[Moggy44]

Using word 2000 works fine until I close program, when I get a pop-up box tell me that someone else is using a file "Normal" in Windows/Application Data/Microsoft/Templates/Normal this seems to be the blank template, the only way I can get rid of it, is to keep clicking no when it shows the error.

The machine is used as a stand alone and not on a Network.

how can I get rid of this problem.
Regards John

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Hi and welcome to Geeks To Go

I've had the exact same problem that you have. This occured when I copied Microsoft Office from a different computer, rather than installing it properly. Even if you installed it properly, it's possible your MS Office got damaged somehow. Try reinstalling it, that should fix your problem like it did for me.

[computerwiz12890]

Hi and welcome to Geeks To Go

I've had the exact same problem that you have. This occured when I copied Microsoft Office from a different computer, rather than installing it properly. Even if you installed it properly, it's possible your MS Office got damaged somehow. Try reinstalling it, that should fix your problem like it did for me.

[peterm]

Could be a corrupt Normal.dot file.
1. Click Start, and then click Search.
2. In the left pane, click All files and folders.
3. In the Named box, type normal.dot, and then click OK.
4. When the search process is complete, right-click Normal.dot, and then click Rename.
5. In the box that appears, type Normal.old, and then press ENTER.

Repeat steps 4 through 5 to rename each file named Normal.dot in the search results list as Normal.old.
6. Start Word.

This creates a new Normal.dot template.

Edited by peterm, 10 September 2005 - 11:24 AM.