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Explorer.exe [CLOSED]


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#1
imy300

imy300

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I think i downloaded something i shouldnt have.
My PC reboots for no reason at all. The mouse pointer continuosly flicks busy, normal, busy normal etc.
I've tried all the normal programs adaware, spybot, norton antivirus but still having problem. When i end explorer.exe from Task Manager the mouse stays normal and it dosnt reboot.
Not sure what the problem is really or weather log below helps but its worth a go.

Logfile of HijackThis v1.99.1
Scan saved at 11:08:32, on 08/09/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINXP\System32\smss.exe
C:\WINXP\system32\winlogon.exe
C:\WINXP\system32\services.exe
C:\WINXP\system32\lsass.exe
C:\WINXP\system32\svchost.exe
C:\WINXP\System32\svchost.exe
C:\WINXP\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Promise\FastTrak\FtrakSvc.exe
C:\WINXP\system32\gearsec.exe
C:\WINXP\runservice.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
C:\WINXP\system\driver\csrss.exe
C:\WINXP\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINXP\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\RealVNC\WinVNC4.exe
C:\WINXP\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINXP\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINXP\System32\devldr32.exe
C:\WINXP\explorer.exe
C:\Program Files\Logitech\Video\AlbumDB2.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
M:\HijackThis.exe
C:\WINXP\System32\LVComsX.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 194.117.133.84:8080
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINXP\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINXP\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINXP\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [RssReader] C:\Program Files\RssReader\RssReader.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: WinRescueXP.lnk = C:\Program Files\WinRescueXP\RescueXP.exe
O4 - Global Startup: SATARaid.lnk = C:\Program Files\Silicon Image\SiISATARaid\SATARaid.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O12 - Plugin for .png: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O16 - DPF: RaptisoftGameLoader -
O16 - DPF: Yahoo! Chat -
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.v...f=CL111A_FT6000
O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\setup.exe
O16 - DPF: {23B7A816-3647-49D2-9756-6F41CE8F9201} -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} -
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} -
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint....rintActivia.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-18.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcaf...76/mcinsctl.cab
O16 - DPF: {555500CD-CB54-11D6-8DB9-0000864598B3} -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {80B38492-FB56-4B0E-ABDD-8B14EB05F9A7} -
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} -
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.truprint....printUpload.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installen...gine/isetup.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {E4DFABBD-F5F6-11D3-8421-0080C6F79C42} -
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ******.home
O17 - HKLM\Software\..\Telephony: DomainName = ******.home
O17 - HKLM\System\CCS\Services\Tcpip\..\{24D2B308-29DC-4FC3-8469-2BF459B147B6}: NameServer = 192.168.0.4,192.168.0.1
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ******.home
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Promise FastTrak Log Service (FastTrakSvc) - Promise Technology Inc. - C:\Program Files\Promise\FastTrak\FtrakSvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINXP\system32\gearsec.exe
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINXP\runservice.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NTLOAD - Unknown owner - C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
O23 - Service: NTSVCMGR - Unknown owner - C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINXP\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\WinVNC4.exe" -service (file missing)
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#2
Ryan

Ryan

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imy 500,
I'm working on your log, as soon as another staff member reviews it I'll post a reply. :tazz: Thank you for your patience.

-rmurphy
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#3
Ryan

Ryan

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Hello imy500, welcome to GTG. I'm rmurphy, and I'll be helping you today.

Before we start, I have two programs for you to download.
The first isCleanUp!. CleanUp! is a quick and easy way to delete temporary files from your system. Simply deleting these temp files may clear some infections. Just download and install it. Once it has been installed, open it up, and click on options on the right hand side. Under Quick Setup, move the slider to "BASIC". On the right hand side, check "Scan local drives for temporary files" and "CleanUp! all users" Click OK and let the program run.

The second program I want you to download is SpyWare Blaster. It prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests; block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox; and restricts the actions of potentially dangerous sites in Internet Explorer.

After you have installed Spyware Blaster, please update the definitions by going to UPDATE (on the left at teh bottom) and then CHECK FOR UPDATES. After the updates have been downloaded, please enable all the protection.

Jotti File Submission:
  • Please go to Jotti's malware scan
  • Copy and paste the following file path into the "File to upload & scan"box on the top of the page:
    • C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
  • Click on the submit button
  • Please post the results in your next reply.


I noticed that you have Messenger Plus 3 installed. Did you install this? If you did, during setup, did you also install the Sponser Program? The Sponser Prgram includes adware. If you use Messenger Plus 3, you can uninstall it and then reinstall it, without installing the Sponser Program. In your next post, please let me know what you did with Messenger Plus 3.

To uninstall, go to ADD/REMOVE PROGRAMS in the Control Panel.
Select Messenger Plus 3, and click uninstall


You have the 7AdPower Dialer. If you use Dial Up to connect to the internet, it could have changed your settings to dial a 900 or internation number. Please let me know how you connect to the internet (Cable, DSL, Dial up, etc.) in your next post.


You also have the Marcador dailer. Please go to this page, and follow the instructions on it. Do NOT follow step Three.



You will want to print out a copy of these instructions to follow while you complete this procedure, as you will not be able to access the internet later in the fix.

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items


O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\setup.exe
O16 - DPF: {23B7A816-3647-49D2-9756-6F41CE8F9201} -
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} -
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} -
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} -



Click fix checked.

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log as well as the results from the Jotti Scan, in this same topic, and let us know how your system's working. :tazz:
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#4
imy300

imy300

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sorry been away for few days. will do this now and let you knw.
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#5
imy300

imy300

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ok i'll try to answer all your questions as best i can.

1) Messenger Plus 3 i installed my self without the adware stuff
2) I connect via cable / dsl
3) Jotti Log -
Jotti's malware scan 2.99-TRANSITION_TO_3.00

File to upload & scan:
Service
Service load: 0% 100%

File: ntsrv.exe
Status: INFECTED/MALWARE (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database)
MD5 906510472f226daf373a500ddfdd7560
Packers detected: ASPACK
Scanner results
AntiVir Found Backdoor-Server/Iroffer.14b2.A
ArcaVir Found Trojan.Small.Wp.A16
Avast Found Win32:Trojano-1332
AVG Antivirus Found nothing
BitDefender Found Trojan.Runas.A
ClamAV Found nothing
Dr.Web Found Trojan.Runas
F-Prot Antivirus Found nothing
Fortinet Found Misc/G6service
Kaspersky Anti-Virus Found nothing
NOD32 Found nothing
Norman Virus Control Found nothing
UNA Found nothing
VBA32 Found Trojan.Runas


Statistics
Last file scanned at least one scanner reported something about: GStore.dll, detected by:

Scanner Malware name
AntiVir X
ArcaVir X
Avast X
AVG Antivirus X
BitDefender X
ClamAV X
Dr.Web not a virus Adware.Gator
F-Prot Antivirus X
Fortinet Adware/Gain
Kaspersky Anti-Virus not-a-virus:AdWare.Gator.6051
NOD32 Win32/Adware.Gator application
Norman Virus Control W32/Gator
UNA Adware.Gator.6051
VBA32 AdWare.Gator.6051


You're free to (mis)interpret these automated, flawed statistics at your own discretion. For antivirus comparisons, visit AV comparatives





Frequently asked questions - Feedback

4) Hijack THis log -

Logfile of HijackThis v1.99.1
Scan saved at 20:42:47, on 15/09/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINXP\System32\smss.exe
C:\WINXP\system32\winlogon.exe
C:\WINXP\system32\services.exe
C:\WINXP\system32\lsass.exe
C:\WINXP\system32\svchost.exe
C:\WINXP\System32\svchost.exe
C:\WINXP\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Promise\FastTrak\FtrakSvc.exe
C:\WINXP\system32\gearsec.exe
C:\WINXP\runservice.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINXP\Explorer.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
C:\WINXP\system\driver\csrss.exe
C:\WINXP\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINXP\System32\svchost.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\RealVNC\WinVNC4.exe
C:\WINXP\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINXP\System32\wuauclt.exe
C:\WINXP\System32\devldr32.exe
C:\WINXP\explorer.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\WINXP\System32\LVComsX.exe
M:\hijack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 194.117.133.84:8080
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINXP\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINXP\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINXP\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [RssReader] C:\Program Files\RssReader\RssReader.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: WinRescueXP.lnk = C:\Program Files\WinRescueXP\RescueXP.exe
O4 - Global Startup: SATARaid.lnk = C:\Program Files\Silicon Image\SiISATARaid\SATARaid.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .png: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O16 - DPF: RaptisoftGameLoader -
O16 - DPF: Yahoo! Chat -
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.v...f=CL111A_FT6000
O16 - DPF: {10000000-1000-0000-1000-000000000000} -
O16 - DPF: {23B7A816-3647-49D2-9756-6F41CE8F9201} -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} -
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} -
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint....rintActivia.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-18.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcaf...76/mcinsctl.cab
O16 - DPF: {555500CD-CB54-11D6-8DB9-0000864598B3} -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {80B38492-FB56-4B0E-ABDD-8B14EB05F9A7} -
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} -
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.truprint....printUpload.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installen...gine/isetup.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {E4DFABBD-F5F6-11D3-8421-0080C6F79C42} -
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = simjee.home
O17 - HKLM\Software\..\Telephony: DomainName = simjee.home
O17 - HKLM\System\CCS\Services\Tcpip\..\{24D2B308-29DC-4FC3-8469-2BF459B147B6}: NameServer = 192.168.0.4,192.168.0.1
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = simjee.home
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Promise FastTrak Log Service (FastTrakSvc) - Promise Technology Inc. - C:\Program Files\Promise\FastTrak\FtrakSvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINXP\system32\gearsec.exe
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINXP\runservice.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NTLOAD - Unknown owner - C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
O23 - Service: NTSVCMGR - Unknown owner - C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINXP\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\WinVNC4.exe" -service (file missing)

Hope everything you need is there.

Thanks 4 help
  • 0

#6
Ryan

Ryan

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Welcome back imy300. Your log still has a few errors for us to fix.

First, press Ctrl+Alt+Delete to bring up the Task Manager. If the Windows Security screen opens, hit 'T'
Under the Process tab, look for an entry called "ntsrv.exe'. Highlight it, and then click "End Process"
Next, go to START > RUN and type in 'services.msc'
The Services window will open; in the right hand side, you will see a list of services that are on your computer. Please note, most of these are GOOD, so you should not disable any service that is not listed in this fix.
Find the following services:

NTLOAD
NTSVCMGR


One at a time, double click on them to open their properties. Under "Service Staus" click on "Stop" and once it is stopped, change the startuo type to "Disabled".
Once you have done this to both services, click FILE > EXIT.

Next open HiJack This, but instead of doing a scan, click on the button that says "Open the Misc Tools Section"
Click on "Delete an NT Service"
Enter NTLOAD and press OK
Do the same thing for NTSVCMGR.

If you get any error messages during any previous step, please let me know during your next post.



You will want to print out a copy of these instructions to follow while you complete this procedure, as you will not be able to access the internet later in the fix.

Do you know simjee.home? If not, please remove the entries in blue

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items


O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\setup.exe
O16 - DPF: {23B7A816-3647-49D2-9756-6F41CE8F9201} -
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} -
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} -
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = simjee.home
O17 - HKLM\Software\..\Telephony: DomainName = simjee.home
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = simjee.home
O23 - Service: NTLOAD - Unknown owner - C:\WINXP\SYSTEM\DRIVER\ntsrv.exe
O23 - Service: NTSVCMGR - Unknown owner - C:\WINXP\SYSTEM\DRIVER\ntsrv.exe

Click fix checked.


Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).
Be sure you're able to view hidden files, and remove the following files in bold (if found):

C:\Program Files\Internet Explorer\setup.exe << This file
C:\WINXP\SYSTEM\DRIVER\ntsrv.exe << This file
C:\WINXP\SYSTEM\DRIVER\ntsrv.exe << This file

If the files deleted without any problem, please disregard the next set of directions, and follow the last set of steps.
Open HiJack This.
Click on "Open the Misc Tools Section"
Click "Delete a File on Reboot"
Enter the path of the file that did not delete.
Repeat for each file that wasn't deleted.



Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, any errors that were encountered during the fix and let us know how your system's working. :tazz:
  • 0

#7
imy300

imy300

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been real busy at work havnt had much time to do anything.
I did everything as instructed. There were a couple of things thoug -

- I couldnt end ntsrv.exe but after i followed he remaining instructions it was gone
- simjee.home i know about
- in your instructions you have wrriten delete
C:\Program Files\Internet Explorer\setup.exe << This file
C:\WINXP\SYSTEM\DRIVER\ntsrv.exe << This file
C:\WINXP\SYSTEM\DRIVER\ntsrv.exe << This file
but the last 2 lines are the same, was that meant to be something else ??

Also i have noticed that sometines my PC runs fine without any problems and stays on all the time. But like now the cursor is still flashing when explorer is running but if i completly end it it stops. Dont knwo if that helps.

Thanks for help


Hijack this log -

Logfile of HijackThis v1.99.1
Scan saved at 12:33:09, on 24/09/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINXP\System32\smss.exe
C:\WINXP\system32\winlogon.exe
C:\WINXP\system32\services.exe
C:\WINXP\system32\lsass.exe
C:\WINXP\system32\svchost.exe
C:\WINXP\System32\svchost.exe
C:\WINXP\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Promise\FastTrak\FtrakSvc.exe
C:\WINXP\system32\gearsec.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\WINXP\runservice.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINXP\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINXP\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\RealVNC\WinVNC4.exe
C:\WINXP\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINXP\System32\devldr32.exe
C:\WINXP\System32\LVComsX.exe
C:\WINXP\System32\taskmgr.exe
C:\WINXP\explorer.exe
C:\Program Files\PhxTitaniumFireserv\mirc.exe
C:\WINXP\explorer.exe
C:\Program Files\Logitech\Video\AlbumDB2.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
M:\hijack\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 194.117.133.84:8080
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINXP\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINXP\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINXP\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [RssReader] C:\Program Files\RssReader\RssReader.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: WinRescueXP.lnk = C:\Program Files\WinRescueXP\RescueXP.exe
O4 - Global Startup: SATARaid.lnk = C:\Program Files\Silicon Image\SiISATARaid\SATARaid.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .png: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O16 - DPF: RaptisoftGameLoader -
O16 - DPF: Yahoo! Chat -
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.v...f=CL111A_FT6000
O16 - DPF: {10000000-1000-0000-1000-000000000000} -
O16 - DPF: {23B7A816-3647-49D2-9756-6F41CE8F9201} -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} -
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} -
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint....rintActivia.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-18.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcaf...76/mcinsctl.cab
O16 - DPF: {555500CD-CB54-11D6-8DB9-0000864598B3} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1127247226171
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {80B38492-FB56-4B0E-ABDD-8B14EB05F9A7} -
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} -
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.truprint....printUpload.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installen...gine/isetup.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {E4DFABBD-F5F6-11D3-8421-0080C6F79C42} -
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = simjee.home
O17 - HKLM\Software\..\Telephony: DomainName = simjee.home
O17 - HKLM\System\CCS\Services\Tcpip\..\{24D2B308-29DC-4FC3-8469-2BF459B147B6}: NameServer = 192.168.0.4,192.168.0.1
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = simjee.home
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Promise FastTrak Log Service (FastTrakSvc) - Promise Technology Inc. - C:\Program Files\Promise\FastTrak\FtrakSvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINXP\system32\gearsec.exe
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINXP\runservice.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINXP\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\WinVNC4.exe" -service (file missing)
  • 0

#8
Ryan

Ryan

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Welcome back Imy500. You log still has some signs of malware in it.

You will want to print out a copy of these instructions to follow while you complete this procedure, as you will not be able to access the internet later in the fix.

Please go to Add/Remove Programs in the Control Panel. Uninstall any of the following programs if found:

7 Ad Power
Dynamic Desktop Media Control
Click Yes 2 Enter
Marcador



Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items:


O16 - DPF: {10000000-1000-0000-1000-000000000000} -
O16 - DPF: {23B7A816-3647-49D2-9756-6F41CE8F9201} -
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} -
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} -
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} -



Click fix checked.

Some malware can corrupt your virus scanner. Just to be safe, please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working. :tazz:

-Ryan
  • 0

#9
therock247uk

therock247uk

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






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