Internet connection problem
Started by
Luckey
, Sep 11 2005 10:03 PM
#1
Posted 11 September 2005 - 10:03 PM
#2
Posted 11 September 2005 - 10:20 PM
As a general first trouble shooting step they may want to power everything down for 60 seconds....after 60 seconds start up the cable modem first..then the router...then each PC one at a time....
If this does not resolve the problem..post back
If this does not resolve the problem..post back
Edited by brianmil0923, 11 September 2005 - 10:21 PM.
#3
Posted 11 September 2005 - 10:23 PM
Yeah we did that a couple times. Didn't change anything.
#4
Posted 11 September 2005 - 10:27 PM
what is the make/model of the router? have there been any other changes to the computer in question, either hardware or software?? can this computer get online if it is plugged directly into the cable modem??
#5
Posted 12 September 2005 - 02:33 PM
We plugged the cable directly into the cable modem and no change. No software or hardware changes were made. The router is Linksys. I will post details when I get them.
Edit: We ended up just formating his hardrive and reinstalling Windows. The internet works now. Maybe a virus...I don't know.
Edit: We ended up just formating his hardrive and reinstalling Windows. The internet works now. Maybe a virus...I don't know.
Edited by Luckey, 13 September 2005 - 12:08 PM.
#6
Posted 15 September 2005 - 02:32 PM
maybe a bad cable
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