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PS Guard and Verizon DSL problem


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#1
Allan McClure

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Just signed up for Verizon DSL and got it working fine. Soon after, I got the dreaded PS Guard infection. Researched a solution on another computer and downloaded Spyware Doctor. Ran Spyware Doctor and it cleaned the system, so I thought. My background is now gray and flicks to white when I move the mouse cursor over any icon or bottom taskbar. I can't get the background color back even though I select a color on the display menu and apply it. Also, now I cannot connect to the web with Verizon DSL. The Verizon DSL connectivity check tells me there's a problem with connections, so I remove and re-connect all cables and power, reboot the system but still can't connect. Also, now every time I start the system and run the Spyware Doctor system scan, it finds 3 infections. Then I have them fixed/deleted by Spyware Doctor, but they always return with each system start. How can I get my internet connection back so I can download any additional malware protection software that I might need and how can I thoroughly remove PS Guard so it doesn't return every time I start the system?
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#2
cleverboy12

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Hi there,

I suggest that you go to the malware forum and post a fresh log of HijackThis so one of the experts will take a look at it and help you through it :tazz:
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#3
Allan McClure

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Hi. I saw some of those posts with the HijackThis logs but I don't know where those logs come from. How do I get those logs?
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#4
Murray S.

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Howdy and welcome to G2G:

Read and follow the instructions in This Thread ..

Once you have finished, post your log in the Malware forum (link in my signature)..

Murray
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