CFusion\jrun" -nt "ColdFusion Management Repository" "cfam (file missing)
O23 - Service: ColdFusion Management Service - Unknown owner - C:\CFusion\cfam\bin\CANamingAdapter.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

thanks for your patience!

nada
  • 0

#8
Metallica

Metallica

    Spyware Veteran

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You are not quite don yet, but we are getting there.

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

O4 - HKLM\..\Run: [Preview AdService] C:\Program Files\Preview AdService\PrevAdServ.exe

Then can you see if you can find this file:
C:\Program Files\Common Files\Symantec Shared\ccApp.exe

If you find it doubleclick it and let me know what happens.

Does this describe the error you got when you tried to uninstall it?
http://service1.syma...=&osv=&osv_lvl=

Regards,
  • 0

#9
nada

nada

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the file ccApp.exe doesn't exist. And when i try to run Norton Internet Security, it says a shorcut is missing. NMAIN.exe.

nada
  • 0

#10
Metallica

Metallica

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Yuck. That probably means files have been removed by the virus.

Can you try and install Norton "over the top" ?

That means installing it without uninstalling the old version and do it into the same directory. (By the looks of it you used the default values of the installer.)

Regards,
  • 0

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#11
nada

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I tried to install it over the top but it keeps saying i can't because there's already one installed.
  • 0

#12
Metallica

Metallica

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Which version were you using exactly?

For some of them there are uninstallers available.

Regards,
  • 0

#13
nada

nada

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Norton Internet Security 2004. I have a Dell computer so there was this CD that came with it that included softwares and I just got it from there. I also have another older version Norton Anti-Virus 2003 (a software CD) and when I tried to install that, it said a newer version already existed so it didn't let me install. When I try to install the newer version from the Dell CD, it says to logon as admin or something like that.
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#14
Metallica

Metallica

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This should get you going:
http://service1.syma...=&osv=&osv_lvl=

Regards,
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#15
nada

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yeah so that worked and I scanned and found no viruses. new logfile?
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