[Jayhawk129]

About a week ago this showed up on the desktop and I can't get rid of it. Please help.

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Hi Jayhawk129 and welcome to GeeksToGo!


If you are having malware issues, please got to the following site and follow all the instructions carefully.


You Must Read This Before Posting A Hijackthis Log

this will help you clean up to 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THIS thread.

Thanks,



Excal

[Excal]

Hi Jayhawk129 and welcome to GeeksToGo!


If you are having malware issues, please got to the following site and follow all the instructions carefully.


You Must Read This Before Posting A Hijackthis Log

this will help you clean up to 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THIS thread.

Thanks,



Excal

[Excal]

We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...&DisplayLang=en
Apply the update, reboot, and post a fresh Hijack This log.

[Excal]

Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and reply here with your log.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[Excal]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.