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#1
rossko_uk

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Hi. For some reason I came back off holiday and my computer no longer shuts down with the same speed. I have no idea why it does this. I click shutdown, and it just sits on the desktop for up to five minutes. Sometimes it says Windows Park Forms (I'm not sure if it is exactly that) appears and says it has been stopped and is shutting down (with the option to "end now"), other times it doesn't come up at all.

When it finally leaves the desktop it takes another minute to log my user off, before eventually shutting down.

Is there anything I can do without reinstalling Windows?

Any help would be great, thanks!!
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#2
darth_ash

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Start -> Run.
Type: eventvwr.msc.
Press <enter>.
After the "Event Viewer" is open.
Go through the Application, System and Security Logs.
In the right-pane of the window, you will have various events.
Can you check if you have events with event-no. 1517 or 1524 with source as Userenv at the same time as you shutdown.
If and only if these events are present in the Event Viewer, download: User Profile Hive Cleanup.
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#3
rossko_uk

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I've downloaded that but it does not seem to run. :tazz: I double click the shortcut after installing it and it just remains blank, with a little white line flashing. Am i meant to leave it for ages or is there something clever I have to do?!
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#4
rossko_uk

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It still gets stuck, please help!!! :tazz:
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#5
darth_ash

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User Profile Hive Cleanup is a serivce.

Start -> Run.
Type: services.msc
Press <enter>
Check if the StartupType of User Profile Hive Cleanup service is Manual.
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#6
enzoblue

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I had this problem too and it involved Nvidia drivers. I went to msconfig and unchecked the NvCpl in the startup and it fixed it.

The latest Nvidia drivers don't seem to cause this problem though. Hope this helps.

P.s.

when reading up on this problem I learned that there are other programs that when installed cause this problem too. Maybe if you have an idea of when it started and what programs you installed after that might have caused it you might get lucky. Check especially for programs that add stuff to your start up in msconfig - like jusched from java etc.
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#7
rossko_uk

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I did that Darth but it does the same thing, does that mean it is running in the background?

Enzoblue: I tried that but I do not have the file you specified, despite having Nvidia products. Could you point me in the direction of where to go to update my drivers?

Cheers everyone for the help!!

Also sometimes it says "ccApp" is closing down, with the option to "end Now", dont know if thats significant or not?

Edited by rossko_uk, 12 September 2005 - 03:24 PM.

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#8
enzoblue

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Go to Start on your taskkbar, then Run. In the "open" box there, type in the word msconfig, then hit enter.

Once msconfig comes up, on the top row of tabs, go to and click the Startup tab.

Within that tab you will see all the background programs that start when you start windows. the Nvidia one is called NvCpl. You can uncheck the programs there to keep them from starting when you start windows. Once you uncheck some and restart, there will be a window pop up that tells you that you are using a selective startup. Click yes to this window and check the box that says "never ask again".

I would try disabling a bunch of these items in the startup tab. Very few, if any, are very necessary. I personally only have 3 enabled out of about 15 available.

For the very latest drivers for your Nvidia video card, I reccomend going to Nvidia's site at http://www.nvidia.co...ers/drivers.asp and following their download system thing.

Any other questions don't be afraid to ask !
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#9
rossko_uk

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I did all that but I still don't have that nVidia one. So I then went onto the nVidia drivers page, but I'm not sure what to sownload. Ir an Everest Home Edition (recommended for seeing what my system is) and it says I have nVidia GeForce4 MX 420, of which there are no downloads that I can see. Do I need to look harder?!

nVidia This is what I was gonna download, then decided against it. What should I do?! Thanks for your help btw
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#10
gerryf

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ccApp is part of Norton AV...before you go willy nilly eliminating things, please post a hijackthis log (see my signature)

post it here...if you have malware, I will redirect you, but for now let's see what is running in the background
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#11
rossko_uk

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Logfile of HijackThis v1.99.1
Scan saved at 19:20:48, on 13/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SAGEM\TalkTalk Broadband\dslmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\CalCheck.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Ross\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.qvc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.presar...=search&ap=b204
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\TalkTalk Broadband\dslmon.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...er.cab31267.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.co...wnload/cult.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefend...can8/oscan8.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamesp...nch/alaunch.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zon...ot.cab31267.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zon...oF.cab31267.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by108fd.bay10...ex/HMAtchmt.ocx
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Lol, I'm just so desperate to get rid of this stupid problem I'll try anything!! Also I downloaded the poker stuff myself, but if I have to get rid of it I will

Edited by rossko_uk, 13 September 2005 - 12:22 PM.

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#12
rossko_uk

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Has anyone got an answer?!
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#13
enzoblue

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Jesus dude, 44 running processes?? I have a grand total of 19. These processes are sucking your computers will to live. Scroll up to my last post and get rid of some.
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#14
rossko_uk

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The problem is I don't know which ones I should keep and which ones should go. Is there any that I definately do need, or can I get rid of them as I choose?
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#15
darth_ash

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Try the following steps:
1) Open Regedit (Start->Run. Type regedit. Press Enter)
2) Go to HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management.
3) Check if the value of ClearPageFileAtShutdown is 1; set it 0

Edited by darth_ash, 15 September 2005 - 03:09 AM.

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