[charZar]

roger that.... is it ok if we do this through safemode, or should we attempt running HJT in normal mode? it's taking forever and a day for windows to finally load past that "windows is starting" screen (in safe mode) before she's able to click on her name and put in a password... anyways, we're gonna stop spysweeper from starting in the startup (again) because it doesn't help with the speed..

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You can even remove spysweeper for the moment...that might help us out.

[wannabe1]

You can even remove spysweeper for the moment...that might help us out.

[charZar]

success in the running of HJT in regular mode... her wireless was picking up on our connection so we quickly disabled that, just in case it was actually picking up on our very unsafe network..

am posting her logfile now..

[wannabe1]

Replace your previous one....you'll find it on This Page

[wannabe1]

Next comes a little spring cleaning...Go to Add/Remove Programs in Control Panel and remove any programs that she hasn't used for a while or has the disk to reinstall later.

Be sure to get rid of Music Match and BearShare...we need those off the machine. Then I think we'll be on our way to getting her machine back.

The rest of this issues I see on this machine, we'll leave to the experts!!

wannabe1

Edited by wannabe1, 12 September 2005 - 03:20 PM.

[charZar]

before all this happened and i chatted with you, i ran her computer and got rid of all the crap she didn't use because she had A LOT.. so, there aren't any programs now.. bearshare doesn't show up-i have a feeling it was on at one point, or it got on by accident, and stayed hidden in the background-i remember that happened with me before with other programs of that sort.. musicmatch isn't cooperating, but we'll keep trying.. says "configuring new software installation" and she tried cancelling it but it's stuck...

i didn't catch that post in time.. i posted a new wunderbox.. whoops

[wannabe1]

Good Job! I see you ran the tool as I asked, too. If Music Match won't come off...leave it, we'll get it later or the Malware Specialist that works with you may help you get it out of there.

Now, go to System Tools and run Disk Cleanup and then empty the Recycle Bin.

How's "Wunderbox" running?

Edited by wannabe1, 12 September 2005 - 03:37 PM.

[charZar]

i haven't been able to mess with it myself.. she's been doing the processes.. it's definately functionable hwen there's a specific task at hand, but i don't know about the programs and their ability to work.. it's still stuck on tryign to cancel that musicmatch.. we'll see how disk cleanup works and then reboot..

again, i'm off to eat but i'll be back and i'llc heck out the other forum and see if any of the "experts" (like you don't fall under that category) have anything to say..

[charZar]

quick ?.. do we want to get rid of the "office setup files" and "setup log files" found in disk cleanup?

[wannabe1]

Yep...get rid of everything it finds.

[wannabe1]

Before you leave for dinner, go back to system tools and run Disk Defragmenter...let it run while you're away....

wannabe1

Edited by wannabe1, 12 September 2005 - 03:56 PM.

[Johanna]

charZar,
I've been keeping an eye off this thread, but haven't poked in because you are in capable hands with Wannabe1.

Hey, Wannabe1,
FYI, MusicMatch is okay, it's not malware. Good troubleshooting here. Pat yourself on the back, okay?

Johanna

[wannabe1]

Thanks Czarina...That means a lot to me coming from you...I'd rather have a back rub right now than a pat, though...

I ran accross a thread in another forum somewhere...don't recall where at the moment, but it made mention of Music Match causing hang problems under certain conditions...I figured that it would be easy to reinstall that one later so better to err on the side of prudence.

wannabe1

[charZar]

didn't catch that before i left.. running now in safemode because it wouldn't load in normal mode-i tried it from the start menu with no luck, then from right-clicking on c:drive but-didnt work.. it doesn't look as bad as it did before when i defragmented (basically on day one of this fiasco) but, it definately got worse through all this..

question, when i defragment my computer, it has a lot of white spaces in-between the blue-ends up looking like a lot of alternating stripes--just wondering if that was ok in the sense that, it'd make sense for all the blue to be together in larger chunks, but mine just refuses to do that.. wasn't sure if there was anything i could do about it because multiple sessions of defragmenting don't prove to do much.. no programs to better defragment?

[wannabe1]

That's a pretty normal view for the windows defragmenter. It's not the worlds best and there are others available that are better, but this one is adequate. As long as the fragmented files count stays low it okie dokie by me.