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Outlook & Malware [RESOLVED]


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#16
mrtlc67

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Sigh :tazz: no help. I really am beginning to wonder if my only hope is to totally format my hard drives and start over.
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#17
Metallica

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Let's try and reinstall Office before we take any more drastic measures.

Under Add/Remove Software find MicroSoft Office and uninstall it there.

Then see if it will work properly after you re-install it.
If you have any important files it might be wise to make a backup.

Regards,
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#18
mrtlc67

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I tried uninstalling and reinstalling twice. Once without any reboot and once with a cold reboot. Same results both times. I am sorry to report it is still using massive memory. I will have limited access to email for the next few days, so please do not close this out. I will be back before the end of the week to regular email.
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#19
Metallica

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When you get back, can you tell me if there are any messages that you can absolutely not afford to miss?

I'm planning on ditching your old emails, but I think we can find a way to backup the old ones in case you need them.

Regards,
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#20
mrtlc67

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I am back. What did you have in mind? I have made a copy of the PST file and put it in another folder.
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#21
Metallica

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First attempt.

This doesn't destroy anything, but the chances it will work are slim:

Click Start > Run > and copy this command
"C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE" /nopreview
and click OK

The path to your Outlook.exe might be different, so adapt if necessary.

The /nopreview switch will hopefully prevent the last selected mail from opening.
If so, you can delete the last mails causing the problems from within Outlook, which is the preferred method.

Regards,
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#22
mrtlc67

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I basically did that already. I made a backup of my outlook.pst file, then deleted outlook.pst. When I opened Outlook, it then created a new outlook.pst and there are no contacts, calendar appointments or emails.
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#23
Metallica

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Oh sorry. You were ahead of me.

Did that help against the memory drain you experienced earlier?

Regards,
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#24
mrtlc67

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No help. Sorry.
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#25
Metallica

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Can you donwload Process Explorer from:
http://www.sysintern...ssExplorer.html

Run the program by doubleclicking procexp.exe
Click View > Show Fractional CPU > Click the CPU header to sort the processes by the portion of use.

Then open Outlook and check which process changed the most (is now using a much bigger fraction)

Doubleclick that Process in the upper pane and in the window that opens look at the Performance Graph tab.

Post the information listed there.

Regards,
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#26
mrtlc67

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Vsmon.exe spikes the most, but it does that without Outlook running. Nothing spikes unusually high, and more importantly nothing runs high constant. I did notice a 50.61% CPU use on outlook as it opened, but then it drops to 0.
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#27
Metallica

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So it's just the memory use that is problematic?

Similar to the (wellknown and unsolved) problem described here:
http://support.micro...kb;en-us;827310

Regards,
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#28
mrtlc67

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Similar, except that it doe not release memory. I end up getting memory errors, such as low virtual memory or other applications crash or close unexpectdly with no warning. Other errors appear as well if I have a lot open.
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#29
Metallica

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Hmmm. Have you ever considered using a different email program?

There are lots of (free) choices ranging from fun and frivolous to basic and easy.

Of course you are free to pursue solving this mistery. It's just that I don't think I'll be much help in this matter.

Regards,
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#30
mrtlc67

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Can anyone else help me then? I do not want to change software.
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