[greyknight17]

Did you install any new software or hardware before this happened?

Go to Start->Run and type in sfc /scannow and hit OK. Let it scan. If it finds any files missing/corrupted, it may ask for the Windows CD.

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No, I didn't.

I tried to do the start, run, sfc/scannow but I got this message:

Windows cannot find 'sfc/scannow'. Make sure you typed the name correctly and then try again. To search for a file click the start button and then click search.

So, it wouldn't run the scan.

[savedbygrace]

No, I didn't.

I tried to do the start, run, sfc/scannow but I got this message:

Windows cannot find 'sfc/scannow'. Make sure you typed the name correctly and then try again. To search for a file click the start button and then click search.

So, it wouldn't run the scan.

[greyknight17]

Make sure that there's a space between sfc and /scannow.

[savedbygrace]

Okay, I did the scan. No corrupted files were found. What's next?

[greyknight17]

We'll have to troubleshoot this one step at a time I guess. It's might hardware related, so let's check the memory/ram first:

Download the Windows Memory Diagnostic Tool and install it on a blank floppy disk. Restart your computer and insert the floppy. If necessary, change your bios to boot from the floppy drive first. Let it load from the floppy and run the memory test for about 15 minutes. If no errors show up, you may exit the program and take out the floppy.

[savedbygrace]

How do I reboot the computer from my A drive? How do I change the bios? I'm not familiar with this.

[greyknight17]

See if your screen mentions anything like Hit F2 to enter setup/bios.... Somewhere along those lines. If you see that, hit the key that it asks you to hit and it should bring you into the BIOS. When you're in there, be careful not to touch anything else. Just look for Boot Sequence (or sometimes called Startup Sequence) and move the floppy drive to the very first/top spot. Exit and save the changes. Insert that floppy disk now.

[savedbygrace]

I'm sorry. I don't quite understand. I pressed F2 while on my desktop and nothing happened. I tried pressing F2 upon rebooting the computer and nothing happend. Can I open the disc by just clicking on My Computer and then clicking on the A Drive? OR do I have to reboot with the A Drive? If I have to reboot by using the A Drive, then could you provide me with step-by-step instructions as to how to do that? If this gets to be a nuisance let me know and I can just take it to the shop. I'm just about ready to give up, lol.

Now, when I click on my Windows Explorer icon to log into my internet, it says page not found. Then I close the browser and click on the icon again and it loads real slow and finally pulls up the internet. This problem is getting worse, whatever it is.

[greyknight17]

Does the screen tell you to press F2 to enter setup? I was just giving that as an example, so it may be totally different on your computer. Try F1 also. It should tell you what key to press though on the screen...this is before it even enters Windows.

You can't run from the A: drive itself. You must boot off from it before it gets to Windows logon.

There really is no step by step instruction that I can give you. This part is all on your side since I can't see your screen. It will usually say Press .....some key will be listed here.... to enter bios/setup.

If you want to take it to a shop you may. But I think what they will be doing is just reinstalling your whole Windows Operating System...

[savedbygrace]

Go ahead and close this out. We have a family emergency situation going on and I'm not going to be able to have time to work on this. I'll just take my computer in for repair. Thank you very much for your time. I sent you a donation via Paypal. I really appreciate your time.

[greyknight17]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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