adware threat [RESOLVED]
Posted 11 September 2005 - 12:16 PM
Posted 11 September 2005 - 12:23 PM
I didn't understand what this meant
It doesn't go to quarentine or recycle bin. this is what came up. I am only user on this computer.
What doesn't go to quarantine etc. What did you do to get that response? Is this from an attempt to purge or an attempt to delete.
What can you do from the Norton AV control panel? I might have to find someone with NAV to take you through this, that might be difficult.
Posted 11 September 2005 - 12:30 PM
Posted 11 September 2005 - 12:32 PM
Posted 11 September 2005 - 01:15 PM
My understanding of the function of the NPRB is to save all the files you try to delete normally, just in case you ever want them.
Everything I've read tells me that you can choose to have this function enabled or disabled. I believe that this follows on from the Norton Control Function normally found in your taskbar i.e.
According to Symantec, this is how you delete the files within.
Reboot into safe mode
To empty the Norton Protected Recycle Bin
1. On your desktop, right-click the Norton Protected Recycle Bin, and then click Properties.
2. On the Recycle Bin tab, in the Title field, change the text to "Recycle Bin."
3. On the Norton Protection tab, uncheck Enable protection.
4. Click Empty Protected Files.
5. Click Purge All.
6. Click OK.
Edited by Crustyoldbloke, 11 September 2005 - 01:16 PM.
Posted 11 September 2005 - 01:44 PM
Posted 11 September 2005 - 05:06 PM
What does "that" refer to? Where are the Norton Options?
In looking at my Norton options I have that in the exclusions.
Posted 11 September 2005 - 05:31 PM
Posted 11 September 2005 - 05:39 PM
Are you saying that in the Norton Control Panel, there is a setting for threats? And within the threats you can select files that are and are not threats? And the two files you originally posted are excluded from being threats?
If so, they are not threats, and only will become threats if they are re-installed by some form of restoration.
What we are trying to achieve is ridding the message which erroneously sees them as threats, of that notice.
Try removing the check mark for them not being a threat, they should not be an exclusion.
Posted 22 September 2005 - 03:37 AM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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