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critical error when connecting ethernet cord


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#1
midnightbluS10

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I got a stop error about tcpip.sys and now my laptop is hung up. I can't restart, shutdown, or anything? What can I do to restart it besides let it go dead? Thanks

Edited by midnightbluS10, 15 September 2005 - 12:57 PM.

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#2
Retired Tech

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Press and hold the power button and after 10 seconds or so it should go off
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#3
midnightbluS10

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I tried that. I have to wait like 2 minutes before I can turn it off.

And a new problem arised. When I connect the cord from my dsl to the laptop, I get a critical tcpip error immediately and the BSOD. I have nowhere to even start. I tried looking at the minidump and sysdata, but couldn't get any info out of those. Any suggestions? Thanks
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#4
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If you have the installation software, remove the cord then uninstall then re-install the modem software, usually the modem is left unplugged until the installer prompts

To check for a couple of things, click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and get a blue progess bar, after the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should

This should also establish whether it is software or hardware at fault
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#5
midnightbluS10

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I couldn't find my XP disk. It's my Dad's laptop, so I have no idea were it could be. I did everything else, and there were 4 or 5 files that couldn't be defragged. They were all in Prgram Files/Micpoint. I tried to delete the folder and got Access Denied. It's not in the Add/Remove list. I couldn't even find anything on the web about it. :tazz: :)
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#6
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Micpoint is a programme for track and trace for GPRS, if that is the programme here, it was probably intentionally installed and so you should ask before any other attempts to remove it
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#7
midnightbluS10

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I reinstalled modem software and I think all is well, now.
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