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#1
Blackfield

Blackfield

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Hello all. I have been browsing these forums for a while, and finding lots of good advice. Now I have a question that I have not been able to find answered here.

When i am casually browsing through my folders in windows xp, I often get a crash follwed by the following error message:

Error Signature...
AppName: explorer.exe AppVer: 6.0.2900.2180
ModName: ntdll.dll ModVer: 5.1.2600.2180
Offset: 00011e58

this is not usually a fatal error, requiring a complete system shut down, but it does close all my windows and I find it annoying. I view the contents of my folders as "thumbnails" with unique .jpg's for each different folder. Each folder has it's jpg stored in it's 'self'.

I think these "hang ups" or explorer crashes might be caused by the pictures, because sometimes If I open one of these pictures in photoshop, it will crash that program as well.

I am not really sure what is going on, but hopefully someone here can point me in the right direction.

I use Win XP and I have all the current updates downloaded. I have a standard Pentium 4 based computer, that I assembled from standard parts.

can anyone identify this error?? let me know if you need a screen capture or more info.

Thanks in advanced.....

Blackfield.
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#2
coachwife6

coachwife6

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide. Also see this post.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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